2022 debriefing report and clean government report 1
Leaders:
Hello everyone!
Time flies, 20xx years full of challenges
2022 debriefing report and clean government report 1
Leaders:
Hello everyone!
Time flies, 20xx years full of challenges and passions have passed. In the past year, I have been conscientious in my work. At the same time, I sincerely thank the company leaders for their support and guidance, and my colleagues for their assistance and cooperation, so that my work can be successfully completed and all the work of customer service can be carried out in an orderly manner. Of course, there are also some problems and shortcomings in our work. The personal work in the past year is now reported as follows:
First, work hard and earnestly perform customer service duties.
Do a good job in risk investigation of complaint cases. Establish and improve the system of regular investigation of risk cases, and strive to achieve the service in place. Do a good job in service commitment and service notification system. For the matters within the scope of responsibility of the first responsible person, insist on doing what can be done, and report and deal with those that cannot be done immediately within the scope of service restrictions, strengthen management and strictly put an end to complaints. When encountering customer complaints, we should strive for the initiative and firmly grasp the initiative of complaint work. When encountering customers with complaint tendency, we should give feedback to the center leaders in time and coordinate and solve them as soon as possible to resolve customer dissatisfaction in the bud. Through the joint efforts of all staff, 20xx received 2 19 complaints from various channels, and completed the handling of complaints in the whole city with good quality and quantity.
Actively participated in various activities organized by the company and departments, carefully planned and organized, and successfully completed the theme activities of "3. 15", the activities of "6. 16" customer festival, the declaration of star-rated personnel in various institutions in the city, and the promotion of service culture. Responsible for the company's workplace construction guidance, all kinds of materials production, clothing subscription for counter investigators, customer service information reporting, monthly customer service assessment, star salary, overtime salary reporting and other work.
Second, improve service and implement standardized operation of windows.
Pay attention to the window management order and environmental sanitation, and rectify the problems existing in the outlets in time. In 20xx, combined with star salary subsidies, daily video monitoring and spot checks, and monthly service quality management bulletins, the network environment, clothing, service specifications, gps data and other assessment contents were controlled in many aspects. In the first half of this year, the service consciousness of service personnel was weak, which led to the backwardness of the province. After the concerted efforts of all the staff in the second half of this year, Qi Xin treated every customer politely, kept a warm smile, patiently received customers and handled business strictly. In the service process, pay attention to details, always keep the desktop clean and orderly, and always remember the business operation rules of "outside first, then inside". Some of my own work would rather work overtime at night, but also deal with the front desk business first, so that customers can truly appreciate the sincerity of thoughtful service day after day and change their previous work attitude. Although it didn't achieve impressive results, it scored 98.84 in the unannounced inspection of on-site service quality in the fourth quarter of the Head Office, ranking second in the province.
Third, strengthen the function and finish the work on time and with good quality.
20xx years, assist leaders to actively organize and implement a series of customer service activities carried out by provincial companies. 3. During the period of15, the theme activity of "My insurance is my master" was launched throughout the city. The leaders of the general manager's office made unannounced visits to the service quality of Huangyan and Luqiao to understand the shortcomings of the city's customer service quality. Luqiao Company and Luqiao Pengjie Town Industrial and Commercial Office jointly launched a publicity campaign with the theme of "I am the master of new consumption". 6. During the period of16, the whole city systematically organized and carried out a series of activities with the theme of "Hand in Hand with China Life Health and Enjoy 365 Property Insurance". At the same level, we launched the Walking Customer Festival and invited more than 70 customers to participate in the walking activities.
Actively responding to the call of "serving as a maker", the front-line personnel in the whole city achieved the maker premium of 26,665,438 yuan +0.3 million yuan in 20xx, with an achievement rate of 1.02.36%, exceeding the 2.6 million premium task assigned by the branch.
Fourth, earnestly perform their duties and accomplish their goals and tasks.
