Leo Billiards Club invested 600,000 yuan, supporting facilities invested 240,000 yuan (16 nine tables and two snooker tables), decoration cost was 200,000 yuan, other expenses were 80,000 yuan, and reserve cost was 80,000 yuan.
The business philosophy of Yueyang Leo Billiards Club is to give priority to nine tables, supplemented by snooker tables, and abandon the domestic sixteen-color tables.
Don't most fans like to play snooker and China Sixteen Channel at this stage? Why did Leo Billiards Club choose such a business philosophy:
1. Snooker requires a lot of fans and must have a certain billiards foundation. It is difficult for the elderly and female fans to participate, and it is difficult to organize the competition, which is not as interesting as September.
2. Sixteen-color channel is a combination of snooker channel and American Black Channel 8, which is not found in other countries in the world. The accuracy of hitting the ball is lower than that of snooker table, and the change of cue ball control is not as good as that of nine tables. All the World Black Eight Events use the American Black Eight Watch.
3. The nine-table pocket is big, it is easy to score goals, and it is more interesting to control the cue ball. Suitable for a wide range of people, old people, children and women can participate. The organization of the competition is simple, and it can hold both nine-ball games and black-eight games. The women's market is a very important part of the future billiards market.
Management policy of Yueyang Leo Billiards Club;
Hold member competitions for a long time, interspersed with other activities, so that every member can experience the fun of billiards competitions.
Selling point: use the competition to promote communication among members, thus forming a good stadium atmosphere.
Precautions:
1. Standardize the competition to ensure the fairness, interest and authority of the competition.
2. The arrangement of the competition process should be reasonable to ensure that every contestant clearly understands the rules of the competition.
3. To ensure the professionalism of club employees, it is necessary to train employees regularly for a long time.
4. Always keep the site clean.
Considering the management policy of the club, when designing the venue layout, a link that ordinary clubs don't have is added:
At the entrance of the club, a special competition area surrounded by guardrail was added, and seats were placed around the guardrail.
The significance of this design:
1. During the competition, the audience can enjoy the wonderful process of the competition without affecting the players.
2. When there is no competition, arrange higher-level customers to compete on the competition platform, so that lower-level customers can watch and learn well. At the same time, it can also attract the interest of some customers who have just come to the club.
When the club is full, the manager can arrange the customers waiting for the table to rest here, so as to watch the wonderful game and kill the time waiting for the table.
Competition types include membership, student league and municipal open competition.
Competition time: member championship 1-2 times/month, student league 1-2 times/year, municipal open 1-2 times/year.
City-level open competition can sell naming rights, attract sponsors such as golf equipment, drinks and communications, expand the scale of the event and bonuses, thus increasing the brand effect of the club.
Other activities:
Weekend activities:
Hold a fun billiards challenge with a table at 22: 00 on Saturday night. I'll pay for you to play.
Activity 1: Play billiards bingo between golfers and customers, and the winning customers can play it for free. Five at most, stop automatically when full. The game adopts the rule of winning or losing a game, and the game is played according to bingo. If the opponent fouls, he can get a free kick.
Activity 2: Women's Billiards Challenge. In the end, the top three female customers will play for free that night. Customers can register again and again, and there is no charge for the first competition. If they continue to register, they need to pay the 5 yuan registration fee.
Activity 3: Technical passing challenge. The ball room is provided with five or more balls. Customers need to hit the table tennis ball into the bag with one shot as required, and then they can be exempted from playing that night. The technical difficulty is adjusted according to the situation.
New year's activities:
Activity 1: From the first day of the Lunar New Year to the third day, you will be given a red envelope when you play ball. At this time, customers who come to the club for consumption can participate in the red envelope lottery in the golf room. They will get a 1.8 yuan red envelope or a New Year greeting card, a second prize of 100 yuan red envelope 168 yuan, and a third prize: a beautiful club or bag or a red envelope of 5 18 yuan.
Valentine's day:
Activity 1: Every year on February 14 of the Gregorian calendar, on the seventh day of the seventh lunar month, a lovers' match will be held. The top three winners receive exquisite prizes, couple rings, couple watches, couple costumes and so on provided by the club. Make specific adjustments.
