Time flies, and the years leave no trace. A period of work has ended. I believe you have gained a lot during this period. Isn’t it time to write a work summary and record it? But I found that I didn’t know what to write. The following is a sample summary of hospital work style construction work that I compiled for you. You are welcome to read it. I hope you will like it. Summary of Hospital Work Style Construction 1
Over the past year, under the direct leadership of the competent department of Yuncheng Health Bureau, our hospital’s work style work has been intensively carried out to carry out hospital management year activities and create hospital affairs The public demonstration hospital activities are used as a carrier to solve the problem of "difficulty and expensive medical treatment" for the masses, further optimize the hospital management process and service process, put people first, strive to explore the long-term management mechanism of work style construction, and strive to bring the hospital work style construction to a new level. The main work is now reported as follows:
1. Improve the ideological quality of employees from a cognitive perspective
1. Carry out in-depth study and education activities on the socialist concept of honor and disgrace
Based on social The "Eight Honors and Eight Disgraces" publicity and education activities are carried out throughout the hospital with the study and education activities of the doctrine of honor and disgrace as the main line, creating a strong publicity atmosphere in the hospital, so that the majority of medical staff can further establish a correct outlook on life, values ??and world view.
2. Seriously do a good job in the management of commercial bribery in the field of pharmaceutical purchase and sales
The leaders of our hospital attach great importance to the management of commercial bribery in the field of pharmaceutical purchase and sales. To this end, we have specially formulated the hospital's management of commercial bribery in the field of pharmaceutical purchase and sales. Implementation plan for the special work on bribery, conscientiously report to superiors on the progress of combating commercial bribery, and strictly carry out self-examination and self-correction against the list of commercial bribery involved. Through various methods, hospital employees are educated to use policies well, grasp policies well, exert the power of policies, and pay attention to the timeliness of policies. All hospital employees are required to fully understand new policies and regulations, grasp the boundaries between crimes and non-crimes, and combine them with reality to Efforts should be made to carry out self-examination and self-correction, and explore the establishment of a long-term mechanism for hospitals to resist commercial bribery.
2. Strengthen work style leadership from an organizational perspective
1. Improve the organization and clarify respective responsibilities
Concretely implement the work style construction work in departments and departments We should attach great importance to the supervision of hospitals by people from all walks of life, and strictly prohibit medical staff from accepting "red envelopes", "kickbacks" and other illegal activities to ensure that the hospital's work on building ethics is effective.
2. Improve the system and standardize medical behavior
Strengthen the guidance service system. Provide patients with "pointed directions" in a timely manner to prevent patients from rushing back and forth due to unfamiliarity with the environment, and strive to reduce the ineffective time for patients to seek medical treatment.
Pay attention to the doctor-patient communication system. Clarify the civilized language and service taboos of medical staff, fully respect the patient's right to informed consent and choice, obtain the patient's consent in advance for "expensive drugs and major inspections", safeguard the legitimate rights and interests of patients, and strive to reduce medical information between doctors and patients. Asymmetric gap.
3. Create a culture of quality and fundamentally improve the level of medical services
1. Strict personnel access and improve the quality of basic medical care
Strict implementation Implement the "Medical Institution Management Regulations", "Practicing Physician Law", "Nurse Management Measures" and other medical and health management laws, regulations, rules and diagnosis and treatment nursing standards and routines, standardize medical behavior, strictly control the admission of medical personnel, and strengthen the supervision of new Pre-job training and on-the-job training for recruiting medical personnel. Standardize the medical record writing system, organize regular medical record quality inspections, strengthen basic care, continuously improve the quality of care, strengthen the safety supervision of auxiliary departments, and strengthen the daily maintenance of various medical instruments and equipment to ensure the accuracy and safety of the instruments.
2. Strengthen the "Three Bases and Three Stricts" training to improve link quality and final quality
Strengthen the monitoring of adverse reactions to clinical drug use and establish a hospital clinical nursing operation technology practice base. Strengthen the daily "Three Basics and Three Stricts" training, regularly carry out various medical and nursing knowledge lectures, and organize assessments of the skills and knowledge of clinical medical staff.