Love and respect for one's post means keeping enthusiasm for one's work, treating the work with a loving attitude, being loyal and conscientious in work spirit and work style. Thank you for your trust in me, and let me stir up the beam of the company's customer service work. At the beginning of taking office, I really felt the great responsibility and the difficulty of carrying out my work. In an increasingly competitive society, we must have the spirit of "doing what we do and loving what we do" in order to succeed. When there are many complicated affairs, I insist on drawing a line between my office and my home at two o'clock every day. I often forget to eat and rest because I am dealing with affairs, and sometimes I even take a nap at my desk. Everything is easy to make Pepsi, and everything is easy to do for a lifetime. Because the quality of customer service work is directly related to the company's operation and image, the importance of work determines that customer service management needs strong care and patience, and details determine success or failure. Therefore, while I have a good working attitude, I seriously pursue everything without harming the interests of the company.
Five, there are shortcomings, find the direction of future efforts.
Looking back on the study work in the past year, although some achievements have been made, there is still a certain gap compared with the requirements of superiors and work needs: First, the 20xx customer service timeliness index is not ideal, and the control is not detailed enough; Second, leadership still needs to be strengthened. Although the responsibilities of customer service manager have been basically completed, the leadership ability is still lacking and needs to continue to work hard. In particular, there is still a lot of room for improvement in the grasp of work priorities and team building; Third, scientific management needs to be improved. At present, I am only a qualified manager, and there are still many places to be improved from the scientific management goals. There is no innovation in customer service, and there is no highlight in customer service activities. Customer service supervisor is a comprehensive position, whose work is not only routine and step by step, but also requires management innovation and smooth communication. I still need to keep working hard in these areas.
In the future work, I will learn from each other's strong points, suit the remedy to the case, continuously improve the work level and efficiency, continuously promote the improvement of service ability and customer satisfaction, and provide strong service support for the company's development: first, establish a consultation sheet management system, and formulate effective management measures in combination with the "Customer Complaint Handling Assessment Plan" recently issued by the provincial company; The second is to use the morning meeting system and inspection system of the city's outlets to carry out daily inspections and form a normalized on-site management and on-site supervision model; The third is to strictly implement the "customer service assessment system", implement a strict service quality inspection and assessment system, and improve the service quality supervision system by means of video surveillance and on-site inspection. The fourth is to establish and improve the reward and punishment incentive mechanism to improve the enthusiasm of window service personnel.
The new journey needs our joint efforts, and the new goals give us a new mission. I believe that with the correct leadership and support of the company's leaders and the active cooperation of my colleagues, the company's work will make greater progress. I will try my best to push the customer service work to a new level and create a new height with a brand-new attitude, ideas and measures.
Debriefing Report and Integrity Report 2022 2
I. Political thoughts
As the old saying goes, "Virtue is the source of water, and it is the wave of water". To be a good deputy mayor of a town, you must have correct political thoughts. Over the past year, I have earnestly studied Party spirit, armed my mind with the Party's theory, enhanced my political quality, kept my thoughts in line with my work, strengthened my ideals and beliefs, established a correct world outlook, outlook on life and values, and set up the idea of doing a good job wholeheartedly and making selfless contributions. At work, I have a hard-working professionalism and a pragmatic work style. Be able to closely contact the actual situation of the post and better complete various tasks.
Second, the business ability
It is never too old to learn, especially in today's rapid development era, learning is more important. If a person doesn't study, he can't keep up with the pace of the times and will be eliminated by the times. In addition to studying the theoretical knowledge of the party and the principles and policies of the country, I focus on learning the professional knowledge related to my post and applying it to practical work to lay a solid foundation for my work. Through study, I am familiar with and mastered the principles and policies, laws and regulations and management skills of the party and the state, and can implement them in combination with reality. I have strong working ability, can complete complicated and tedious tasks, and get good results.
Third, work attitude.
Diligence and dedication are the minimum requirements for staff. I can treat all tasks with the right attitude and love my work. I always adhere to the principle of "Excellence and meticulousness". Have a strong sense of professionalism, responsibility, forge ahead and focus on work; Every little thing will be done as a big thing; Finish the work on the same day without delay; Regardless of fame and fortune. The reception is polite and peaceful.
Fourth, performance.
