The work report and summary of the township convenience service center is a mirror. By summing up, we can fully understand the shortcomings in our work. I sorted out the relevant materials of the work report of the township convenience service center for everyone. Let's have a look.
Work Report of Township Convenience Service Center 1 Part I: Work Summary of Township Convenience Service Center
Meijia Town is located 22km upstream of Baoshi Lake in the northeast of XX County, bordering XX County in XX City in the east, Lingyan Township in the north, Shaba Township in the west and Baoshi Township in the south. The township covers an area of 49.66 square kilometers and governs 9 administrative villages, 1 neighborhood committee and 85 villagers' groups, with a total population of 5 1 17 households.
In order to improve the public service environment in an all-round way, enhance the public service ability, better serve the people in mountainous areas, and more accurately show the functional norms, behavior norms and service quality norms of each station, we have paid close attention to the construction and standardized operation of the convenience service center based on the reality of our hometown and taking the opportunity of "further transforming government functions, improving work efficiency, building service windows and building service platforms".
I. Basic information
Meijia Township Convenience Service Center, located in the compound of Meijia Township People's Government, invested RMB 654.38+10,000 in accordance with the requirements of standardization and unification at higher levels, and was officially put into operation in August of 20xx. In 20xx, the township party committee invested nearly 6.5438+0.5 million yuan to upgrade the software and hardware of the convenience service center, and now the office area is about 200 square meters. The center is located in the Party and Government Office, Social Planning Office, Social Affairs Office and other departments, with 7 service windows and 0/4 professionals. We will implement a centralized open office model in front and back office, and handle 52 public services such as family planning, civil affairs, disabled persons' Federation, construction management, land, forestry and labor. The service center implements dual management, which is led by township party committees and governments in administration and guided by relevant functional departments at higher levels in business. The service center is equipped with modern office facilities such as computers, printers and cameras, as well as public rest chairs, water dispensers, newspaper racks and other service facilities.
Second, personnel management.
The staff of the convenience service center implements "dual management", the business is guided and managed by the leaders in charge, and the daily work is supervised and managed by the convenience service center. All service windows are equipped with staff with good political quality, high professional level and strong sense of responsibility. At the same time, the implementation of service center staff subsidies and welfare benefits.
Third, system management.
The township party committee and the government set up a special leading group, formulated and issued the "Implementation Opinions on Further Improving the Construction of Convenience Service Centers" and other documents, and defined the service items, handling personnel, working procedures, management system and operation mechanism of convenience service centers, ensuring lean personnel, standardized operation and sufficient funds, so as to make the construction of convenience service centers enter an institutionalized and standardized track. By publicizing the identity of service center staff, service hotline and commitments, the system of listing posts and registering sales numbers was fully implemented, which further increased the openness and transparency of work and created a good working environment for the masses.
Fourth, strengthen supervision and management.
In order to strengthen the supervision of the convenience service center, the township party Committee and government installed electronic monitoring equipment in the convenience service center, and the township party and government leaders can monitor the working status of the convenience service center in their own offices. This has made the work of the convenience service center completely open and transparent, completely eradicated the phenomenon that people who go to the government to handle affairs are difficult to find, difficult to recognize, ugly to face and difficult to handle, and enhanced the trust and support of the people to the party Committee and government.
Verb (abbreviation of verb) highlights of work
Implement "one-stop" service. All matters handled by township governments and service industry window units are mainly based on "one-stop" service. On the one hand, it changed the confusion of registration in the past. Applicants who come to handle matters are first received, registered and signed by the staff of the convenience service center, and then returned to the service center for approval. On the other hand, it changed the chaotic situation of stamping. When the applicant comes to handle it, the service center staff will accept it first, and then submit it to the leader in charge for approval according to the business category. Really achieved "one window acceptance, internal circulation, and limited time". Since the beginning of this year, our township service center has accepted a total of 1966 applications from the masses, and has now completed more than 1953 applications.
Although we have made some achievements in our work, there is still a certain gap with the requirements of our superiors and the expectations of the masses. In the next step, we will continue to strengthen the standardized operation of the convenience service center, further change the work style, innovate the mechanism, improve the efficiency, and strive to build the convenience service center into a bridge between the party and the government and a fusion agent to close the relationship between the party and the masses, so as to make greater efforts for the economic and social development of Meijia.