In short, over the past year, our hospital's work style construction work has achieved extraordinary results with the joint efforts of all hospital staff. In the future, our hospital will start from improving the long-term mechanism for work style construction , do a good job in publicity, strengthen leadership, optimize processes, improve quality, improve the environment, and achieve another new take-off for the 541 General Hospital of CITIC Mechanical and Electrical Manufacturing Company. Summary of hospital work style construction work 2
In 20XX, in order to speed up construction and development and better serve the people’s health, our hospital always adheres to the policy of focusing on both hands and focusing on spiritual civilization with one hand. , focusing on material civilization with one hand, focusing on improving the overall quality of the hospital's employees, taking the construction of business ethics as the guide, and taking the deepening of the "People's Trust Hospital" creation activity as the carrier, sincerely unite, keep pace with the times, pioneer and innovate, and work hard. By deepening reforms, carrying out rich and colorful activities, and vigorously creating a strong atmosphere of civilized medical practice, high-quality services, and purifying, optimizing, and beautifying the environment throughout the hospital, we have achieved good results in the construction of our hospital's work style, and the hospital has shown outstanding performance in the torrent of competition. The overall situation is stable, social and economic benefits are steadily improving, and all work has a good momentum of comprehensive development.
Leaders attach great importance to improving organizational construction:
The leadership team of the institute attaches great importance to the construction of work style and always puts the creation work on the important agenda. In the face of the increasingly arduous and arduous health reform situation and work tasks, we must pay close attention to the team's own construction, ideological and style construction, strengthen political control, unity and cohesion, purpose and purpose to enhance appeal, discipline and self-control, and Supervision enhances the binding force, promotes the team members to keep pace with the times ideologically, integrate emotionally into the employees, be realistic and pragmatic in style, strictly self-disciplined in life, always maintain a good mental outlook and high morale for work, and work hard in a down-to-earth manner, Focusing on practical matters and implementation has formed a strong and powerful leadership core.
With ideological education as the core and work style construction as the main line, we will strengthen the connotation construction of the hospital and strive to build a hospital brand.
Strongly advocate the spirit of professionalism, diligence and selfless dedication. Pay attention to discovering, cultivating and promoting advanced talents in work by carrying out situational task education, citizen moral education, medical staff professional ethics education, "Medical Accident Handling Regulations" and health regulations education, medical staff service etiquette education, advanced figures deeds education, etc. Model, educate and infect people with the power of example, inspire employees to be high-spirited, guide employees to learn and catch up with the advanced, strive to create an inspiring working atmosphere with advanced deeds and lofty spirit, and sing songs of righteousness. As a result, the majority of employees have a further understanding of the professional behavior, professional discipline, and professional responsibilities of medical staff, the employees' service concepts, innovation awareness, and ideal pursuits have been further sublimated, and the employees' comprehensive quality and enthusiasm for participating in the construction of spiritual civilization have been improved. promote. Actively carry out a variety of cultural and entertainment activities for employees. Create a harmonious working environment and ensure that there are activities and arrangements for major festivals. The "Knowledge Competition to Celebrate May 12 Nurses' Day" and the "Square Performance" to celebrate July 1st were launched. While enriching the cultural life of employees, they also carried out education on loving the party, loving the hospital, and loving the job, which not only created the cultural atmosphere of the hospital, but also enriched the cultural atmosphere of the hospital. The spare time life of employees.
Various forms of activities to send warmth and love have been carried out.
According to the actual situation of the hospital, our hospital organizes medical staff to conduct free clinic activities in surrounding villages all year round. It has delivered medicines and medicines to homes, and has gone to the countryside for more than 10 free clinics, with more than 20 participants, and free diagnosis and treatment. There have been more than 500 patients, making it convenient for farmers to seek medical treatment. Both benefits are significantly improved. Through our hard work, we have won unanimous praise from all walks of life and patients. Letters of thanks and banners are increasing day by day, and our reputation is constantly improving. News media have repeatedly reported that we have achieved a 28.8% increase in business income, and the number of outpatients and inpatients is increasing day by day. Per capita Average income increased by 15.3%, and hardware construction continued to increase.
