1* * * year, a property management company closely focused on the overall deployment of the superior company, took the "three basics" construction as an opportunity, constantly determined to reform, realized the leap-forward development of management, actively standardized internal management, paid close attention to safety services, and carried out all the work in a down-to-earth manner according to the instructions of the superior company, maintaining a good situation of healthy, stable and harmonious development.
Main work in the first and third quarters
(A) do a good job in the "three basics" work and lay a solid foundation for enterprise development.
According to the work arrangement and requirements of the superior company, A Property Company regards the "three basics" work as the strategic task of building a harmonious enterprise, takes the "three basics" work as the general starting point, accurately finds out the problems, makes clear the solutions, pays close attention to implementation, improves the quality of personnel, strengthens the style construction, ensures the stability and harmony of the team, and ensures the sustainable and scientific development of the company. In the third quarter, focus on "improving people's basic quality", vigorously carry out the "three basics" work and highlight team spirit education; Highlight the improvement of employees' quality; Highlight the propaganda of ideological and political work of party building. First, conscientiously implement the spirit of the meeting of leading cadres of the study group company, set up a leading group for three basic work, and set up three promotion groups for grass-roots construction, basic work and basic quality. Based on the comprehensive analysis of the present situation of the company's property service, the detailed implementation plan of the three basics work and the overall arrangement schedule are formulated. Second, the grass-roots units have carried out the activities of "learning the spirit, finding the gap, determining measures and improving the level" in the three basic work. The party branch called for watching the propaganda film on the theme of "three basics" construction, and the department organized employees to study hard.
It takes nearly a month to find the gap, dig deep and analyze the problems, and propose solutions from the bottom up in the whole company. The third is to organize a special meeting on the "three basics" work, and the leading group will go deep into the grass-roots site to carry out the post responsibility system inspection activities with "clear responsibilities, perfect system, orderly management, well-trained, efficient work and strong supervision" as the main line, so as to find out the current situation at the grass-roots level and help solve problems. Fourth, the company advocates and encourages the development of distinctive advanced practices. Internally, form a weekly work meeting system to convey the spirit of instructions from superiors in time; Archives classified management, maintained by part-time archivists; Re-examine the job responsibilities and work contents, and supplement and improve the system norms; Managers analyze the key points and difficulties of work and sort out the crux of basic management; Commend and publicize outstanding figures and typical deeds emerging in grassroots work, and so on. The company focuses on sorting out the highlights of the "three basics" work and spreads the good experience of grassroots units throughout the company by way of case review. Fifth, strengthen the construction of grass-roots teams, carry out the activities of "five types and five good teams" in depth, guide employees to "learn by practice and lead by example", intuitively understand the application of visual management in production safety, and effectively promote the company's HSE management system. Organize some management backbones to visit and study in a certain place, learn safety experience sharing with great reference, learn standardized post operation procedures, observe advanced production operation procedures, and achieve the purpose of rapidly upgrading skills. Colorful learning and training activities provide employees with more learning opportunities, enhance their consciousness of finding gaps, and clarify the direction of future work while learning experience.
(two) to do detailed supervision and inspection activities, improve the level of service management.
In order to strengthen employees' sense of responsibility and improve the overall service quality, in the third quarter, the company stepped up inspections, strictly supervised on-the-job personnel, etiquette norms, housekeeping management, operational procedures, and the implementation of responsibilities, and ensured the standardization and unification of service standards. First, through the way of "listening, checking, watching, speaking and asking", supervise and inspect the actual work of the employees on the site of each property. "Listening" means listening to the daily work contents and suggestions of employees in various positions; "Check" is to check whether the on-site system specification of each property is perfect, whether the file records are complete, whether the service behavior is standardized, and whether the work quality is up to standard; "Look" is to check the working environment, employees' mental outlook and working state, to ensure that the house is clean and tidy and the work enthusiasm is high; "Speaking" means putting forward unified standard management requirements for the person in charge of the site, conducting practical job skills training on a regular basis, and explaining job allocation, specific responsibilities, division of labor, safety precautions, etc. For grassroots employees; "Asking" is to check and inquire about employees' job responsibilities and work skills, understand employees' understanding, adjust and improve system norms, gradually form an effective mechanism of "managing power, doing things according to the system and managing people with the system", and build an institutional system with scientific content, strict procedures, complete facilities and effective use to improve business level. Second, the company irregularly organizes joint spot checks on the security work on duty on weekends and holidays, which improves the enthusiasm of security work and realizes a benign work system of "everyone is on duty and each post has a job". Through supervision and inspection, the existing problems were found in time, and the work flow was sorted out, which put an end to the phenomenon of "dirty, chaotic and poor" working environment, unclear post rotation duty time, irregular record filling and imperfect system. Through supervision, conversation, communication and other ways to cultivate employees' work consciousness and initiative, improve work efficiency and overall quality of employees, and ensure service quality.
