Written test and on-site simulated tour guide exam are two parts.
1, written test. Take the computer test method, and the candidates will randomly draw papers directly on the computer to answer questions. The computer examination subjects are tour guide practice, tour guide basic knowledge and tourism policies and regulations, and the examination time is ***90 minutes. The three exams are objective questions, and the questions are divided into three types: judgment, single choice and multiple choice. Candidates can switch subjects at any time during the answering process and save the answers. After the paper is submitted, you can't continue to answer questions, and it will be handed in automatically in 90 minutes. The computer test time is from June 22nd to July 15, and the time and place of the test in Tai 'an area shall be subject to the notice of Tai 'an Tourism Administration Network.
The reference materials for the national tour guide qualification examination in Shandong Province are Tour Guide Practice, Tourism Policies and Regulations, and Basic Knowledge of Tour Guides published by Shandong Science and Technology Publishing House (divided into two volumes: the national part and the Shandong part, and the two volumes are used as reference materials for an examination subject). Candidates can go to the Science and Technology Bookstore opposite the south gate of Agricultural University, No.58 Daizong Street, and the telephone number is 2 199007.
2. On-site simulated tour guide exam. It is divided into two parts: the ability to explain tourist attractions, the service level of tour guides and the ability to deal with special problems and emergencies. The ability to explain tourist attractions mainly assesses candidates' mastery of knowledge of tourist attractions and their language organization and expression ability; The service standard of tour guide and the ability to deal with and respond to special problems mainly assess candidates' ability to master and flexibly use job responsibilities, service processes and standards, as well as their ability to deal with and respond to various special problems encountered in the course of tour guide.
The on-site simulated tour guide Chinese and foreign language examination is organized and implemented by the Municipal Tourism Bureau, and will be conducted after the computer examination. (1), draw lots to explain the general situation of Tai 'an, Taishan Mountain, Temple, Dai Temple, Fante Happy World, live performance of the closing ceremony, In the Mood for Love, Confucius Temple, Baotu Spring and Penglai Pavilion, ask questions about the selected scenic spots on the spot and bring your own materials. (2) On-the-spot questioning the business norms of tour guides and the handling of unexpected problems.
Attachment: Notice on Doing Well the 20 13 National Tour Guide Qualification Examination and the Intermediate and Advanced Tour Guide Grade Examination.
County (city, district) Tourism Bureau, tourism enterprises:
According to the requirements of Lu Lvban [2013] No.58 document, the relevant matters of the 2065 438+03 annual tour guide qualification examination and the intermediate and senior tour guide grade examination are hereby notified as follows:
I. Registration conditions
(1) Tour guide qualification examination
1. China citizens who love the motherland, abide by laws and regulations, and abide by tourism professional ethics, and have reached the age of 16 (the time is calculated as of June 30, 20 13).
2. Have a high school or technical secondary school education.
3. Have the basic knowledge and language ability to meet the professional needs of tour guides.
4. Good conduct and good health.
(2) Intermediate Tour Guide Level Examination
1. Junior Chinese (Putonghua) guides and intermediate Chinese (Putonghua) guides who apply for intermediate foreign language guides must have a college degree or above in the language they apply for; Junior tour guides who apply for intermediate tour guides with the same language and junior foreign language guides who apply for intermediate Chinese (Putonghua) tour guides are not limited in academic qualifications.
2. The tour guide qualification certificate has been obtained for 3 years, or the tour guide qualification certificate has been obtained for 2 years and has a college degree or above, and the actual tour group has not been less than 90 working days within 3 years before the application.
3. There is no record of a one-time deduction of more than 4 points (including 4 points) or a cumulative deduction of 1 year 10 points in the first three years.
(3) Advanced Tour Guide Level Examination
1. Bachelor degree or above in tourism or foreign languages.
2, obtain the intermediate tour guide certificate for 3 years, and the actual tour guide is not less than 90 working days within 3 years before the declaration.
3, 3 years before the declaration, no one-time deduction of more than 4 points (including 4 points) or a total of 6 points deducted within one year.