While affirming our achievements, we also recognize the existing difficulties and problems:
First, from the perspective of development gap, compared with hospitals at the same level in the city, we have a prominent gap; Second, the construction of spiritual civilization is not solid enough; third, there are still weak links in the construction of cadres' work style, and the ideological style and work style of some party members and cadres cannot fully meet the requirements of reform and development. In the future work, we must attach great importance to it, take effective measures, and insist on using reform and development methods to seriously solve it.
For more than half a year, our hospital has always adhered to the establishment and practice of the "patient-centered" service tenet in its work style construction, insisted on testing all work based on whether patients are satisfied or not, and gradually formed a system that emphasizes learning, The good atmosphere of politics, integrity, unity, civilization and dedication has enabled the hospital's reform and development to achieve significant social and economic benefits. We deeply understand that: in the new situation of health reform, we must focus on the construction of spiritual civilization, persist in taking the people's satisfaction, dissatisfaction, displeasure, approval and disapproval as the work standard, and strive to establish a goal-oriented, responsible , have incentives, constraints, competition, and dynamic internal operating mechanisms to effectively provide patients with satisfactory medical care services. Only in this way can we keep pace with the times, continue to innovate, work hard, and achieve good results. Summary of hospital work style construction work 3
Under the correct leadership of the superior health administration department, our hospital employees carry forward the spirit of "benevolence, harmony, integrity, and medical excellence" and adhere to the "patient-centered, high-quality Service; taking quality as the core, saving lives and healing the wounded, implements the service concept of "serving with heart, creating touching moments" to provide the masses with "scientific management, superb technology, advanced equipment, high-quality service, first-class environment, humanistic Taking the service of "care" as the main line, we have implemented the development strategy of "establishing the institute with talents, strengthening the institute with science and technology, developing the institute with specialties, and reforming the institute", promoting development through reform, striving for survival by quality, and improving the level of management, and have achieved certain results. . It has been recognized as a municipal-level civilized unit by the municipal party committee and the municipal government for many times, and has also won the titles of "Integrity Hospital", "Civilized Industry of 20xx", and "National Women's Civilized Demonstration Post" in Xuancheng City.
The construction of business ethics is an important part of the construction of spiritual civilization in hospitals. Our hospital took the opportunity of carrying out the "Hospital Management Year" activity to integrate work style construction into it, and specifically did the following work:
1. Strengthen organizational leadership, improve organizational structure, and improve organizational measures
In order to implement the work of work style construction, a leading group for work style construction of the hospital has been established, with the dean as the leader, the dean in charge as the deputy leader, and the hospital executive committee as a member. The team has a work style construction office under it, and the heads of each functional department will jointly participate in the specific operation of work style construction. The "** Municipal People's Hospital's Implementation Plan for the Construction of Work Style" was formulated to ensure that the special work of correcting work style is not a formality and is implemented in practice.
2. Systematically carry out professional ethics education and strengthen social supervision and self-discipline mechanisms
1. Deepen professional ethics education and strengthen connotation construction. Starting from improving the ideological and political quality and the cultural construction of the hospital, we should strengthen the dedication and dedication of medical staff and the concept of serving the people with integrity, enhance the sense of responsibility and honor of medical staff, and improve the awareness of medical staff to abide by the law and practice medicine with integrity. We formulate staff quality learning plans every month. We not only organize medical staff to repeatedly study the "Eight Don'ts" issued by the Ministry of Health, the "Ten Prohibitions" promulgated by the Anhui Provincial Department of Health, and the eight service commitments on a department-by-department basis, but also strengthen professional services such as honest services and humanistic services. We also provided training on ethics-related knowledge, and also produced exquisite posters to hang in eye-catching places to keep medical staff in mind. In medical activities, medical staff are repeatedly prohibited from taking advantage of their positions to accept or ask for "red envelopes", gifts and banquets from patients and their relatives and friends. Anyone who violates the "eight industry disciplines" and "ten prohibitions" will be punished in accordance with the rules and regulations. Show no mercy.
