Gold coin merchants can cancel orders, but they should explain the reasons for canceling orders.
For goods that have not been picked up and meet the return rules, members can cancel the order on the mall platform. Automatically generate a bill to be refunded after the order is cancelled.
Return process
1. Fill in the after-sales service form or call the customer service in the mall to apply: members can apply for returning goods online within 7 days after signing (the time after signing refers to the time from when members sign to when they initiate an application in the system or call the customer service to apply). The customer service of the mall will review the return application submitted by members and inform the results of the review. If it passes, the mall will automatically send and send back information for members.
2, express goods
1) Send back all package contents, commodities, boxes, certificates or instructions (if any), shopping lists, gifts (if any) and invoices; If the contents of the return package are missing, the mall has the right to refuse the return application;
2) Members choose their own courier company, and it is recommended to insure the return amount, and all courier expenses shall be borne by the members themselves;
3) If it is lost, the member shall bear the corresponding consequences;
4) The mall does not support cash on delivery. If there is any payment, it will be rejected and returned in the original way, and the expenses and all consequences and losses will be borne by the members themselves;
5) Members shall properly keep the courier documents for future tracking and inquiry;
6) If there is an abnormal order, please call the customer service in the mall to confirm it before mailing the relevant goods.
3, backfill express information:
1) Members backfill the courier number into the after-sales service list of the mall;
2) If the courier information is not backfilled or filled in incorrectly, the mall will not be able to carry out subsequent operations;
4. Shopping mall inspection:
1) The mall will verify the authenticity of the goods or whether they are original goods, and the authenticity of commemorative coins will be identified according to the return identification instructions of China Gold Coin Online Mall;
2) The authenticity identification of non-commemorative coins is carried out with reference to the authenticity identification of commemorative coins. If it is a fake, the mall has the right to confiscate it;
3) The mall verifies whether it is genuine or not through information such as commodity codes and pictures. If it is not the original product, the mall will return it in the original way, and all the expenses will be borne by the members themselves.
5. Refund: Within 7 days after receiving the above-mentioned return and passing the inspection, the shopping mall will refund the corresponding amount of the return in the original way. Due to bank settlement and other reasons, the above-mentioned funds may be delayed to reach the member's account, but this delay should not be regarded as the fault of the mall, and the mall will not bear any responsibility for it.