In the usual study, work and life, it is inevitable that some accidents will happen suddenly. In order to prevent things from getting worse, it is often necessary to make emergency plans in advance. What problems should be paid attention to in compiling emergency plan? The following is the template of hotel emergency plan compiled by me for reference only. Let's have a look.
Hotel Emergency Plan 1 In order to do a good job in emergency rescue and disposal after sudden power failure of the hotel, ensure that the hotel can effectively organize relevant departments to carry out emergency rescue in case of sudden power failure, and minimize unnecessary losses and consequences, the emergency plan for sudden power failure of the hotel is formulated in accordance with the relevant regulations of the higher authorities and the actual situation of the hotel. After the sudden power failure, the work division of relevant departments is as follows.
The work of the Ministry of Security:
1. Once the hotel suddenly loses power, the employees at the highest level in the store will immediately organize employees at all positions to take corresponding emergency measures, and call all the security guards on duty to divide the work, assign security guards to control the entrance and exit of the hotel, check out the articles and personnel going out, and strictly control them to prevent the outflow of property.
2, quickly send security guards to check the elevator along each floor, using propaganda, flapping to check whether there are trapped people in the elevator, if there are trapped people, immediately notify the engineering department and actively assist in taking rescue measures.
3. Send security guards to patrol all floors continuously, especially to strengthen the safety patrol inspection of key parts, places and areas, mainly to check the door locks of floor doors, emergency lighting of floors and the activities of floor personnel. To prevent people from using power outages to commit crimes and fish in troubled waters.
4, notify the relevant departments to do a good job in the protection of important facilities and equipment after power failure, to prevent damage.
5, do a good job of emergency and handling all kinds of emergencies after power failure.
6, actively supervise and assist the engineering department to find the cause of the power outage, and restore power supply as soon as possible.
Housekeeping work:
1. If the hotel suddenly loses power, the employees at the highest level in the store will immediately organize employees at all positions to take corresponding emergency measures. Floor staff should carefully check the rooms and writing rooms on each floor to prevent people from lighting candles or throwing cigarette butts to cause fire accidents, and at the same time do a good job of reminding guests and patiently explaining.
2. When the power outage lasts for a long time, the waiter should advise the guests not to panic and try to meet the needs of the guests. When guests ask to leave the store, they should be well guided. In case of emergency, evacuation should also be done to guide guests to evacuate from the escalator to the outside of the store.
3. The front desk should immediately save and back up the historical data of the guests, and inform the assistant manager of the lobby to stick to his post, handle relevant complaints and coordinate to solve related problems caused by power failure.
The bellman should take good care of the guests' valuables and try to control foreigners to enter the hotel after the power failure.
5, the service center should do a good job of customer information transmission and all kinds of consultation, and try our best to do a good job of customer service after power failure.
Food and beverage department work:
1. Once the hotel suddenly loses power, the employees at the highest level in the store will immediately organize employees at all positions to take corresponding emergency measures. The catering staff should carefully check all business premises and consumption rooms to prevent people from lighting candles or throwing cigarette butts, and do a good job of prompting and patiently explain to the guests.
2. When the power outage lasts for a long time, the waiter should advise the guests not to panic and try to meet the needs of the guests. When guests ask to leave the store, they should be well guided. In case of emergency, evacuation should also be done to guide guests to evacuate from the escalator to the outside of the store.
3. When there are many consumers, the waiter should pay more attention to the entourage, observe the trends of consumers and their surroundings, give tips and care to the guests' belongings, and properly keep the items stored by the guests.
4. The kitchen staff should carefully check the stoves, pipes, high-power electrical appliances and other important equipment, turn off the power supply, electrical appliances, oil valves and various switches, and take corresponding preventive measures.
Work of engineering department:
1. If the hotel suddenly loses power, the employees at the highest level of the department in the store will immediately organize employees at all positions to take corresponding emergency measures. First, find out the cause of the power outage at the first time.
2. If the power supply bureau system is out of power, immediately call all the personnel on duty, and go to the lobby, power distribution room, exchange station, restaurant and floor to check the emergency lighting facilities in pairs, and turn the corresponding electrical equipment switch to the off position.
3. Elevator rescuers quickly open the door of the nearby elevator car hall and call loudly to confirm whether there are any guests trapped in the elevator and the location of the elevator. If it is not in the flat position, quickly rush to the elevator machine room of 14/F, immediately turn off the power switch after opening the door, remove the protective cover of the traction machine, gently press the mechanical brake with special tools, and when the elevator car slowly slides to the flat position, open the car hall with the special mechanical maintenance key for the elevator.
4, exchange station lithium bromide unit, plate exchanger and volumetric exchanger once power failure, immediately turn off the steam, so as not to damage the equipment.
