Generally speaking, it's ok. You can talk to the counter about returning the goods first. If the counter doesn't accept it, you can go directly to the store manager. However, it depends on the shopping mall, and the management of some shopping malls will not give you a return easily. Stick to your reasons and return the goods, which is generally acceptable.
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 16 When providing commodities or services to consumers, business operators shall perform their obligations in accordance with the provisions of this Law and other relevant laws and regulations. If there is an agreement between the operator and the consumer, they shall perform their obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.
Article 24 If the goods or services provided by business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties concerned, or require business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.
I hope my answer can help you, thank you!