Tour guide's skills in dealing with interference
Every time a tour guide has a wish, that is, to take the group happily and go home safely. However, it often backfires. I don't know why, it will appear more or less in every tour group. Difficult tourists? And then what? Small group? . These factors that disturb the normal tourism order often confuse tour guides and seriously affect the quality of tour groups. In order to bring a good tour group, don't be influenced by interference factors, but also treat these interference behaviors with the wisdom of tour guides.
Treat? Difficult tourists? be careful/cautious
In every tour group, there will be one or several difficult tourists. Some of them are smart and sophisticated, and sometimes they often use their own philosophy of life to measure the actions of tour guides. In the process of traveling, I often show an attitude of opposing tour guides, and I am very competitive. Does he (she) look like a tourist? Travel critic? , specializing in referees? Professional work? . For example, the tour guide wants to arrange the tour itinerary, but he wants to disrupt the tour guide's arrangement and make different remarks. For example, in a tourist restaurant, although the quality of the food is impeccable, the critic's judgment is indispensable. These people's performances will naturally attract the attention of other tourists, which will make many tourists? What do people say? Get up.
As a tour guide, you must understand in your heart that you may be far behind these people in some aspects of your life, but you should make full use of your strengths and avoid weaknesses, and the initiative is still in the hands of the tour guide. The key to the problem is to treat these tourists with wisdom. First of all, tour guides should avoid words and deeds that cater to these people's appetite and stop those strange ideas and crooked ideas in time. At the same time, we can appreciate the rationalization suggestions put forward by these people in time, but we must be moderate and don't have to praise them. This is to let these people know that if they really want to do things well, they will naturally get the support of the vast majority of tourists, and if they are disturbed, they will only be opposed and condemned. Secondly, regarding the arrangement of travel itinerary, the tour guide can fully affirm the scientificity, compactness and rationality of the travel agency's arrangement, or take out the itinerary stipulated by the travel agency to show that the contract signed by tourists and travel agencies is adhered to, or take the principle of traveling according to people, time and place to explain. These people may have been here many times, but the new changes are certainly not as clear as the tour guide said.
For example, impeccable dishes, can the tour guide go directly to those? A critic? Talk about it, or ask the chef for their opinion. And ask him (her) to tell where the specific shortcomings are? If the judgment is really reasonable, the tour guide should also express his gratitude, which is good for people, for himself and for everyone. It is much better for a tour guide to do his job at home than to stand by and be treated coldly.
In a word, tour guides should be careful when dealing with the interference of these tourists. They should have clear and careful arrangements and plans in advance, and don't braid these people and take advantage of them.