Refunds can be refunded at any railway station, but not at the sales outlets.
Sales outlets can't refund or change tickets. Refunds only charge a refund fee, instead of charging a 5 yuan handling fee like buying train tickets in different places.
Provisions on train ticket refund in different places: From September 1 2003, the railway department adjusted the way of train ticket refund and change, realized the national train ticket refund and change, and implemented the train ticket refund scheme step by step.
According to this scheme, passengers can refund train tickets at any station in the country. Passengers, please note that train ticket sales outlets do not handle train ticket refunds.
The refund fee adopts a step-by-step scheme according to the refund time. Passengers who go through the refund formalities more than 48 hours before the train starts only need to pay a refund fee of 5% of the fare. Passengers who go through the refund formalities more than 24 hours but within 48 hours before the departure of the train will pay a refund fee of 10% at the time of refund. If passengers go through the refund formalities within 24 hours before the train leaves, they need to pay a refund fee of 20%.
Common sense of refund.
1: You don't have to go for a train ticket refund. If you have already picked up the ticket, you can ask your family to take your ID card and train ticket to the train station window.
2. The sales point does not handle the refund business. If the ticket has been taken out, you can only apply for refund at the train station window.
If you have bought the ticket online and haven't taken it out, you can apply for a refund online except 30 minutes before driving.