In proportion to the population, unless you bet on a small probability event:
Insiders of the other party should appear in Baidu and know,
I still want to see your problem, and I am willing to make it public. How many chances do you have?
Regarding the handling, according to the suggestion of a netizen, call the other person's personnel.
They know best and are willing to explain.
This is their job, they have the responsibility to explain, and they are the most accurate.
Other people's statements are not credible, and employees may not be completely clear.