If the parcel sent is rejected by the recipient, the courier company will not refund the freight, and will also charge the freight returned by this parcel.
When the recipient refuses the courier, the general courier delivery outlets will contact the sender and ask whether the courier rejected by the sender should be returned or handled by itself. Among them, there is a problem of bearing the courier fee. The sender requests to return the goods, and the returned courier fee is borne by the sender. If it is not required to be returned, it will be handled by the express outlet.
If the recipient gives up the express mail, he shall sign the express mail abandonment statement of the express delivery service agency. The courier service agency will handle the express mail according to the express mail abandonment statement. If the sender needs to return the express mail, he shall pay the return fee.
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Reasons for rejection of express delivery
1, the recipient forgets or doesn't know who sent the courier, which usually happens when the courier is received.
2. The consignee is dissatisfied with the purchased goods and refuses to accept them.
3. The communication between the sender and the recipient is not smooth, resulting in contradictions, and the recipient refuses to sign for it.
4. The logistics speed is too slow, and the online evaluation of the quality of accessories is not good. In the negotiation of refund, the attachment came and the recipient refused.