Front desk type: 1. Sales type, 2. Service-oriented head office front desk work content:
1. Obey the work arrangement of the reception manager and director.
2. Special circumstances must be reported to the superior.
3. Accept any work assigned by the boss at any time.
4. Do a good job of collecting and filing guest information, and check the relevant information.
5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.
Provide inquiry service, but remember not to tell others the guest information casually.
Print various business reports.
Pay attention to all kinds of publicity activities of the hotel.
Pet-name ruby promote guest rooms and hotel facilities and services.
Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.