According to the requirements of the 13th Popularization Week issued by Jinan Public Utilities Bureau, the customer service center of Jinan Thermal Power Co., Ltd. combined with the working principle of "unity, development and service" of Jinan Thermal Power Co., Ltd., took this promotion and improvement of Putonghua as an opportunity to organize various activities, which comprehensively improved the awareness and potential of the employees of the customer service center in Putonghua and standardized use of Chinese characters, established a good service image of the customer service center of Jinan Thermal Power Co., Ltd., and at the same time built corresponding harmony, which enhanced the national cultural soft power and cultural productivity.
First, leaders attach importance to it and participate with heart.
In order to do a good job in this year's popularization week, the customer service center set up a popularization work leading group, with Ma Ling, secretary of the Party Committee of the center, as the team leader, Zhang Guangxin and Shao Dong, deputy managers of the center, and Feng Zhiqiang, Li Hao, Su Wei and wang pu as the team members, and set up a popularization work office. At the same time, organize a mobilization meeting before the start of the popularization week, and ask all party branches to make good use of all kinds of democratic life meetings and theoretical study time, thoroughly study the National Common Language Law, and comprehensively improve the awareness and potential of customer service center employees in Putonghua and standardized use of words.
Second, carry out extensive publicity work.
Widely publicize "People's Republic of China (PRC) Common Language Law" through bulletin boards, monthly reports of customer service centers and emails. Combining the activities of promoting Putonghua and promoting the standardization of language and characters with the service work of the customer service center has effectively improved the awareness of the standardization of language and characters of the center staff, created an activity atmosphere in which everyone speaks Putonghua, and achieved a good publicity momentum. At the same time, all the departments and offices affiliated to the customer service center participated attentively, hanging banners and posting propaganda slogans, which contributed to the popularization of the week.
Third, do a good job of self-examination.
Combined with the actual working situation of the customer service center of Jinan Thermal Power Co., Ltd., a self-inspection activity of standardized terms was carried out, focusing on checking whether all kinds of notices, letters, instructions, documents and news articles were written in an appropriate format and language, whether the service terms of window service personnel were standardized and whether Mandarin was standard. At present, there are still some problems in the work, such as inconsistent format and terminology, and the standard of Putonghua service for employees needs to be further improved. In view of the above situation, the customer service center has formulated standardized standards for official documents and service terms, which has greatly improved the awareness and potential of the center staff to use Putonghua to standardize the use of words.
Fourth, there are various forms and rich information.
1。 Vocational skill competition
The center window service department will take the lead in organizing typing competitions and Putonghua competitions, with the aim of creating a good atmosphere for skill competitions, raising employees' awareness of standardized word use and improving their Putonghua level. In the typing competition, Kingsoft Typewriter 20 1X is the main type, and articles are randomly selected to test the contestants to type 3.
The average speed and accuracy of words; The Putonghua competition is selected by the contestants from 20 stylistic articles by lottery, and read aloud in Putonghua according to the order and lottery data. In this competition, the contestants carefully prepared, and the beautiful and fluent language and fast and accurate Chinese character input presented in the competition won unanimous praise from experts and on-site judges, fully demonstrating the solid and good basic cultural quality of window service personnel.
2。 speech contest
In order to do a good job in publicity week, the customer service center held a speech contest with about 30 participants. Each participant is required to express what he hears, feels and thinks in his life and work in an emotional way. In the competition, their accurate pronunciation and intonation, rich language colors and vivid body language performances won applause from the audience present.
3。 Putonghua training
According to the requirements and demands of the staff, the customer service center hired Putonghua experts to the customer service center for on-site guidance and teaching during the popularization week, which set a new standard for standardizing the service language. Experts' two-hour eloquent explanation made the employees who participated in the training have a further understanding of the requirements of Chinese pronunciation, pronunciation and recitation (suibi8. ) has been well received by the cadres and workers of the customer service center.
With the joint efforts and participation of all cadres and workers, the thirteenth publicity week of the customer service center has achieved remarkable results. Through this activity, the awareness of language norms of the center staff has been further improved, which constitutes 4.
Good atmosphere of speaking Mandarin in communication. In the future, we will ensure the sustainable development of popularization week activities, give full play to the advantages of popularization week activities, continue to organize various activities, publicize the laws and regulations of the national common language, further raise the awareness of standardization of the language of cadres and workers, promote the in-depth development of language and writing work, make language and writing standardization a habit, create a harmonious language life, and make contributions to building a harmonious enterprise and society.