Membership system:
Four major benefits enjoyed by members:
1. Members recycle consumption. Through the accumulation of consumption amount, the membership card is upgraded from a 20% discount card for ordinary members to a 30% discount card for silver members and then to a 60% discount card for gold members.
Ordinary membership card 20% discount card consumption to 2500 yuan, upgraded to silver card membership card 30% discount card, presented exquisite imported clubs.
The silver card membership card will be upgraded from 30% discount to 3000 yuan, and the gold card membership card will be 60% discount, and a beautiful ball bag will be given at the same time.
(This amount does not include the consumption amount of drinks, cigarettes and betel nuts. )
2. Our club will inform members of their birthdays, and they can enjoy 2 hours of free play on their birthdays. And express birthday wishes to members through radio.
3. Members sign up for the Membership Tournament free of charge, and pay the Taiwan fee when the competition is eliminated. (Student Union will be held with student ID card)
4. Hold some simple billiards training regularly, and the club will inform its members by SMS. Gold card members can enjoy three hours of single-person teaching every month.
Establish a complete membership file, and the club manager keeps in touch with the members to express customers' concern for the club in time. When the club holds various competitions, it is necessary to inform its members by phone or SMS.
The club will have a contact number, and members can consult related matters. Clubs should also help members introduce themselves to each other so that members can learn skills.
Club business hours:
From Monday to Sunday.
A.m. 10:30- p.m. 14: 00 10 yuan/hour (customers don't participate in the preferential activities at this time, so they can book the ball by themselves).
Afternoon14: 00-0 1: 00 30 yuan/hour.
Holiday prices remain unchanged.
Work schedule:
Bar staff 10: 30 am-0 1: 00 am
Attendant 65438+ 00: 30 am-265438+0: 00 pm
Attendant 65438+ 02: 30 noon-22: 30 pm
C Attendant 65438+ 04: 00 pm-065438+0: 00 am
Attendant 65438+ 4 pm to 0 am
Manager 65438+ 04: 00 pm-065438+0: 00 am
Rest schedule:
Two bartenders, taking a break.
One manager, one A, one B, one C and one D. The rest time is from Monday to Friday.
The specific weekly rest time was arranged by the manager before last Saturday.
The illness is urgent and needs to be notified to the manager in time.
Leave is deducted from the salary of the day, and 20% of the salary is deducted for holidays exceeding 3 days (except in special circumstances).
Staff management system of the club:
1. Being late for work and leaving early are not allowed.
2. It is not allowed to do anything that harms the interests of the club or the interests of customers and colleagues.
3, can not do things that violate national laws and regulations.
4. The resignation manager must apply 1 month in advance, and the waiter must apply for half a month, otherwise the salary of the month will be deducted.
Manager post responsibility system:
1. During working hours, you must wear work clothes and badges, use polite language and treat others sincerely. Customers should take the initiative to say hello when entering or leaving the club.
2. Strictly supervise the cashier work at the bar, check the handover work at the bar, supervise the accounts, and put an end to fraud. If there is any situation, it must be reported, otherwise it will be dismissed according to the seriousness of the case.
3. Check the sanitation, circuit and light box of the site after work every day. If problems are found, they should be solved in time to keep the golf room in a good environment.
4. Before coming off work, we should explain the problems left by our colleagues in shifts to ensure the smooth handover of the work. Important things must be explained clearly, and the parties concerned are responsible for any problems.
5, strictly put an end to go out during working hours, if the circumstances are serious, do dismissal.
6. Be good at communicating with customers, pay full attention to every customer, and truly be customer-oriented.
7. Maintain the interests of the club, deal with emergencies in time, and coordinate and solve problems between the club and employees or between employees.
8. Don't hide or lie with the waiter. If the circumstances are serious, they shall be dismissed.
9. In addition to the daily shift change, the manager must receive and greet customers outside the bar at other times.
10. Set an example and clarify your own work. When the club is busy, it is necessary not only to coordinate the work of the waiters, but also to arrange numbers when the waiters are busy to help the waiters locate the ball.
1 1. It is strictly forbidden to do things that harm the interests of the golf room with waiters and customers. Once found, they will be fired immediately.