5. When the power distribution room can't supply power normally due to water inflow, fire and other reasons, in case of emergency, the power supply of domestic pumps, fire pumps, spray pumps, elevators, monitoring rooms and so on can be ensured by switching to the state of fire standby power supply, so as to ensure the operation of important equipment.
6. If the electrical components of the branch circuit in the distribution room fail, you can immediately disconnect the branch circuit and put up warning signs to ensure the normal power supply of other circuits, and then try to solve it.
7, during the power outage, it is forbidden to use open flame operation, isolation belt should be set around flammable items, and strengthen inspection.
8. During the power outage, the employees on duty in the engineering department should obey the unified command of the manager and report the latest developments in their respective regions in time.
The work of the finance department:
If the hotel suddenly loses power, the employees at the highest level of the department in the store will immediately organize employees at all positions to take corresponding emergency measures. The finance department office should store cash, checks and seals, and the front desk and cashier point should also manage cash immediately and save and back up customer historical data.
Work of Marketing Department, Human Resources Department, Purchasing Department and General Manager's Office:
In case of sudden power failure in the hotel, the highest-level personnel in the department in the store will immediately organize personnel in all positions to take corresponding emergency measures, and office personnel should stick to their posts and do a good job in the management and custody of various agreements, personnel files and other important materials.
Special emphasis is placed on:
After a sudden power outage, all departments should coordinate with each other, cooperate closely, complete their work according to the contents of the plan, and strive to control and reduce the losses caused by the power outage to a minimum.
Hotel Emergency Plan 2 i. Emergency Response Team:
In case of emergency, the chief attendant should be responsible for handling it before the members of the handling team arrive.
Team leader: general manager
Deputy Team Leader: Executive General Manager, Deputy General Manager and Safety Team Leader.
Members: Housekeeping Manager, Office Director, Finance Manager and Engineering Manager.
Second, the emergency measures to deal with all kinds of emergencies:
1, emergency measures for robbery cases:
(1) When a hotel robbery happens, if the robber is armed, the on-site staff should avoid confrontation with the robber, keep calm, and observe the gangster's face, body shape, clothes, hairstyle, accent and other characteristics. If the robbers are unarmed and have enough manpower to subdue the robbers, they must wait for an appropriate opportunity to catch the robbers and hand them over to the police, but don't act rashly to avoid unnecessary casualties. If the staff of the monitoring center finds a hotel robbery, they should immediately notify the department manager or foreman and report to 1 10 as instructed.
(2) If the robbers fled the scene by car, they should write down their license plate number, color, model or brand, and record the number of people. At the same time, you can follow it by taxi or other means of transportation, and report the position and orientation to 1 10 with communication tools, so that the police can organize forces to set up checkpoints to intercept it. Pay attention to concealment during tracking to ensure your own safety.
(3) Protect the weapons and tools left by the robbers, and don't touch them with your hands. Draw a warning zone and don't let irrelevant personnel enter the scene.
(4) If it is impossible to leave the evidence left by the robbers in crowded places such as traffic arteries and public places, it should be packed in plastic bags and handed over to the police.
(5) Interview witnesses, collect information about robbery and provide it to public security organs. At the same time, the relevant personnel shall not leave before the public security personnel inspect the site or complete the treatment.
(6) The personnel present shall not disclose any information to the media or irrelevant personnel, and shall not take photos.
(7) If there are any injured persons, they should be sent to the hospital for treatment immediately and report to the public security organ.
2. Emergency measures for hostage-taking cases:
(1) When a hostage kidnapping case occurs in a hotel room, the floor service personnel should immediately report to the department manager, the foreman and the security department.
(2) After receiving the report, the emergency team can set up a headquarters on the incident floor and call the police at the first time.
(3) Before the arrival of the police, it is strictly forbidden to disclose the scene situation to irrelevant personnel, so as not to cause panic among guests and onlookers, and lead robbers to take risks and endanger the safety of hostages.
(4) Try to meet some reasonable requirements of the robbers, such as sending water and vegetables to stabilize the robbers' mood.
(5) Security guards and engineers are on standby nearby to coordinate with the actions of public security personnel and draw a warning range. At the same time, evacuate the guests in the room where the robbers are located to prevent the robbers from carrying explosive dangerous goods.
(6) Collect and sort out the monitoring videos and engineering drawings of guest room registration in time and provide them to the police.
3. Emergency measures in case of combat:
(1) When there is a quarrel in the hotel, you should immediately stop dissuasion and disperse the onlookers.
(2) If both parties don't listen to stop, and the situation continues to develop and the scene is difficult to control, they should report to the public security organ in time and notify the relevant personnel of the hotel. Security personnel should arrive at the scene quickly to prevent damage to hotel items.
