Carry out the Consumer Rights Protection Law 1 Activity Plan In order to seriously organize and carry out the "3. 15" International Consumer Rights Protection Day in xx District, carry out the publicity for the first anniversary of the implementation of the new consumer rights protection law, strengthen the supervision of goods and services, protect the legitimate rights and interests of consumers, and promote the steady and rapid economic and social development, the following publicity activity plan is formulated in combination with the actual situation in our district:
I. Guiding ideology
Guided by the spirit of the 18th National Congress of the Communist Party of China and the spirit of the Third and Fourth Plenary Sessions, with the aim of protecting consumers' legitimate rights and interests, with "governing together and enjoying consumption" as the main line, and with the power of innovating consumer rights protection work and improving the efficiency of rights protection, we will promote rights protection, advocate honesty, guide consumption and serve regional development.
Second, the main content
1, "explain the law by case", and extensively carry out publicity and education on consumer knowledge.
(1) Carry out typical cases, consumer knowledge and business promotion in daily work simultaneously on QQ group, xx industrial and commercial WeChat public platform, Weibo and other online media;
(2) Strengthen cooperation with print media such as China Consumer News, China Business News, China Consumer Magazine, Popular Daily, Qilu Evening News, Qilu Consumer, xx Evening News, Luzhong Morning News, xx Today, Shandong Satellite TV, xx TV Station and xx TV Station.
2, to carry out consumer rights protection staff rights protection business training.
The contents of the training include: new consumer law knowledge, typical case analysis, rights protection skills and consumer rights protection law enforcement.
The specific arrangement is: on the morning of March 3, in the comprehensive conference room on the sixth floor of the District Administration for Industry and Commerce, the Secretary General of the Consumer Protection Committee gave a lecture, and all the staff of the District Administration for Industry and Commerce participated in the study.
3, in commercial enterprises to carry out "new consumer law and after-sales service" knowledge lectures.
The training contents mainly include: new consumer law knowledge, dispute handling practice, after-sales service knowledge and product quality management. And taught by the Secretary-General of the District Consumer Protection Committee.
The specific time and place arrangement is:
(1) On the afternoon of March 2nd, at xx Guangzhou Cloth Shop.
(2) On the morning of March 5th, I ordered some pregnant and baby products in xx.
(3) On the afternoon of March 5th, at Taoyuan Store in Ginza Mall.
4. Conduct lectures on "New Consumer Law" and "Combating and Preventing MLM" in colleges and universities.
The training content mainly includes: knowledge of new consumer law, knowledge of combating and preventing pyramid schemes, etc. District Consumer Protection Committee, Fair Trade Bureau, Nanying Branch and Nanjiao Branch organized lectures and publicity activities.
The specific time and place arrangement is:
(1) March 1 1, in xx Vocational College.
② March 13, in Shandong Light Industry Vocational College.
5, to carry out the "family car sales management behavior rectification" summary and business training.
Activities: Summarize the rectification activities, and give lectures on automobile three guarantees, illegal behavior prevention, service and dispute handling skills.
The specific time and place is: March 12, in the conference room on the sixth floor of the regional bureau, and the participants are the sales managers and customer service managers of the automobile sales enterprises (4S shops) in the whole region. The Secretary-General of the Consumer Protection Committee will make a summary and give lectures, and the Nanjiao Branch will be responsible for convening personnel and arranging venues.
6. During the activity, all branches of the Consumer Protection Committee will carry out publicity activities in their respective jurisdictions.
All branches should go deep into schools, enterprises, communities and rural areas to carry out consulting services according to local conditions, actively carry out activities such as sending France to the countryside, sending consumer education to schools, classrooms and rural areas, and earnestly do a good job in consumer rights protection services. Rural chapters mainly focus on large-scale on-site publicity. Specific activities are implemented by each branch.
7. Centralized publicity and consultation activities on the anniversary site.
Activity time: March 14, 9: 00 am-11:00 am.