Bar post responsibility system:
1, the cashier at the bar should hand over the shift on time and not leave the post without authorization.
2. Treat customers warmly and politely, enunciate clearly when collecting money, remind customers to check face to face, and say "welcome" to say goodbye to customers after delivery is correct.
3. Carefully check the authenticity of coins, and collect counterfeit money at your own expense.
The cashier should take good care of the cash. If there is an error in the cash at the cashier, it shall be borne by the cashier personally.
5. Strictly implement the membership card system, and do not help customers without cards to swipe their cards. If the circumstances are serious, they shall be dismissed.
6. Cash at the cashier can only be collected by the company's financial director, and no one else can withdraw cash for any reason. In case of the above situation, all the responsibilities shall be borne by the cashier.
7. Take good care of the items entrusted by customers.
8, carefully count the number of drinks, cigarettes and other items during the shift change, to ensure that the figures recorded in the daily report are consistent with the real thing.
9. If there is anything unusual in the bar, report it to the manager in time.
10. Turn off the signboard lights at the required time.
1 1. It is forbidden for the cashier in the bar to operate maliciously. Once investigated, he will be fired immediately.
12, you are not allowed to play with mobile phones and other items during work in the bar, and you are not allowed to plug in or connect the power supply at will.
Duty officer post responsibility system:
1. The personnel on duty are not allowed to do anything unrelated to work during work.
You are not allowed to eat anything except during meal time.
Waiters are not allowed to play with customers. When the golf room is busy, chatting together is not allowed, and offenders will be fined 50 yuan/time. Supervised by the manager. If the manager takes the lead in breaking the rules or covering up, he will be fined twice.
The waiter should be polite to the guests. When customers enter the table area, they should take the initiative to ask and take them to the corresponding table to place the ball. When customers need to buy drinks and cigarettes, they should say, "Excuse me, sir, what can I do for you?" .
5. The waiter and the manager should put an end to shielding and concealing each other.
6, the waiter should obey the manager's management, shall not leave the job without authorization. If there is an emergency, you must get the manager's permission before you leave, and you will be dismissed for absenteeism without reason.
7. Don't play with your mobile phone during office hours. If you need to answer the phone urgently, don't exceed 1 minute.
8. When the club holds activities, it should actively introduce the activities to customers.
9. Be quick-eyed, quick-handed, quick-footed and alert when going to work, and serve balls, sticks and drinks skillfully for customers.
10, colleagues should get along well, help each other and make progress together.
1 1. Always keep the golf room clean and tidy, and the environment is comfortable, and clean up the garbage left by the guests in time.
Cleaning post responsibility system:
1, the bartender is responsible for cleaning the bar area after the shift change.
2. Waiter A is responsible for cleaning clubs, tables, coffee tables, carpets, ashtrays, toilets and balls after work.
Attendant b is responsible for cleaning the toilet, carpet and ashtray after work.
Attendants C and D are responsible for collecting balls, counting clubs, cleaning carpets, coffee tables, tables and ashtrays one hour before going to work.
5. The waiters in A, B, C and D should clean the lampshade and glass on the cleaning day every week.
6, the manager is responsible for the carpet, dining table, bathroom patrol, found the problem in time to arrange the waiter to clean.
Member information registration form
Member number: member date: year month day.
Last name: gender: female and male
Date of birth: year month day.
Fixed telephone: mobile telephone:
QQ code: E-mail:
Home address:
Member number: member date: year month day.
Last name: gender: female and male
Date of birth: year month day.
Fixed telephone: mobile telephone:
QQ code: E-mail:
Home address:
Note: It concerns your rights and interests, please fill in it accurately. Thank you for your cooperation.
Member information registration form
Member number: member date: year month day.
Last name: gender: female and male
Date of birth: year month day.
Fixed telephone: mobile telephone:
QQ code: E-mail:
Home address:
Member number: member date: year month day.
Last name: gender: female and male
Date of birth: year month day.
Fixed telephone: mobile telephone:
QQ code: E-mail:
Home address:
Note: It concerns your rights and interests, please fill in it accurately. Thank you for your cooperation.