Chapter II: Overview of the work of township convenience service centers.
Hulu Town Party Committee and Town Government actively focus on the general requirements of "building a strong city and a famous city" put forward by the Municipal Party Committee and the Municipal Government, conscientiously study and implement the spirit of the 18th National Congress, and earnestly carry out the Party's mass line education and practice activities. According to the development idea of "beautiful tiger deer, humanistic tiger deer and characteristic tiger deer", they made clear all the indicators of the new rural construction in the town, refined the tasks one by one, and implemented responsible leadership. Through the concerted efforts of the whole town in Qi Xin, 20xx.
1, focusing on agricultural development.
Agriculture is the foundation for development. The town party committee and the town government always regard agriculture as the top priority of the town and are committed to optimizing the development environment of modern agriculture and agricultural infrastructure. Seize the weaknesses, clarify the advantages, and strive to promote the sound and rapid development of the town's agricultural economy.
First, accelerate the development of modern agriculture. We will spare no effort to ensure the construction of grain production functional zones and modern agricultural parks, implement the responsibility system for food safety, and fulfill the requirements of the municipal government. The total annual grain output was 8,080 tons, and the planting area was 25,500 mu. The quality and safety of agricultural products are guaranteed, and 200 batches required by the Municipal Bureau of Agriculture were selected, all of which were reported up to standard. More than 80 people were trained by RTVU, 25 people were trained by local driving schools/KLOC-0, and more than 300 people were trained by villages and towns.
The second is to improve agricultural infrastructure. The renovation projects of rural houses in 7 villages including Liming Village, Xiachengli Village, Xikou Village, Xinzhou Village, Liqun Village, Heli Village and Yanshan Village have been reported. The preliminary work has been carried out, and the houses in Xikou Village, Xiachengli Village, Xinzhou Village and Heli Village have been rebuilt 1.36 million square meters. Do a good job in standardization of meteorological disaster prevention and mitigation, and successfully complete the construction of standardized demonstration villages for meteorological disaster prevention and mitigation. Carry out the work of four sides and three modernizations, do a good job in the greening ecology of our town, complete the annual task of greening 350 mu in the plain, create a new greening demonstration village in XX City in Dongshan Village, and create a greening demonstration village in XX City in Caizhai Village and Dongshan Village. Ten characteristic fruit forest roads will be built and fruit trees will be planted for the greening of ten connecting roads between villages. The investment is 1 10,000 yuan, and the planting varieties are Xiangpao, Pomegranate, Myrica rubra, Kumquat and Loquat, which are both ornamental and practical.
2. Focus on the construction of beautiful countryside.
First, comprehensively promote environmental improvement. Mobilize party member cadres, villagers' representatives and the masses to actively participate, and focus on cleaning up and rectifying ditches and ponds along the Baixi River, along highways and in villages. By165438+1October 18, the whole town had treated 5,320.4 tons of domestic garbage, 0.602.4 tons of construction garbage, cleaned 340 ponds, 393 stinking ditches and cleared 28,020 meters of rivers. The integrated treatment of domestic garbage collection and transportation in the whole town was fully started, and 30 natural villages were included in the centralized garbage removal scope. Establish a long-term mechanism for rural environmental sanitation, carry out special rectification of pig farm pollution, and complete the rectification of four pig farms. The town sewage treatment plant invested 1 10,000 yuan to upgrade and transform, and completed the anti-seepage and reinforcement project transformation of ecological pool and triangular pool, which has been put into use.
The second is to fully promote the renovation of Baixi River and small and medium-sized rivers. The renovation project of Baixijiang River has a total investment of 29.86 million yuan, with 5.5 kilometers of newly-built (reinforced) dikes, 1 traffic bridge/kloc-0, 2 drainage box culverts and 6 drainage culverts. At present, 90% of the total project progress has been completed, and it is planned to be completed before the end of xx, 20xx. The small and medium-sized river regulation project with a total investment of 30 million yuan was put into construction in the middle of 5438+ 10. At present, the East Pit, Liming Pit, Baifeng Pit, Shangjiaxi Village and Baixi Village of Xiyuankeng have started construction one after another, and strive to complete 50% of the engineering quantity before the Spring Festival.