(3) If the hotel articles are damaged, the hitter should be stopped and demanded compensation. If there are injured people, the traffic police will give first aid and then deal with them. The scene must be kept intact for the police to investigate and help the police identify the troublemaker.
(4) If the fighter escapes by car, he should write down the characteristics such as license plate number, color, vehicle type and number of people.
(5) Assist the police to investigate the scene of the fight and collect all kinds of fighting tools.
4, food poisoning emergency measures:
(1) If anyone is found to be poisoned in the hotel, the following measures should be taken in addition to calling the police immediately, whether by mistake or on purpose:
A call the emergency center "120" for help. If the medical staff can't arrive in time, the poisoned person will be in danger. The poisoned person should be sent to a nearby hospital for emergency treatment, and the unit or relatives and friends of the poisoned person should be informed.
B, protect the scene of the poisoned person, don't let anyone contact with toxic or suspected toxic items (such as drugs, containers, drinks and food, vomit, etc.). ).
C. arrange parking spaces for police cars and ambulances when they arrive and leave.
D. Register the personal belongings of the poisoned person and give them to the police.
E, prevent others from watching.
F relevant information (including arrival and departure times of police cars and ambulances, names of police officers and other information) shall be registered and put on record.
J, found poisoners or suspicious personnel, immediately stranded, pay the traffic police.
5. Emergency measures in case of explosives (threatening telephone calls):
(1) Handling measures when receiving a bomb threat call:
A. Anyone who receives a bomb threat call should listen to every word, noise and background sound of the caller to guess the caller's position.
B. Pretend that you can't hear the phone clearly and delay the busy time of the caller in order to get as much information as possible and make detailed records.
If the caller agrees, you can transfer the call to the general manager or switchboard. At the same time, inform the security guard to take prompt action.
D. If you hang up after the call, please inform the chief attendant or relevant personnel immediately so as to take further actions and countermeasures. If you have recording equipment, you should record the call in time.
(2) Handling measures after receiving the call:
A, keep the contents of the telephone absolutely confidential, and immediately notify the general manager and the chief attendant.
B, the general manager and shift supervisor should report to the public security organ in time after receiving the alarm, and convene an emergency team for consultation.
C the emergency team should evaluate the incident and decide whether it is necessary to organize personnel to search for bombs.
D, inform the police, in order to avoid crowd gathering, prevent the perpetrators from spreading discontent in public places and creating panic, it is necessary to quickly send plainclothes security guards to public places for alert, and at the same time send uniformed' security guards' for peripheral alert.
E. When the police arrive at the scene and conduct a search, the security department shall notify the managers of relevant departments to cooperate with the police.
(3) the method of searching for bombs:
In principle, employees are not allowed to participate in bomb search, but if employees voluntarily determine the risk factor, they can use relevant tools to search according to relevant procedures.
First, the emergency team or safety manager is responsible for guiding the appropriate search action.
B. Without confirmation, the search personnel shall not touch or interfere with any package, box or other object that may contain explosive devices.
C, if found, should promptly report to the emergency team or safety manager. After receiving the report, the security manager must notify the police and send security personnel to isolate the area where the bomb or suspicious items are located.
D. When the police arrive at the scene to detect and dismantle suspicious items, they should evacuate irrelevant personnel nearby, and notify the managers of relevant departments to cooperate with the police to ensure the safety of people's lives and property.
(4) Cooperate with relevant departments for incident handling.
First, the emergency team should pay close attention to the development of the situation and seriously answer the questions of the guests.
B properly handle the panic of the guests about the bomb threat.
C, cooperate with the public security organs to carry out relevant investigations, and keep close contact with relevant personnel.
D. If the guest requests to speak to an authority, the operator can transfer the call to members of the emergency response team.
E. In case of any change in hotel conditions, the operator shall immediately notify all department managers of the instructions of the emergency team.
F, the security department is responsible for sending people to the entrance near the danger zone, and irrelevant personnel are strictly forbidden to enter.
D, prevent the perpetrators from spreading discontent in public places and creating panic.
J, such as the police arrived, alert personnel should guide them to the scene from the rear, and security personnel should remain vigilant until the end of the emergency.
H, in the event of accidents and personal injuries, the office is responsible for organizing personnel rescue and evacuation.
I. If the scene of the incident involves electrical appliances and mechanical equipment, the Engineering Department should cooperate with the police.
Hotel Emergency Plan 3 This plan is formulated in accordance with the relevant national laws and regulations, the Emergency Plan of Hotel Management Center and the actual situation of the hotel in order to better prevent the occurrence of various emergencies, handle them in time after the emergencies, further enhance the emergency handling capability, ensure the personal and property safety of hotel guests and employees, and maintain the normal business order.
