I. Content construction
1, the general merchandise display classification is clear, and the display surface is uniform and tidy; Heavy fragile items should be placed on the lower floor as much as possible.
2. Layout of goods above the shelves: goods with large sales volume; Novelty goods; Commodity sales are on the rise; Seasonal goods.
3. Replenishment of goods in the store: if one kind of goods is sold almost and the inventory is not much, arrange other goods; Popular goods should be displayed as soon as possible after receipt; Try to save manpower and time.
4. Store layout: keep the store clean and tidy at all times; Know which goods have been sold in large quantities and which have been out of stock; What goods need to be added or transferred; Throw away empty containers and level the surface of goods; Collect misplaced goods.
5. Damage control: Don't throw items into the trash can or get stuck; Scrap projects are approved by management personnel; Strictly implement the operation process.
6. Return to the supplier: If the goods are unsalable or out of season, the supplier shall agree to return the relevant goods.
Second, the user maintenance
Users have different maintenance methods due to the different nature of products. First, establish and improve the mechanism to solve users' complaints and difficulties, and provide users with better humanized services. The second is to actively invite valuable users to use the product.
Third, the store staff workflow
Change work clothes, wear work cards and punch in; Understand the company's rules, information and problems; Enter the work site and assign work to various departments; Clean up the sanitary facilities in your area; Check the shelves one by one to ensure cleanliness and safety.
Coordinate the work among colleagues and rotate the work; Maintain shelf classification and goods replenishment; Return scattered goods to their original places; Keep the ground clean; Make a good handover record; Night shift employees, work tasks.
IV. Responsibilities of Store Operation Manager
1. Cooperate with the store management concept, adjust the business model, and complete the store investment promotion.
2, responsible for the daily operation and management of stores, formulate store management regulations, check and guide the management of each block.
3. Guide and supervise booth decoration, lighting, commodity adjustment, improve business composition, establish business files, understand the operation of the store, and make business analysis reports.