The third is to solidly promote the comprehensive improvement of rural land. According to the detailed indicators of the "8 12" land consolidation project of the municipal party committee and government, according to the objectives and uses determined in the overall land use planning, and taking land consolidation, reclamation, development and the increase or decrease of urban and rural construction land as a platform, we will promote the comprehensive improvement of fields, water, roads, forests and villages and improve the production and living conditions in rural areas. At present, the reclamation project of 5 mu of rural land in Xikou Village has been completed.
The fourth is to solidly promote the remediation of rural domestic sewage. According to the goal of realizing the full coverage of domestic sewage treatment facilities in administrative villages this year proposed by the municipal party committee and the municipal government, our town plans to complete the rural domestic sewage treatment in 22 villages. At present, the preliminary work such as design, budget and price evaluation of these 22 villages has been completed. Bidding has been invited for 15 villages, 2 villages are being invited for bidding, and 7 villages are under construction, which will be basically completed before the Spring Festival. In addition, combined with the characteristics of rural areas in mountainous areas, a pilot project of treating distiller's grains by purifying domestic sewage was carried out in Wu Ge Village.
3. Pay attention to the construction of rural public services.
First, focusing on the construction of Cai Zhai ancient street, pay close attention to the protection and development of ancient dwellings. In order to do a good job in the protection and utilization of the ancient village of Cai Zhai, the town government workstation in Cai Zhai was established to solidly promote the smooth progress of Cai Zhai's work. Successfully declared the third batch of traditional ancient villages in China. Is applying to create a provincial-level historical and cultural village. Up to now, more than one project 10 has been completed, such as renovation of ancient wooden causeway, new street, village entrance, power grid, partial house recycling and demolition, restoration of ancient street, relocation of vegetable market, hall maintenance, etc. One-mile-nine-bridge, the old street inside is transformed and afforested, and the floor of the house under planning and development is lowered.
The second is to speed up the construction of rural cultural facilities. Six villages in our town have built cultural auditoriums. Through a series of colorful activities, the cultural auditorium has become the main position to carry forward the socialist core value system and the main stage for villagers' cultural and recreational activities. This year, more than 10 people's lecture halls and moral lecture halls were held in the cultural auditorium of each village, and special activities such as enlightenment etiquette, respect for the elderly and golden wedding ceremony were also held, which set off a wave of advocating civilized etiquette and reported it in CCTV's "Morning News" column. In the theme activities of studying and practicing socialist core values, the Cultural Auditorium, as the main battlefield, distributed nearly 10,000 proposals, collected and sorted out old stories, new stories and good stories, launched family self-education, and promoted the universal formation of socialist core values in rural areas.
Third, pay attention to rural medical security. Do a good job in the construction of village-level convenience service platform, recruit village-level agents through written interviews, and organize business training for 3 times. Annual labor inspection is carried out in 80 enterprises, and employers check labor employment and social insurance, urge enterprises to sign good labor contracts with employees, and safeguard the legitimate rights and interests of both employers and employees. Do a good job in the collection of rural medical insurance premiums. The whole town 18 administrative villages * * * completed 20372 people's insurance, and the medical insurance fee was 6776 1.5 million yuan, with the insurance participation rate of 97.7%, up 1.5% year-on-year.
The fourth is to serve the rural network road construction. Strive to complete the indicators issued by the city, improve the construction of rural highway facilities, and ensure farmers' travel needs. In the whole year, the highway from Dingwu to Dingling in Gezhai Village was hardened 1.4km, and the pavement hardening project of Zhihongzhang Village in Xinzhou was completed by 0.8km.
Work Report of Township Convenience Service Center 2 Work Report of Township Convenience Service Center 1
In the next 20xx years, the past year may be lost, sad, successful and happy, but it doesn't matter, it's all over. We will work harder and tomorrow will be better.
Many people say I have changed, I believe. I'm really unhappy. There are many things weighing on me. My life and mood are in a mess. Although there are no ups and downs, at least I have experienced some ups and downs, twists and turns, and difficulties again and again. Sometimes you really care about me. I've been thinking about what I did wrong and why? I also cheered myself up again and again and stood up again and again. I'm thinking, without me, the earth will still turn and things will be solved. I don't want to be a weak person or a coward. My destiny is in my hands. I believe tomorrow will be better, hello, I am good, everyone is good.
After all this, I learned a lot. I'm fine now. I have a job, courage, and all of you. i care about you a great deal. Everyone around me, we will always be friends. People say that every family has a hard experience, and you have your own experience. Let's share. We will learn from each other and make progress together. The future belongs to us.