As the deputy mayor, I am in charge of civil affairs and scientific and technological work. Focusing on the theme of serving local economic development and serving the grassroots, with a solid and serious work style and innovative work attitude, always keep in mind your responsibilities, find your own position, and do not overstep your authority, offside, procrastinate, unambiguous, hand in contradictions, suppress, and shirk your responsibilities. Respect for leaders and unity with colleagues have won everyone's trust and affirmation. This year, the following work was carried out around the activities of the town:
Do a good job in benefiting the people and constantly create a new situation in work. Adhere to people's livelihood priority, people's livelihood priority, people's livelihood priority, vigorously implement people's livelihood projects, continuously optimize public services, continuously strengthen social security, and strive to improve people's quality of life. ......
Debriefing Report and Integrity Report 2022 3
Through training, I feel that the ticket office is playing an increasingly important role in the operation of the whole theater, and the work of the ticket office is also very complicated and there are many things. I divide the work of the ticket office into two parts. Internally, I mainly cooperate with the operation department, ticketing and computer room through scheduling. Externally, I mainly explore the market through group tickets, members and advertisements, and control the operation of the whole cinema.
Internal strength is very important. If the scheduling is done well, it will lead the whole theater to run reasonably and smoothly. The audience can buy movie tickets at the first time, the tickets will be issued smoothly when selling movie tickets, and the management and control of the whole theater will be very easy. Scheduling is a comprehensive job, which requires the scheduling staff to have strong control over the following factors: the film is aimed at the audience, the opening and closing time of each hall, the control of prime time every day, the viewing habits of local consumers, and the control of inter-film time.
Film arrangement should also be combined with the actual operation of the cinema, with reference to the box office sales of the day before yesterday and the attendance rate of each hall and film. If you want to be familiar with scheduling, you really need to study hard and spend time running in. Believe that you have this ability.
What I am most worried about now is the development of market business. The sales of group tickets account for a large proportion of the whole cinema box office, which should account for about 60%. Therefore, the focus of the ticket office should be the development of the group ticket market. The sales target customer base of group tickets is mainly divided into two parts. On the one hand, it is channel sales with agency function, such as shopping malls and supermarkets. These enterprises have their own demand for movie tickets, their own consumer groups, their own ability to digest movie tickets, and their own good consumption channels. On the other hand, those who directly sell customers, such as large and medium-sized enterprises around cinemas (Alibaba, Suer, Beinmei, etc. ), relevant government departments (postal services, industry and commerce, taxation, procuratorial organs, courts, etc. ), as well as the financial system (banking, insurance, securities, etc. Such enterprises and institutions have their own trade unions, with good employee welfare, good economic benefits and spending power.
Members are also the main force in film development. By developing members, you can promote the cinema well and form a stable box office. The management and maintenance of members is also one of the important tasks of the ticket office. At the same time, we should also pay attention to the utilization rate of membership cards, and recharge them after use. It is necessary to do relevant activities for members, mobilize their enthusiasm and expand their rights and interests. Let members introduce members and members recommend members to form a virtuous circle.
Debriefing and Honesty Report 2022 4
"With copper as a mirror, you can be well dressed; Take people as a mirror, you can know the gains and losses; Taking history as a mirror, you can know the rise and fall. " Looking back on the past work is conducive to summing up experience, finding shortcomings, and clarifying the next direction of efforts. Over the past year, under the correct leadership of the superior leaders and with the careful support of all the cadres and workers in our mine, I have achieved the following: studying political theory hard, actively performing my duties, being a good supporter in unity and cooperation, being honest and self-disciplined, doing things cleanly, playing a role wholeheartedly, and seeking truth from facts to find out the shortcomings. Now, around the "six basics", I report my study and work in the past year as follows for your reference.
First, adhere to faith-based learning.
Birds flap their wings before flying high, and people learn before making progress. Learning increases talents, knowledge changes fate, diligence leads to success, and ability makes a career. As a mechanical and electrical mine manager, I know that in the face of the new situation and new tasks, only by unremitting study can I constantly enrich myself, adapt to the new situation, strengthen my body and live up to my mission. Through self-study and continuous intake of nutrition, the level of political theory has been improved, the quality of political theory has been improved, and the ideological and theoretical foundation has been laid for doing a good job.
