1. Greeting, offer your seat, and let the customer look through the picture book, pour water and sit down.
2. Give a brief introduction to the company and the origin of the staff, as well as a brief introduction to the album turned over by the customer.
3. The account manager introduces the designer to the customer, and the designer introduces himself and starts talking about the customer.
4. First, ask the customer which house it is, how many square meters it is, and whether it has a floor plan. If it has not been drawn by the customer himself or drawn by the designer according to the orientation told by the customer, ask how many people there are in the customer's family, whether there are elderly people and children, and guide the customer to start talking about what needs to be done, what effect he wants, and what color he likes. According to the floor plan, roughly mark the specific name of the project and room that the customer needs to make (don't follow)
5. Designers begin to talk about their own ideas after rapid processing according to what customers say. First of all, talk about the necessary area division of the room, the shape of the project (technology and materials to be considered) and the results achieved, how to divide the space, how to match the colors, how to use the lighting, and add the knowledge of home geomantic omen and human body function to make the design scheme a smooth whole and conform to the customer's use principles, so as to make it comfortable to live in and convenient to use (the scheme can be explained with a sample book).
6. After the scheme is basically completed, the customer will put forward the price factor (vague), and the designer will answer in vague language (if the customer has determined the basic materials, the project can be roughly quoted). If there is too much difference from the customer's imagination, the explanation work will be evaluated and compared by the way of engineering quotation (big package, purchasing the main material basic project, and purchasing the main material basic project);
tell the pros and cons of each item, and tell what the company's projects include, including the main materials, and how to purchase them. If the customer still raises objections to some prices of the company's basic quotation, the designer will discuss the materials (comparison between true and false), technology (comparison between bad and bad), site management (comparison or not), project supervision (comparison or not), and full service (introduction of front, middle and back).
7. If customers still don't understand, they can explain by analogy (taking real estate, electrical appliances, automobiles, clothing, cosmetics and food as examples) to guide customers to understand the real differences.
8. After the above work is completed, the customer is required to fill in the form and register, stating that the designer can go to measure the house if the customer has time, and explaining to the customer that the deposit for measuring the house is a kind of supervision for the designer to do the scheme with all his heart, which is also an affirmation of the designer's work and a system of the company.