In today's social life, there are more and more occasions to use the letter of commitment. The letter of commitment must be made by the offeree, only the offeree can obtain the right of acceptance, and the third party other than the offeree does not enjoy the right of acceptance. How to write a proper commitment letter? The following is my collection of after-sales service commitment letter templates (generally 5), welcome to share.
Commitment letter for after-sales service 1 We make the following commitments for after-sales service and product quality assurance:
1. We promise to provide products to users and ensure that the products meet the corresponding industry standards, regulations and norms promulgated by the state.
2. The products we provide should meet the requirements of the bidding documents and contracts. If there is any discrepancy, the user can return the goods unconditionally, and the losses caused thereby shall be borne by us.
If we win the bid, we promise not to subcontract or change the design scheme without authorization, and not to lower the quality requirements. In actual construction, if it is really necessary to further adjust the scheme, it is guaranteed that the adjustment will be made after written confirmation by the user, and the winning bid price will remain unchanged. If you want to change the price, make sure to get the user's approval.
The project is guaranteed to be completed within 20 days after the contract is signed. If it cannot be completed on time (except for force majeure), we are willing to bear the responsibility for breach of contract. Every day overdue, we will punish the buyer with 65,438+0% of the bid price as liquidated damages. If our project cannot be completed on time, and the project is delayed due to the employer's reasons, the construction period will be postponed accordingly.
5. All labor costs, safety insurance, accommodation, transportation and other expenses for our site construction have been included in the tender offer, and we are responsible for it.
6. We agree with the payment method of the bidder. After signing the contract, 65,438+00% of the total payment will be paid, 75% of the total payment will be paid after the installation and acceptance of the equipment, 95% of the total payment will be paid one year after the completion of the building, and the remaining 5% will be paid after the product warranty expires.
7. We promise that the warranty period of the products is three years from the date of acceptance of the goods. During the warranty period, we are responsible for free maintenance. If the product itself has defects and causes losses to users, we are willing to compensate users for their losses. We guarantee to provide maintenance service after the warranty period.
8. Other special preferential measures: After the completion of the project, professional maintenance personnel will be stationed in Xinchang for a long time, and relevant equipment will be inspected and maintained regularly.
Commitment unit: XX co., ltd
Commitment: XXX
XX，XX，XX，XX
After-sales service commitment 2 I. Pre-sales service
1. Send a specialist to introduce the domestic and international industry implementation standards to users, introduce the characteristics and general situation of our products, and select high-quality and low-cost products and materials for users.
2, technical solutions, send professional and technical personnel, business personnel for technical exchanges, business disclosure. Can organize your company's personnel to visit and guide the factory. Provide product performance, characteristics, scheme design drawings and various parameters in time before and after the whole bidding process, and cooperate with your company to select a satisfactory product manufacturer. Even if our products are not selected due to other factors, our factory is willing to provide your company with technical advice on this project, so that your company can purchase products with advanced technology, reasonable price and reliable performance.
Second, selling services.
1. In terms of technical design, our factory optimizes the design and strives for perfection, closely cooperates with the design institute and your company to ensure the smooth development of the design work, and actively listens to the requirements of the on-site operators to improve the design. If the design institute needs to be changed and users have special needs, our factory will try its best to meet their requirements and try its best to coordinate the cooperative relationship with all parties.
2. Choose the best parts manufacturer in China, which not only meets the performance requirements, but also facilitates future maintenance and parts supply.
3. In the manufacturing process, fully cooperate to arrange the work of drawing review, product supervision, inspection and acceptance, etc., so that all the work before product delivery can be carried out in an orderly manner.
Third, after-sales service.
1. When the product is delivered to the user, our factory will send a special person to open the box for inspection with the relevant personnel of your company.
2. In the process of equipment installation and debugging, our factory sent senior engineers with rich field experience to the site to guide the installation and debugging free of charge to ensure the normal and smooth operation of the products.
3, free training of technical and maintenance personnel, and establish contact with maintenance personnel, in terms of maintenance, do long-term technical support. During the use of your equipment, provide 24-hour maintenance to ensure the use requirements of users.
4. Supply spare parts in time to ensure customer satisfaction.
(1) timely reflect the needs of users;
(2) Supply products with high quality and low price, and ensure timely delivery;
(3) Strictly control product quality;
(4) Proper packaging to prevent omission and damage.