Second, based on their own work to build harmony
"Since ancient times, those who do not seek the whole have not sought one thing, and those who do not seek the overall situation have not sought a domain." I always firmly establish the overall situation consciousness, service consciousness and responsibility consciousness, adhere to the principle of "Excellence and meticulousness", always maintain a modest and prudent mental state, have a strong sense of professionalism, responsibility, forge ahead and concentrate on my work; Every little thing will be done as a big thing; Finish the work on the same day without delay; Regardless of fame and fortune.
Third, win the trust with virtue.
I win the trust and support of employees with integrity and self-discipline, and establish a corporate image with deepening quality service. Vigorously strengthen the construction of party style and clean government. Handle affairs impartially in major and minor matters, and be honest and honest in major and minor matters. Insist on treating both the symptoms and root causes, pay attention to preventing and controlling corruption from the source, build a system for preventing duty crimes, and strive to build a team of honest officials. Good health, integrity, don't talk about yourself. In accordance with the requirements of the responsibility system for clean government, adhere to honesty and self-discipline, take the lead in setting an example, strictly implement the provisions of the party committees at higher levels on the construction of a clean government, firmly establish a sense of honesty and diligence, always be strict with yourself, and always be "self-respecting, self-reflective, self-vigilant and self-motivated". In life and work, we must be thrifty, not ostentation and extravagance, not waste. Carry out the "three constructions" activities in the whole mine, build a psychological defense line for party member cadres to resist corruption and change, build a psychological defense line for duty personnel to prevent illegal crimes in action, and build a psychological defense line for powerful workers to consciously prevent violations of discipline and law. ......
Report on work and integrity, 2022, 5.
I am the current village director. Since I became the village director, under the leadership of the town party committee and government, I have led the whole village, strengthened the collective economy, changed the village appearance, improved the quality of life, and made the village economy develop rapidly. Now briefly summarized as follows:
First, as the director of the village Committee, I am mainly responsible for the daily affairs of the administrative village. I can actively cooperate with the village party branch to carry out village affairs, obey the goal of serving the collective work of the team, and unite and lead the village Committee members to manage village affairs under the leadership of the party branch. Normally, I never accept or ask my clients for money or goods, or accept gifts in the process of village affairs. During the demolition of Lijia Natural Village this year, based on the principles of fairness, openness and transparency, the relocated households were patiently mobilized and the resettlement work was completed by drawing lots, which was unanimously affirmed by the villagers.
The second is to strictly implement the "two openness and one supervision" system. We always take the protection of villagers' interests as the goal, and announce the financial and government affairs to the villagers on time in accordance with the system of financial openness and government affairs openness, and accept the supervision of the masses in party member. The secretary and I are not in charge of the major events in the village. They are all decided by the villagers' congress. For example, our village has provided old-age security for landless farmers this year, and this matter was discussed and voted at the villagers' congress. With the unanimous consent of the villagers' representatives, it invested more than 2 million yuan to provide old-age security for villagers over 60 years old and women over 55 years old according to 300 yuan/month, which effectively safeguarded the interests of farmers and social stability.
Third, pay attention to honesty and self-discipline at ordinary times and manage all the customs. In the process of village affairs, we never find excuses to eat and drink, squander and waste the village economy, not to reimburse hospitality and taxi fees in the village, and not to misappropriate public funds for private storage, funding and personal business activities. Always adhere to the principle of virtue for the people and diligence for the people, take the lead in honesty and self-discipline, especially in the current economic-oriented situation, correctly handle the interests of the state, the collective and the individual, and suffer first before enjoying.
Fourth, pay attention to the vulnerable groups and truly implement the poverty alleviation work. Every member of our village team paired up to help a needy family, visited them during the festival, asked for help and sent some gifts, so that they could really feel the warmth of the party and the government and create a good social atmosphere in which one person is in trouble and everyone helps. After careful investigation, the poor families and qualified disabled people who meet the minimum living standard will be reported to the town social undertakings office to win the government's policy support and protect their legitimate rights and interests.
That's my brief report. As a leading cadre of the Party, I always firmly believe that we should take Comrade Zheng Peimin as an example, keep more "clean accounts", consciously practice the requirements of "Theory of Three Represents", start from ourselves, start from bit by bit, and hand in a satisfactory answer to the people.