Second, registration.
(1) Time: April 20th to June 14 17:00.
(2) Mode: Online registration. For the online registration entrance, see the link in the attachment of the notice. Candidates sign a personal commitment letter online and complete the registration according to the prompts. When registering, you must upload the recent 1 inch bareheaded photo electronic version (red background, ears, forehead uncovered; Jpg format, not less than 295×4 13 pixels, and the size not more than 100KB). This photo will be used throughout the exam. If you pass the exam, use this photo as a tour guide qualification certificate or grade certificate. After the registration information is submitted, if it needs to be revised, candidates must go through the relevant formalities at Room 402, Block C, Municipal Tourism Bureau with the original ID card.
(3) Examination: The Municipal Tourism Bureau will designate a special person to complete the photo examination as required within one working day after the candidates submit the online registration information. Candidates can check the examiner's name, contact number and examination opinions online one working day later.
(4) Payment: Candidates who pass the examination log in to the online registration system and pay the registration examination fee to the online unified collection account of the Provincial Department of Finance according to the prompts. The deadline for payment is June 18 17:00.
According to the document Lu Jia Fei Fa [20 10]2 12 issued by the Shandong Provincial Price Bureau and the Shandong Provincial Department of Finance, the charging standard for the newly reported candidates (* * * three subjects) of the national tour guide qualification examination in Shandong Province is 260 yuan/person (including the registration fee 10 yuan/person, and the examination fee is 50 yuan/person/subject. The fee for candidates who have obtained the Chinese tour guide qualification certificate to apply for foreign language tour guide qualification is 1 10 yuan/person (including registration fee 10 yuan/person, on-site examination fee 100 yuan/person); The fee for the intermediate tour guide level examination is 2 10 yuan/person (including registration fee 10 yuan/person and assessment fee 100 yuan/person/subject); The fee for the advanced tour guide level examination is 3 10 yuan/person (including registration fee 10 yuan/person and assessment fee 150 yuan/person/subject).
(5) Print the admission ticket: Candidates who have successfully paid online for the qualification examination can log in to the examination registration system to print the admission ticket before 8:00 on June 20th. Advanced and intermediate candidates who successfully pay online will log in to the exam registration system to print the admission ticket before the exam begins.
(6) Foreign Language Examination: Those who have obtained the "China Tour Guide Qualification Certificate" apply for foreign language tour guide qualification. The registration procedure is the same as that of the newly reported candidates, and they only need to take the on-site simulated tour guide examination in the reported language.
Third, the exam.
(1) Tour guide qualification examination
The national tour guide qualification examination in Shandong Province is divided into two parts: written examination and on-site simulated tour guide examination.
1, written test. Take the computer test method, and the candidates will randomly draw papers directly on the computer to answer questions. The computer examination subjects are tour guide practice, tour guide basic knowledge and tourism policies and regulations, and the examination time is ***90 minutes. The three exams are objective questions, and the questions are divided into three types: judgment, single choice and multiple choice. Candidates can switch subjects at any time during the answering process and save the answers. After the paper is submitted, you can't continue to answer questions, and it will be handed in automatically in 90 minutes. The computer test time is from June 22nd to July 15. The time and place of the test in Tai 'an area shall be subject to the notice of Tai 'an Tourism Administration Network.
The reference materials for the national tour guide qualification examination in Shandong Province are Tour Guide Practice, Tourism Policies and Regulations, and Basic Knowledge of Tour Guides published by Shandong Science and Technology Publishing House (divided into two volumes: the national part and the Shandong part, and the two volumes are used as reference materials for an examination subject). Candidates can go to the Science and Technology Bookstore opposite the south gate of Agricultural University, No.58 Daizong Street, and the telephone number is 2 199007.
2. On-site simulated tour guide exam. It is divided into two parts: the ability to explain tourist attractions, the service level of tour guides and the ability to deal with special problems and emergencies. The ability to explain tourist attractions mainly assesses candidates' mastery of knowledge of tourist attractions and their language organization and expression ability; The service standard of tour guide and the ability to deal with and respond to special problems mainly assess candidates' ability to master and flexibly use job responsibilities, service processes and standards, as well as their ability to deal with and respond to various special problems encountered in the course of tour guide.