Venue: International Furniture Expo Center (No.2573, xx Road, xx District, xx City)
Participating units: District Consumer Protection Committee, District Administration for Industry and Commerce, Quality Supervision Bureau, Health Bureau, Price Bureau, US Food and Drug Administration, Tobacco Monopoly Bureau, Justice Bureau, Post Office and other departments.
Activity form: each unit organizes business personnel to set up a publicity desk on the spot, accept public consultation and handle relevant complaints on the spot.
8. Organize "3. 15" volunteers to participate in publicity and consultation activities.
Organize and implement:
(1) Xicheng Branch organized the Senior Consumer Rights Protection Volunteer Service Team of Dajie Ancient Mall to participate in the activities;
(2) Nanjiao Sub-branch organized Shandong Light Industry Vocational College student consumer rights volunteers to carry out publicity and consultation activities;
(3) Nanying Branch is responsible for organizing xx Vocational College student consumer rights volunteers to carry out publicity and consultation activities.
9, to carry out furniture, catering, business circulation, car sales and other corporate integrity management initiatives.
Activity form: screen and determine enterprises with good faith and commitment, coordinate and participate in on-site activities, organize on-site signing of proposals, awarding of licenses and other related activities. The four types of enterprise commitment proposals and the list of participating commitment units will be broadcasted on xx TV station, published in the special issue of xx Today, and sent by SMS of China Unicom and China Telecom.
Organize and implement:
(1) District Consumer Protection Committee and District US Food and Drug Administration screened and identified 30 catering service enterprises;
(2) The District Consumer Protection Committee, the District Bureau of Commerce and the branches of the Consumer Protection Committee screened and identified 20 commercial and trade circulation enterprises;
(3) 30 furniture production and operation enterprises are selected and determined by the District Consumer Protection Committee and its branches;
(4) 10 automobile sales enterprises (4S shops) were selected by the District Consumer Protection Committee and its branches.
10, consulting service activities of famous enterprises
Conditions of participating enterprises: consumer satisfaction unit, double top ten unit, double base enterprise, contract abiding enterprise, well-known trademark enterprise and so on.
Activity mode: Relevant enterprises set up complaint desks in their own units and activity places to receive consumer complaints and provide consulting services.
Plan to carry out consumer protection law activities 2 I. Theme, purpose and significance of the activities
In order to commemorate 3. 15 International Consumer Rights Protection Day, better implement the Consumer Rights Protection Law, Product Quality Law and other laws and regulations, and publicize the theme of 20 14 "Integrity and Rights Protection" organized by the National Consumers Association, which is to promote the sound development of the market economy, protect the healthy growth of well-known enterprises, safeguard the legitimate rights and interests of consumers from infringement, and create fairness, justice and fairness. According to the work arrangement of China Consumers Association and the actual situation in our province, this activity is specially carried out.
Second, the subject and the undertaker
Organizer: xx Consumer Protection Committee
Xx Provincial Administration for Industry and Commerce
Organizer: xx Quality Daily Life Weekly
Three. Time and place of activity
Activity time: March 15 (all day).
Venue: the northern half of the city sports center.
Four. Plan, steps and methods of activities
(1) activity planning:
1. The organizer determines the plan of this activity;
2. It is planned to publish a three-day public service advertisement in the media (Huaxi Daily, Tianfu Morning Post, etc.) before the event. ) March 12 to March 14, highlighting the theme of "Integrity Rights Protection" this year, and creating momentum for the 3. 15 live event;
3. In the early stage of the event, organize relevant media to interview the main leaders of the Provincial Consumer Council, highlighting the annual theme, the focus of consumer rights protection this year and the main work of the Provincial Consumer Council this year;
4. Assist the Consumer Protection Department of the Provincial Administration for Industry and Commerce to hold a news briefing on the commemoration of 3 15 on March/3. At the meeting, the Provincial Consumer Council was informed of the "Top Ten Hot Consumer Complaints in 20 14" and the commemorative activities of 3 15.