About next year, my plan is:
1, live every day well.
2. Earnestly study warehousing knowledge and strive to pass the exam for promotion.
3. Use the rest time for computer training.
4. Learn more and enrich yourself.
Finally, I hope that on this day next year, everyone can go to by going up one flight of stairs, thank you!
Work report of township convenience service center II
Xx years will soon pass. With the help and encouragement of hotel leaders and colleagues, I overcame all kinds of difficulties and completed the work of the whole year well, which was affirmed by leaders and colleagues. Attendance throughout the year, no leave, late, leave early phenomenon; The service quality and work level have been improved, and there are no complaints from guests; Be able to respect leaders, unite colleagues, be courteous and give priority to work. Now I will report my main work in xx and my plans for next year. Please correct me.
First, the main work this year
1, correct attitude and dedication. Through this year's exercise, I gradually overcame the shortcomings of impetuousness, impatience and perfunctory, and developed a patient, meticulous and thoughtful work style. This year, guests complained less and praised more, and my relationship with colleagues was harmonious. There are fewer quarrels and sarcastic words, replaced by words of mutual encouragement and concern. Let me have more confidence in my work. For the daily work of the hotel, in addition to receiving guests, it is mainly to clean rooms and environmental sanitation. Although I have been cleaning all day, there are always some places that give up cleaning because they are too high, inconspicuous and difficult to move, leaving a dead corner. In this year, when cleaning the room and environmental sanitation, I have been careful not to let go of every stain, dust and hair. If I can't reach the height, I will put down the stool and lift it with my colleagues.
2. Learn with an open mind and ask if you don't understand. This year, I took part in various training activities organized by the hotel with my heart, carefully studied service skills and polite expressions, asked the manager and other old colleagues if I didn't understand anything, and pondered it carefully after I got home. Polite expressions can be used frequently in daily life to get rid of the original bad customs and form good habits. In this way, my service level has improved, my behavior has become more polite, and I have been well received by guests, leaders and colleagues.
3. Obey the arrangement and work hard. At ordinary times, we should respect the leaders, not be careless, and the things arranged by the leaders should not be discounted, with good quality and quantity. This year, in addition to doing a good job in room service, I participated in the reception work at the front desk when the front desk staff was uneven. At first, I didn't understand the reception work, had no confidence and was afraid of difficulties. Later, with the care and help of the hotel leaders, I overcame my own difficulties, studied hard, consulted in many ways, and practiced constantly, so that I had a well-thought-out plan and did not get into trouble, and successfully completed the task of the front desk. During this period, I was rated as an excellent employee of the month.
Second, the work plan for next year
In the coming year, I will become more mature, the service quality and level will be greatly improved, the service enthusiasm for the guests will also be improved, my work confidence will be greatly increased, and I am full of confidence in my future work. Generally speaking, this year I was able to do my duty, abide by the rules and regulations of the unit, reassure the leaders and satisfy the guests. But I also have some shortcomings that need to be corrected, such as haggling over every ounce, quarreling with colleagues, being lazy at work, not being full of enthusiasm for work, and being lazy. In the new year, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and delve into the skills in work service, improve my service level, start from small things, set a high starting point and set high requirements, make every guest satisfied, and bring every guest a comfortable, peaceful and warm home together with other colleagues in the hotel. Summary of xx room attendant's work
Three. idea
At this moment, in the age of information network, people who know news survive. However, the collection and utilization of hotel information is far from enough. A frog in the well can only understand the sky forever. Only by going out can we know that the world is outside us. We expect the hotel to organize more employees to go out, learn the advanced service and management level of the industry, and improve the competitiveness of the hotel itself. At the same time, I hope hotel leaders will pay more attention to the work and daily life of employees and think more about them. Organizing cultural and sports activities can not only make employees get physical exercise, but also enrich their spare time. Let every employee devote himself to the work of the hotel with full mental state every day and make his own contribution to the prosperity of the hotel.
Work Report of Township Convenience Service Center 3 1 Work Report of Township Convenience Service Center
Time flies, and unconsciously ushered in a new year. In the next XX years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in XX years.
First of all, reception at the front desk.
65438 worked as a receptionist from 10 to July in XX. The receptionist was the first person to show the company's image. At work, I work in strict accordance with the requirements of the company, treat every visiting customer warmly, and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.