The on-site simulated tour guide Chinese and foreign language examination is organized and implemented by the Municipal Tourism Bureau, and will be conducted after the computer examination. (1), draw lots to explain the general situation of Tai 'an, Taishan Mountain, Temple, Dai Temple, Fante Happy World, live performance of the closing ceremony, In the Mood for Love, Confucius Temple, Baotu Spring and Penglai Pavilion, ask questions about the selected scenic spots on the spot and bring your own materials. (2) On-the-spot questioning the business norms of tour guides and the handling of unexpected problems.
The summary of interview attractions will be announced in the near future, so please keep an eye on Taian Tourism Bureau.
(two) intermediate and advanced tour guide level examination
1, examination method. The national advanced tour guide grade examination adopts the national unified written test method. The examination syllabus is published by the National Tourism Administration through China Tourism Network (www.cnta.gov.cn), and candidates can download it themselves.
The reference material for the Intermediate Tour Guide Level Examination is the series of Intermediate Tour Guides published by China Tourism Publishing House, which includes topics such as tour guide knowledge, Chinese language and literature knowledge, English and Japanese.
The advanced tour guide level examination does not specify a bibliography, but focuses on testing the applicant's ability to master and apply tourism policies and regulations, in-depth understanding of tourism development trends, timely grasp and analysis of major events at home and abroad, and comprehensive application of tourism-related knowledge.
2. Examination subjects. The national intermediate tour guide level examination is divided into Chinese (Putonghua) and foreign language examination. The Chinese (Putonghua) tour guide examination subjects are "Special Topics of Tour Guide Knowledge" (including Basic Knowledge and Cultural Topics) and "China Language and Literature Knowledge" (including Basic Knowledge and Tourism Literature Knowledge); The foreign language tour guide examination subjects are "Special Topics of Tour Guide Knowledge" (including basic knowledge and cultural topics) and "Foreign Language".
The national advanced tour guide grade examination is divided into Chinese (Mandarin) and English. The Chinese (Putonghua) tour guide examination subjects are "Comprehensive Knowledge of Tour Guides" and "Test of Tour Guides' Ability", and the questions are given and answered in Chinese. The English tour guide exam subjects are "Comprehensive Knowledge of Tour Guides" and "Test of Tour Guides' Ability". The questions are written in English and answered in English.
3. Examination time
Intermediate tour guide level exam: 9:00- 1 1:00 on September 4th.
14:00- 16:00 knowledge of Chinese language and literature/foreign languages
Advanced Tour Guide Level Examination: September149: 00-11:00 Comprehensive knowledge of tour guides.
14:00- 16:30 tour guide ability test
Iv. announcement and certification of results
Candidates' scores are audited by the National Tourism Administration. Those who pass the written tour guide qualification test and the on-site simulated tour guide test are deemed to have passed; Those who pass all the two examination subjects in the intermediate and advanced tour guide level examination are regarded as qualified. Candidates who fail the exam will not retain their scores in a single subject and will not retake the exam. Entrusted by the National Tourism Administration, the Provincial Tourism Administration will announce the results of candidates through the Shandong Provincial Tourism Administration website, and issue national tour guide qualification certificates, national intermediate tour guide certificates or national advanced tour guide certificates to successful candidates.
Verb (abbreviation of verb) negotiation mode
Registration consultation address: 402 and 404, Block C, Tai 'an Tourism Bureau, No.22 Hongmen Road.
Registration telephone number: 1230 1 or 8274708, 8207872, 8220023.
Registration link of qualification examination: http://218.57.137.157: 8080/sdta/
Intermediate tour guide exam registration link:
http://2 18 . 57 . 137 . 157:8080/SDTa/level/page/fore _ ZD notice . JSP
Advanced Tour Guide Examination Registration Link:
http://2 18 . 57 . 137 . 157:8080/SDTa/level/page/fore _ GD notice . JSP