(2) Organization and implementation of activities:
1. The organizer sends a notice of organizing activities to relevant enterprises;
2. The organizer is responsible for reviewing the product advertisements of exhibitors, publicizing the contents of materials, and putting an end to the entry of counterfeit and shoddy products;
3. The organizer is responsible for the organization and preparation of the event;
4. The opening ceremony of the event intends to invite relevant leaders such as the provincial people's government, the provincial industrial and commercial bureau, and the provincial consumers' committee to attend and speak;
5. Set up special areas for consumer consultation, consumer complaints, home improvement, it, food, home appliances and building materials, daily necessities and automobiles. Distribute relevant publicity materials and sell goods on site; Carry out consumer knowledge publicity on the spot, and set up publicity panels such as consumer warning, consumer knowledge and consumer guidance;
6, by the provincial consumer enterprises to participate in the activities of enterprises issued "20xx consumer rights protection designated contact enterprises" certificate, bronze medal;
7. On-site distribution of special issues and promotional materials for exhibitors with the theme of the year;
8. In order to enliven the atmosphere, a cultural performance will be held after the opening ceremony (program content to be determined);
9. Set up a medical rescue (epidemic prevention) station and a consumer information desk at the scene;
10, organize public security, fire control, epidemic prevention, medical treatment and other departments to enter the venue to carry out related work.
Activity plan for implementing the law on the protection of consumers' rights and interests. Activity background:
In recent years, there have been more and more incidents of dishonest sales by merchants, and there have been more and more incidents of infringing on consumers' rights and interests, such as tainted milk powder and poisoned jiaozi. Faced with so many tests, as consumers, how to use legal weapons to safeguard their legitimate rights and interests is becoming more and more important. Similarly, it is becoming more and more important for resident students to safeguard their legitimate rights and interests.
Second, the purpose of the activity:
Contemporary college students will be the pillars of China's modernization in the future. Doing a good job in college students' consumption education is of great significance for advocating civilized consumption mode, building a harmonious consumption environment and building a harmonious society. Nowadays, some college students have little social experience and are eager for economic self-reliance, which often becomes the object of consumer infringement. Many college students' consumption forms are unhealthy, they don't know how to use the law, and they are often helpless when their rights and interests are violated. Therefore, the popularization of consumer legal knowledge and the cultivation of rights awareness are also an important lesson for contemporary college students, which is very important.
Third, the theme of the event:
Safe consumption into the campus, safeguarding rights for you, me and him.
Fourth, the activity department:
Economic management college youth league Committee student union
Verb (short for verb) activist:
All students of School of Economics and Management
Location of intransitive verbs:
4 jiao 108
Seven. Activity time:
20XX March 13 at 7: 30 p.m.
Eight. Activities:
With the theme of "safe consumption on campus, safeguarding your rights and interests", this paper investigates students' consumption consciousness and rights protection consciousness, and understands students' consumption view, understanding of consumption laws and handling methods of possible consumption infringement incidents.
