1, China people who love their motherland, abide by laws and regulations, and abide by tourism professional ethics, and citizens of China who have reached the age of 16 (the time is calculated as of 20 13 12 3 1).
2. Have a high school or technical secondary school education.
3. Have the basic knowledge and language ability to meet the professional needs of tour guides.
4. Good conduct and good health.
Second, registration.
1, time: September 23rd-65438+1October 3rd1,17:00.
2. Methods: Online registration was adopted. Online registration portals are set up on the websites of Shandong Tourism Government Affairs Network (www.sdta.gov.cn), Shandong Tourism Talent Network (www.sdta.gov.cn) and municipal tourism management agencies. Candidates sign a personal commitment letter online and complete the registration according to the prompts. When registering, you must upload the recent 1 inch bareheaded photo electronic version (red background, ears, forehead uncovered; Jpg format, not less than 295×4 13 pixels, and the size not more than 100KB). This photo will be used throughout the exam. If you pass the exam, use this photo as a tour guide qualification certificate or grade certificate. After the registration information is submitted, if it needs to be revised, candidates must go through the relevant formalities at the guidance office of the Municipal Tourism Bureau with the original ID card.
3. Review: The Municipal Tourism Bureau will designate a special person to complete the photo review as required within one working day after the candidates submit the online registration information. Candidates can check the auditor's name, contact number and audit opinion online after one working day. The registration review of the whole province ended at11.01.017: 00.
4. Payment: Candidates who pass the examination log in to the registration system of the website of Shandong Provincial Tourism Bureau or the websites of tourism management agencies of various cities, and pay the registration examination fee to the online unified collection account of the Provincial Department of Finance according to the prompts. The deadline for payment is10,31,17: 00.
According to the document Lu Jia Fei Fa [20 10]2 12 issued by the Shandong Provincial Price Bureau and the Shandong Provincial Department of Finance, the charging standard for newly reported candidates (* * * three subjects) in the national tour guide qualification examination in Shandong Province is 260 yuan/person, of which the registration fee is 10 yuan/person and the examination fee is 50 yuan/person/subject. The fee for candidates who have obtained Chinese tour guide qualification certificate to apply for foreign language tour guide qualification is 1 10 yuan/person, of which the registration fee is 10 yuan/person, and the on-site examination fee is 100 yuan/person.
5. Print the admission ticket: Candidates who have successfully paid online can log in to the examination registration system at 8:00 on1October 8 to print the admission ticket. 165438.
6. Foreign Language Examination: Those who have obtained the "China Tour Guide Qualification Certificate" apply for foreign language tour guide qualification. The registration procedure is the same as that of the newly reported candidates, and they only need to take the on-site simulated tour guide examination in the reported language.
Third, the exam.
The national tour guide qualification examination in Shandong Province is divided into two parts: written examination and on-site simulated tour guide examination.
1, written test. Take the computer test method, and the candidates will randomly draw papers directly on the computer to answer questions. The computer examination subjects are tour guide practice, tour guide basic knowledge and tourism policies and regulations, and the examination time is ***90 minutes. The three exams are objective questions, and the questions are divided into three types: judgment, single choice and multiple choice. Candidates can switch subjects at any time during the answering process and save the answers. After the paper is submitted, you can't continue to answer questions, and it will be handed in automatically in 90 minutes. The computer examination time in our city is 165438+ 10/-165438+10. See the admission ticket for details.
The reference materials for the national tour guide qualification examination in Shandong Province are Tour Guide Practice, Tourism Policies and Regulations, and Basic Knowledge of Tour Guides published by Shandong Science and Technology Publishing House (divided into two volumes: the national part and the Shandong part, and the two volumes are used as reference materials for an examination subject). Candidates who need it can buy it at Room 9 188, Rizhao Building, No.65438, Beijing Road, Rizhao City.
2. On-site simulated tour guide exam. It is divided into two parts: the ability to explain tourist attractions, the service level of tour guides and the ability to deal with special problems and emergencies. The ability to explain tourist attractions mainly assesses candidates' mastery of knowledge about tourist attractions and their language organization and expression ability, and the tourist attractions to be tested are determined by drawing lots on the day of the exam; The service standard of tour guide and the ability to deal with and respond to special problems mainly assess candidates' ability to master and flexibly use job responsibilities, service processes and standards, as well as their ability to deal with and respond to various special problems encountered in the course of tour guide.
The specific contents are: (1) Draw lots to introduce Rizhao City, Fulai Mountain, Wulian Mountain, Liujiawan Dry Sea Garden, Longmen Valley, Taishan Bi Xia Temple, Liu Gongdao, Penglai Pavilion, Baotu Spring and May 4th Square, and answer the relevant contents of the selected scenic spots on the spot 15 minutes. (2) On-the-spot questions on the business norms of tour guides and the handling of unexpected problems, 15 minutes. The Chinese on-site simulated tour guide examination is organized and implemented by the Municipal Tourism Bureau. The time is165438+1late October or early February of 65438+,and it will end before February 6 at the latest. The foreign language on-site examination is organized by the Provincial Tourism Bureau, and the specific time and place will be notified separately. The language used in the interview must be used.
Iv. announcement and certification of results
Candidates' scores are audited by the National Tourism Administration. Those who pass the written tour guide qualification test and the on-site simulated tour guide test are deemed to have passed. Candidates who fail the exam will not retain their scores in a single subject and will not retake the exam. Entrusted by the National Tourism Administration, the Provincial Tourism Administration will announce the results of candidates on behalf of Shandong Tourism Administration Network, and issue national tour guide qualification certificates to those who pass the examination.
Verb (abbreviation of verb) negotiation mode
Candidates can call 1230 1 tourist service hotline or the guidance office of Rizhao Tourism Bureau at 88 16285 for consultation.