2. Carry out extensive investigation work and increase social supervision. In order to strengthen the construction of work ethics, our hospital announced ten service commitments to the society. At the same time, the department also made commitments to the hospital and individuals to the department, and hired the CPPCC, Discipline Inspection Commission, Consumers Association, Price, Civilization Committee, Veteran Bureau, and newspaper office Leaders and comrades from TV stations, Xijin sub-district offices, courts, neighborhood committees and other units serve as hospital style supervisors. They conduct satisfaction questionnaires every quarter to understand the quality of medical care, quality of nursing, medical ethics, health environment, and Logistics service quality and other comprehensive service conditions, and carefully rectify the opinions raised by the masses. At the same time, the conduct and discipline regulations are publicized to patients and the society through large electronic screens, major newspapers, announcements, etc., and they consciously accept supervision. The dean’s e-mail box, suggestion box, and reporting hotline are set up to handle issues reported by the public.
3. Establish and improve the mass complaint reception mechanism, and conscientiously accept and receive letters and visits from the masses.
Strictly implement the "first visit responsibility system", establish and improve the complaint procedure, encourage real-name reporting, strengthen supervision and supervision, and ensure that reports must be received, responses must be handled, and results must be taken. At the same time, we should accept the case seriously and handle it properly, without shirk, perfunctory, or intensify conflicts. We should organize timely investigation and verification of the problems reported, and put forward handling opinions. Each investigation case should be verified, handled, and given feedback.
3. Implement the service concept of "serving with heart, creating touching moments" and establishing a people-oriented and honest service system
1. Clarify the service purpose: adhere to "patient-centered, high-quality service; With the service tenet of "quality as the core, saving lives and healing the wounded", we safeguard the rights of patients when seeking medical treatment and provide patients with humanized services. To this end, we are resolutely patient-centered when formulating policies and guidelines, taking patient satisfaction as the standard, fully respecting and understanding the needs of patients, and starting from small things and details. In addition, logistics support personnel actively change positions, changing passive services into active services, providing guarantee for medical treatment and providing patients with efficient, fast, convenient and comfortable services. Be considerate and understanding of the patient's pain, solve the patient's difficulties and inconveniences, and add an outpatient registration and payment window to solve the problem of crowded outpatient clinics and long queues for registration and payment; at the same time, a medical guidance desk is set up, and two guiding nurses are arranged to conduct medical guidance; the pharmacy Arrange 5 people to deliver medicines to inpatients in the ward; introduce a dynamic air disinfection system to ensure safe surgery for patients; install central air-conditioning in outpatient and inpatient departments to provide a good medical environment; provide patients with more spiritual comfort besides treatment care and comfort, and communicate verbally, physically and spiritually with patients, such as strictly requiring standardization and implementation of the interview system, including admission interviews, preoperative interviews, anesthesia interviews, adverse drug reaction interviews, and injury examination, diagnosis and treatment interviews. , postoperative conversations, discharge interviews, etc., and stipulate civilized and taboo words, standardize service behaviors; do everything possible to solve the patient's sufferings medically, and find ways to solve patients' problems, caring for patients at all times, the service desk provides free boiling water 24 hours a day, and guides doctors Provide consultation, collect various checklists for patients, senior cadres collect medicines, and provide warm services to patients.
2. Establish the concept of honest service and enhance the brand awareness of honest hospitals. To cooperate with the work practices of "Price Service Enters Ten Thousands of Homes", "Price Integrity Unit" and "Integrity Commitment Enterprise Alliance", we regard people-oriented and honest service as an important part of the current industry style construction, establish a complete working system, and integrate service work All aspects are truly implemented. In addition, various types of activities such as creating civilized hospitals, creating civilized demonstration posts for women, and items on civilized words and deeds have been carried out.