Nine. Activity flow:
(1) preliminary preparation
(1) On February 26th, the Self-discipline Department informed all self-discipline departments that each department would form a group (at least two people) to display and popularize consumer rights and interests, which could be a single PPT, short play, etc. , or various forms. Content display can analyze different consumption types and concepts, draw lessons from our own experience, typical cases, relevant laws and regulations and expert opinions, and compare the same practice with different people, and so on. Time limit 10 minute;
(2) The Self-discipline Department has designed a questionnaire on consumption (including online shopping) and consumption outlook (20 questions);
(3) The Self-discipline Department designs some questions related to common sense of consumption and elimination (PPT form), including 20 routine questions and 1 additional questions;
(2) Activity flow
(1) At 5: 30 p.m. on the day of the activity, the Self-discipline Department and relevant personnel arrived and began to arrange the site;
(2) From 6: 30 to 7: 30, performers will be present to copy the courseware and debug the sound; Guests and spectators enter the venue;
(3) Issue the questionnaire at 7:15, indicating that the questionnaire will be handed over to the stage after the completion;
(4) The activity officially starts at 7: 30 (the interval between 5 and 6 performances is about 40 minutes);
(5) Prize-winning knowledge quiz (between 5 and 6 performances). Each department sent two representatives to take a quiz (to encourage the audience to take the stage). The content is consumer common sense and consumer elimination, which is divided into compulsory answer and quick answer (raise your hand), and won the first, second and third prizes according to the scores. First prize 1, second prize 2, third prize 3, with prizes. Each question is limited to 2 times. If there is no team to answer the question, give the audience or guests a chance to get a prize for answering correctly (only once);
(6) Finally, the outstanding performance group was selected by the guests and won the first, second and third prizes according to the score. First prize 1 name, 2 second prizes and 3 third prizes, and prizes with corresponding equivalent amount will be awarded; The remaining majors won the participation award and presented awards;
(7) Recover the questionnaire and analyze it (the results can be reflected in the publicity section);
(8) activity summary.
X. personnel arrangement
① The self-discipline department plans activities and arranges work, designs questionnaires and sets questions, buys prizes and determines the display order of each department (determined by the department self-discipline minister by drawing lots); The self-discipline department completes the activity notice (including the sequence notice) to remind the students participating in the activity of their own preparation progress, and immediately communicate and coordinate with the self-discipline department if there is any situation, and provide assistance on the spot (such as notifying the students to prepare and awarding prizes to the students participating in the question and answer);
(2) The Propaganda Department completes a publicity section;
(3) The International Liaison Department should do a good job in sponsorship (mineral water, etc. );
(4) The editorial department should do a good job in reporting;
⑤ The management of the Youth League School should be assisted;
⑥ Self-discipline Department shall do a good job in awarding prizes.
Consumer protection activity plan. Activity background:
In recent years, there have been more and more incidents of dishonest sales by merchants, and there have been more and more incidents of infringing on consumers' rights and interests, such as tainted milk powder and poisoned jiaozi. Faced with so many tests, as consumers, how to use legal weapons to safeguard their legitimate rights and interests is becoming more and more important. Similarly, it is more important for consumers who buy and sell mining rights on the Internet.
Second, the purpose of the activity:
Many mine owners have unhealthy consumption patterns, do not know how to use the law, and are often helpless when their rights and interests are violated. Therefore, the popularization of consumers' legal knowledge and the cultivation of rights awareness are also an important lesson for mine owners, which is very important.
Third, the theme of the event:
Safe consumption into the mine, rights protection you, me and him.
Fourth, the activity department:
Fukuangwang publicity department
Verb (short for verb) activist:
All the staff of the propaganda department of Fukuang. com
Location of intransitive verbs:
Near jinyu cola building
Seven. Activity time:
In the afternoon of March 14.
Eight. Activities:
With the theme of "safe consumption and rights protection, you and I walk together", this paper investigates the mine owners' consumption consciousness and rights protection consciousness, and understands the mine owners' consumption view, understanding of consumption laws and the handling methods of possible consumption infringement incidents.
Nine. Activity flow:
(1) On the day of the event, at 1: 30 in the afternoon, the Propaganda Department and relevant personnel arrived and began to arrange the venue;
(2) From 2: 30 to 3: 30, the performer will be present to copy the courseware and debug the sound; Guests and spectators enter the venue;
(3)4: 15, distribute the questionnaire, indicating that the questionnaire will be handed over to the stage after the end;
(4) The activity officially begins at 4: 30;
(5) Finally, the outstanding performance group was selected by the guests and won the first, second and third prizes according to the score. First prize 1 name, 2 second prizes and 3 third prizes, and prizes with corresponding equivalent amount will be awarded;
(6) Collect and analyze the questionnaires (the results can be reflected in the publicity section);
(7) activity summary.