In a word, we not only provide users with qualified products, but also provide high-quality services, establishing a good image in the same industry and leaving a deep impression on users.
Commitment unit: XX co., ltd
Commitment: XXX
XX，XX，XX，XX
Commitment letter for after-sales service of 3 XX Co., Ltd.:
Regarding the tender documents of your company XX, as bidders, we are familiar with and willing to participate in the bidding of this project. If you are lucky enough to win the bid, thank you very much for your trust. During the construction and construction of this project, in addition to responding to all terms and performance contract information in the bidding documents, we make the following commitments to the after-sales service of this project:
1. We will pay a return visit to the promised product quality after the project is completed, solicit opinions, and provide good service with a dedicated attitude to ensure that the overall project quality reaches a better standard.
2, in strict accordance with the provisions of the company's quality assurance system, according to the requirements of national and local laws and contract documents, clarify the company's responsibilities and bring free warranty service during the warranty period.
3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyal commitment; Really achieve the purpose of first-class construction and create first-class quality service.
4. During the warranty period, we will bring the technical assistance telephone number to answer the problems encountered by your company in use, and ensure that professionals arrive at the site within 24 hours and handle them within 72 hours to ensure your normal work.
If there is an emergency maintenance accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice.
6, for quality problems involving safety, in accordance with the provisions of the "Regulations on Quality Management of Construction Projects", do report immediately and take preventive measures in time.
7. Service commitment outside the warranty period: After the warranty period, we will also bring free telephone consultation service and promise to bring on-site maintenance service to the products.
8. If the tenderer needs product upgrade, update, replacement and maintenance, we promise to provide after-sales service at preferential prices. The above is our after-sales service commitment to this project. If we can't meet the requirements of Party A, our commitment standards will cause great losses to your after-sales service, and we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.
Commitment unit: XX co., ltd
Commitment: XXX
XX，XX，XX，XX
Commitment letter of after-sales service to all customers 4:
Xiaoqi made the following promises to the immortals on the project quality warranty:
1. The construction project will enter the 1 year warranty period from the date of completion and acceptance (except for consumables such as light bulbs). During the warranty period, our company will unconditionally guarantee any damage caused by the project not conforming to the specifications and the provisions of the project contract.
2. If the engineering defects are caused by human factors or the quality problems of the main materials provided by Party A, or the warranty period has expired, our company will carry out maintenance according to the maintenance plan and cost approved by customers.
3. If the project is damaged due to force majeure (including earthquake, flood and other reasons), the scope of responsibility of our company and customers shall be determined after the repair method is determined through consultation with customers.
4. During the warranty period, once there is a problem with the finished product, our company promises to handle it within 48 hours after receiving the customer's maintenance notice, formulate relevant treatment plans, and carry out maintenance and repair work on the project after obtaining the customer's consent.
During the warranty period, our company is responsible for the daily and regular maintenance of finished products and provides 24-hour emergency maintenance service.
6. When receiving an emergency call that affects the normal business of customers, our company will be present for emergency maintenance within 4 hours during normal working hours; Be present for emergency maintenance within 6 hours after non-working hours. (Except in different places, the specific maintenance time depends on the distance of the project)
Commitment unit: XX co., ltd
Commitment: XXX
XX，XX，XX，XX
After-sales service commitment 5 Dear customers:
Thank you for using our products!
In order to explore the market in an all-round way, improve the popularity and competitiveness of our road lighting products, and improve the after-sales service of our products, our company adopts the "zero distance" service of iso9000 international quality system certification standard, so that customers can truly feel professional and high-quality service, which is also a product commitment to customers all over the country.
1. The pole of the pole lamp will not corrode, rust, bend or deform within 20 years. If there are any problems, our company will be responsible for replacing them.
2. New lamps, high-pole lamps and steel poles have quality problems during acceptance. Our company is responsible for repair or return except for the defects of customers' installation and use.
3. The after-sales service period of the pole lamp is three years. In these three years, the pole control series and the light source system have all failed. If it is a product quality problem, our company will provide free service; If there are mistakes in your operation and use, our company still provides excellent paid services.
4. Our company can cooperate with the construction according to the customer's demand, guide the installation, and ensure that the project is completed on time and with good quality.
The warranty period of our products is three years.
Commitment unit: XX co., ltd
Commitment: XXX
XX，XX，XX，XX
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