3. Strengthen medical safety measures to prevent medical accidents. Organize medical staff to carefully study the "Regulations on the Handling of Medical Accidents", the "Law of Practicing Physicians", the "Drug Administration Law" and other relevant laws and regulations, enhance their sense of responsibility, carry out in-depth analysis of typical cases and education on medical accident cases, and improve medical standards. Educate medical staff to respect the scientific laws of medical care, consciously abide by rules and regulations, practice medicine strictly in accordance with the law, abide by medical operating procedures, fully implement the three-check-seven-pair, three-level ward rounds and first-diagnosis responsibility system, and strive to eliminate medical accidents and reduce medical errors.
4. Implement the Sunshine Project for Medical and Health Fees to eliminate unreasonable medical burdens on patients
1. Adhere to the public disclosure system for charging standards for various medical services. Publicize service items and prices through electronic display screens, bulletin boards, price lists, etc. In case of price adjustments, the publicity content will be updated in a timely manner to ensure that the actual price is clearly stated. Implement a drug bill system for outpatients and a one-day drug bill system for inpatients, so that patients can see the doctor clearly and spend money clearly.
2. Clean up and rectify unreasonable charging items and eliminate unreasonable financial burdens on the people when seeing doctors. Adhering to the implementation of the "National Medical Service Pricing Item Standards", the entire hospital adopts a computer management system to charge unified fees. It is strictly forbidden for any department or individual to charge privately under any name, so as to reduce the unreasonable medical expense burden on the people, and strictly investigate and punish those who prescribe ride-hailing drugs and do ride-hailing. Examinations and other behaviors that infringe the interests of patients should be treated according to the disease, and the transparency of various examinations should be further improved. At the same time, we also implement the "three reductions and one exemption" policy for some extremely poor people, that is, 40% of bed fees, 10-15% of drug fees, 30% of major examinations, and free registration fees. From January to October this year only, 55 people will be exempted. Nearly 40,000 yuan. In addition, an effective supervision and inspection mechanism has been established. The Finance Department has also strengthened accounting supervision and strictly implemented a fee verification system to ensure that medical care, fees, and drug prices are accurate.
Strictly prohibit the occurrence of arbitrary charges, and strive to allow patients to spend less money and receive good treatment.
5. Implement a centralized bidding and procurement system, continuously reduce hospital operating costs, and do our best to benefit the people and serve the society.
Strictly implement the national centralized bidding and procurement policy for drugs, medical consumables, reagents, instruments and equipment, general supplies, infrastructure projects and other projects. During the bidding process, it is required that there be no less than three bidders. The bidding process must always involve the participation of personnel from business departments, in-charge hospital leaders, disciplinary inspection and supervision, labor unions, finance, experts, etc., and must adhere to the principles of "fairness, openness, and impartiality", comprehensively "price-effectiveness", and finally be subject to collective discussion , The winning bidder was determined on the spot to prevent "black box" operations from occurring, and a letter of responsibility was signed with each supplier to prohibit improper behavior. It has saved operating costs for the hospital, especially the centralized bidding and procurement of drugs worth 2.52 million yuan, directly benefiting patients 360,000 yuan. The hospital's drug revenue in the first 10 months only accounted for 41% of the hospital's total revenue, which is at the forefront of all directly-affiliated hospitals in the city.
6. Establish advanced models of work style construction and increase the publicity of work style work
1. Vigorously promote the integrity of the industry and pay attention to the publicity of work style construction work. Give full play to the role of the news media and do a good job in publicity work on the style construction of the health industry. Carry out publicity work through newspapers, cable radio stations, bulletin boards and other forms, publish hospital newspapers regularly, and launch online medical services such as medical care knowledge and consultation on the website.
2. Strengthen positive guidance and establish industry models. Extensively carry out activities to learn from advanced figures to inspire the majority of cadres and workers to have a sense of responsibility, mission and positive work enthusiasm. Recognize and reward advanced departments and individuals with high medical ethics and excellent services, and give full play to the role of typical calls and incentives, so as to form a good industry atmosphere and promote the continuous improvement of the image of the hospital industry.