First, the classification of emergencies
1. Major traffic accident
2. Major technical accidents lead to abnormal operation of power, gas, water supply, computer network and telephone switchboard system.
3. Public health events such as collective food poisoning and outbreak of infectious diseases.
4. Fire accident or explosion.
5. Major criminal, public security and economic cases.
6. Poisoning, explosion, violence and other man-made events.
7 engineering construction accidents that cause casualties or heavy losses of equipment, facilities and public property.
8. Group protests triggered by the intensification of internal contradictions.
9. Other accidents or events that have a greater impact on the normal business order of the hotel.
Two, to deal with emergencies should follow the following principles
1. unified command principle.
2. The principle of priority disposal.
3. The principle of graded responsibility and coordination.
4. This part follows the global principle.
Third, the emergency command system
1. The hotel set up an emergency response emergency headquarters. The headquarters is the decision-making body of the hotel to deal with emergencies. Its task is to organize, direct and coordinate the operation of all operating departments, logistics support departments, engineering maintenance departments and functional departments of the whole museum.
2. There is an office under the headquarters, and the director of the office is XXX, the director of the general manager's office of the hotel. The staff consists of the staff of the general office, whose main duties are to convey the orders of the headquarters, coordinate the actions of various departments, keep abreast of the progress of the incident and provide reference for the decision-making of the headquarters.
Fourth, the organization of emergency treatment
There are six groups under the hotel emergency response headquarters, and each group completes the common task according to the unified command of the headquarters.
1. Emergency rescue team: composed of security department, accident department and engineering maintenance department, coordinating the participation of relevant departments. The team leader is the general manager XXX, and the deputy team leader is the minister of security XXX and the minister of engineering maintenance XXX. Their task is to rescue the scene of the incident, control the order of the scene of the incident, maintain the order around the scene of the incident, be responsible for the vigilance of the scene of the incident, and protect key parts and important materials.
2. Support group: headed by XXX, deputy general manager of the hotel, manager of purchasing and supply department XXX, manager of automobile company XXX and manager of communication department XX. The team members are respectively attended by business personnel from three departments, whose task is to be responsible for the communication of emergency command and the support of transportation vehicles and other emergency materials.
3. Publicity report group: XXX, director of the Party Office of the hotel, is the group leader, XXX, deputy director of the Party Office, is the deputy group leader, and the staff of the Party Office are the team members. Its task is to report accidents and emergency handling in a unified way, and do a good job in propaganda and mass mobilization.
4. Aftercare team: XXX, deputy general manager of the hotel, as the team leader, XXX, manager of life department, XXX, director of administration department and XXX, manager of finance department as the deputy team leader. Their task is to deal with the aftermath of accident victims and property losses.
5. Accident investigation team: headed by general manager XXX of the hotel, with deputy heads XXX, director of personnel department and XXX, director of security department, whose task is to investigate, analyze and identify the cause of the accident, and submit accident investigation reports to the hotel management center, State Taxation Administration of The People's Republic of China and other superior units.
V. Submission of emergency information
1. After an emergency occurs, the personnel on duty or on-site staff at the scene of the incident should immediately report to the duty manager of the security department and the incident department.
2. After receiving the report, the security department shall immediately notify the personnel on duty in the general office, the director of the security department and the patrol guards.
3. After receiving the report, the personnel on duty immediately notify the manager on duty and the telephone switchboard room.
4. The general computer room informs the hotel leaders and department managers to the site.
5. The director of the comprehensive office quickly reports the basic situation of emergencies to the hotel management center and other superior departments.
6. After the members of the headquarters arrived at the scene, the then Supreme Command decided to start the emergency plan, and various professional groups quickly put in place to carry out their work.
7. If the report is concealed, lied or delayed after an emergency, the hotel will find out the responsibility and seriously investigate the responsibility of the responsible person.
Six, the protection of emergency response plan
1. All kinds of emergency support for emergencies should be based on the principle of emergency and special affairs, and priority should be given to ensuring all funds and materials needed to deal with emergencies.
2. According to the specific circumstances of emergencies, the Human Resources Department actively coordinates various departments, rationally deploys personnel, gives priority to meeting the first-line emergency needs, and appropriately reserves some mobile personnel.
3. The human resources department should take emergency response as an important part of human resources training and assessment, and include it in the job description as one of the job responsibilities, and the responsibility lies with people.
4. The drill of emergency plan is organized by the hotel safety production committee, with the cooperation of the general manager's office, human resources department and security department. Organize simulation drills regularly every year, and also conduct drills when undertaking major reception tasks.
;