Second, the reception of the meeting.
1, external conference reception
Attend the reception of Shandong Unicom's financial meeting, the work meeting of the operation and maintenance department, the training meeting of human resources monitoring, the operation meeting of the provincial G network, and the business analysis meeting of Linyi Branch and Heze Branch. In this kind of foreign conference, I arrange the venue in strict accordance with the high standards required by the conference, actively coordinate hotel-related matters, and provide good service during the conference. In this process, I learned more about treating people, serving food and giving gifts, and accumulated a lot.
2. Internal meeting management
Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.
3. Video conference management
When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.
Third, expense reimbursement and contract entry.
In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the erp system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed.
Fourth, comprehensive affairs work.
In July XX, he was transferred to the office, responsible for public security inquiries, signing foreign documents, trade unions, office supplies, canteen management, etc. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.
By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.
Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask for spare machines for us to avoid delaying normal work.
Verb (short for verb) Other jobs
While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the Honesty Speech Competition, and is currently actively preparing for the program summary, selection and performance of the XX annual cultural performance.
Sixth, shortcomings in the work.
Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.
2. Work report of township convenience service center
20xx is coming, which is a busy year and a brilliant year. With the care and support of the superior leaders, under the correct leadership of the manager, and through the concerted efforts and hard work of all staff Qi Xin, the hotel has made great achievements. The occupancy rate has always been above 90%, and the hotel's performance has reached a new high, which has been affirmed by relevant departments and praised by guests in terms of safety, hygiene and service. As an employee of the hotel, I have achieved good results through my own efforts, and I have been rated as an excellent employee for many times and rewarded by the hotel. I mainly do my job from the following four aspects.
First, respect the leadership and obey the command.
In the usual work, deeply understand the intention of the leader, accept the leader, obey the arrangement, do it according to the requirements of the leader, do not shirk, do not be clever, have no complaints at work, and work hard. We can treat the praise and reward of leaders correctly.
Second, obey the rules and discipline and do a good job in service.
Abide by the rules and regulations formulated by the hotel, don't be late, don't leave early, go to work on time, handle the relationship between family and work, have no leave record all year round, and go to work on time. Do a good job of service in strict accordance with the workflow and leadership requirements, and keep the room clean, spotless and tidy. When serving guests, we can use civilized language correctly, be careful, enthusiastic and patient, try our best to meet the requirements put forward by the guests, and explain them clearly for the guests to gain their understanding. Check with the guests in time when the hotel items are found damaged during the rounds. When compensation is needed, clarify the facts and reasons to satisfy the guests.
Third, unite and cooperate, regardless of gains and losses.
Get along with hotel staff, do a good job of unity, help each other and care about colleagues. At work, I can help other colleagues in time after my work is completed, and I am not afraid of hardship and fatigue, and I am on call and careless. When there is misunderstanding with colleagues, we should focus on work, communicate well, eliminate misunderstanding and do a good job together. Ask colleagues about deficiency and cold in daily life. When they are ill, we can call the hospital to visit them in time. When our colleagues have something at home, we should pay attention to helping them in time to enhance our friendship and promote our work.
Fourth, learn with an open mind and strive to improve.
Although I have been doing room service for 78 years, I always pay attention to the basic skills and safety training organized by the hotel and take the initiative in action. Do it with your ears, eyes, mouth, heart and hands. Take notes when studying, listen carefully, ask questions if you don't understand, and study in time when you get home to deepen your impression. In the work, try to ponder carefully and use it correctly. If you don't understand or won't, please consult more leading colleagues, find out, leave no blind spots, and let your service level and personal quality go to a new level.
Existing deficiencies and problems:
1, sometimes work enthusiasm is not high, not very active, and there are delays. Sometimes there are many check-outs, the time is tight, the room is not cleaned carefully, and there are still omissions. When making rounds, there are a lot of materials, and sometimes people forget to register, causing losses to individuals and units.
2. The service level needs to be improved. Civilized and polite language is used less, with blunt attitude and lack of initiative.
In the new year, with the care and support of the superior leaders and under the correct leadership of the manager, I will conscientiously do my job, strive to improve the service level, unite my colleagues, take the initiative, obey orders, serve the study, and work together with all the hotel staff to make the hotel prosperous, advance by leaps and bounds and create new achievements in the new year.