(3) Do a good job in fire safety management to ensure the stable operation of enterprises in the third quarter. Taking "improving the safety quality of employees and strengthening safety awareness" as the starting point and focusing on safety education, we will carry out various forms of publicity and education on safety services. First, increase publicity, education and training. All departments hold safety meetings, popularize fire safety knowledge, conscientiously implement fire safety laws and regulations and safety operation procedures, and enhance fire safety awareness and self-prevention and self-help ability. Department heads carefully analyze the ideological trends of employees, carry forward the management concept of "always paying attention to fire safety", and carry out different forms of safety ideological education such as encouraging mobilization, commending and encouraging, and communicating with each other in combination with their own work practice to promote the integration of enterprise safety culture. The second is to do a good job in fire safety inspection. Strengthen the safety inspection of fire, electricity, fire-fighting equipment and fire exits in key parts such as office buildings, computer rooms, warehouses and canteens that provide security services, and intensify the investigation of fire hazards in key links to eliminate fire hazards in the bud. The third is to do a good job in the investigation and management of hidden dangers. Check the hidden dangers of fire fighting equipment, facilities, fire fighting equipment, vehicles and circuits once a month. When problems are found, effective measures will be taken for rectification to ensure the smooth progress of daily work. Fourth, regularly organize various forms of safety supervision and inspection and special inspection. All departments should regularly organize joint safety inspections, self-inspections and spot checks on key difficulties. Combined with climate disasters such as heavy precipitation weather, high temperature weather and typhoon in the third quarter, we will strengthen preventive measures and attach importance to the continuous development of inspections during holidays. The fifth is to establish a long-term mechanism for safety rectification. Implement the mode of "investigation, rectification and exploration", constantly improve and perfect the safety management system, and ensure the healthy and stable development of enterprises.
(d) Do intensive study and training to improve the comprehensive ability of personnel. In the third quarter, adopt various training forms to create a strong learning atmosphere for enterprises. First, pay attention to strengthening employees' on-the-job education, and adopt a combination of company-level centralized training and departmental self-selected learning, with learning as the key link. The company continues to organize new employees to participate in pre-job training in batches, and strive to improve the overall quality. The department insists on weekly skills training and on-the-job training activities, and insists on learning "five haves", that is, learning time, reading materials, learning discipline, learning experience and discussion records, and gradually improves the quality of the team through learning. The second is to make rational use of training funds and make plans to provide opportunities for employees with room for improvement to study and practice abroad. In mid-September, the Engineering Department sent two employees to Beijing to attend the course of weak current system integrators in intelligent buildings to improve their professional skills. Third, pay attention to the quality education and training of managers and improve the level of decision-making and management. Actively respond to the call of superior companies, organize key personnel to participate in the HSE system promotion business training and EAP training lecture hall of oilfield companies, and improve the professional ability and psychological quality of managers. Through training practice, the company has continuously strengthened the construction of training institutions, integrated industry training resources, optimized the training faculty, innovated training means and methods, and improved the comprehensive ability of personnel.
(5) Strengthen project management in the third quarter to ensure the safe operation of equipment and facilities. Engineers accurately grasp the key time nodes of seasonal change and task increase, and strengthen the maintenance of equipment and facilities. First, regularly or irregularly inspect the office buildings under the jurisdiction of the company for hidden dangers of fire protection, air conditioning, water supply and drainage, power supply and other systems every month, and increase the inspection frequency, and supervise the phenomena such as breakage, failure and security loopholes and deal with them in time. Track and monitor the inspection of key parts and the monitoring of high-risk equipment and facilities, and fill in the equipment operation records, inspection records and other files in detail. Second, organize personnel to thoroughly clean the engine room, equipment room, safe passage, roof and other parts, and post the person in charge of the water boiler and equipment room to implement the safety responsibility. The third is to strengthen the supervision of the construction of outsourcing units and strictly prohibit illegal operations. Fourth, strengthen the management of basic data, classify and place inspection and maintenance files, and improve the project operation management process and system.
Second, the existing problems
In the third quarter, through our active efforts, we made some achievements, but we also clearly realized that while the company was developing rapidly, some problems and deficiencies were exposed, mainly in the following aspects:
(A) refined management ability is not strong
Managers lack a deep understanding of refined management concepts and working methods, and refined management concepts are not strong enough. Some work is not accurate, the division of labor is not clear, the work measures are not specific enough, the working methods are relatively simple, and some work belongs to extensive management mode.
(B) thinking limitations, lack of innovative spirit
Too stable in work, lack of reform courage, lack of innovation spirit, only satisfied with the idea of "not taking steps every day and not making great achievements every year".
(C) Insufficient reserve of high-quality talents
In recent years, the shortage of high-quality talents has become a major problem for enterprises to make great strides. The main reason for this problem is the low level of basic knowledge and limited working ability of on-the-job personnel, so introducing and cultivating high-level compound talents has become the bottleneck of the company's development.
(D) The difficulty of enterprise development has increased.
At present, the situation of in-depth analysis of the property industry market and business development is very severe, and the space for expansion is getting smaller and smaller. We should bravely face difficulties, actively respond to challenges and develop more property services that meet market demand. Under the macro situation, this has become the only way for enterprises to diversify their business risks and survive.
Work arrangement in the third and fourth quarters
In the fourth quarter, the company will focus on the words "increasing revenue and reducing expenditure, increasing revenue and reducing expenditure, and strict management" to ensure the completion of the annual business tasks.
(1) Vigorously explore the market and open up multiple channels to increase income.
On the premise of clear development ideas, we should increase efforts to expand the market and tap the internal potential. We will continue to put the development of new sites in an important position, strive to broaden the market, open up new positions, expand property services, and strive to increase operating income. On the basis of ensuring the original service items on the property site, we will continue to undertake various service items such as engineering maintenance, fire-fighting equipment debugging and inspection, greening, flower rental, canteen management, etc. , gradually improve the qualification, enhance the ability to undertake the project, and ensure the investment income. It is necessary to seize the opportunity of bidding for property service management of newly-built office buildings, increase research efforts, establish supporting investment and negotiate management methods for new projects, designate special personnel to be responsible, improve the winning rate of projects, strive for more market share, broaden income-increasing channels and improve economic benefits.
(two) to further promote the "three basics" work, and effectively improve the quality of service.
In the fourth quarter, we should strengthen the "three basics" work with the main content of "grasping the grassroots, laying the foundation and practicing the basic skills", earnestly enhance the awareness of service development, enhance the sense of responsibility and improve the execution. Only by deepening the understanding of the importance of the "three basics" work, strengthening the awareness of opportunities, properly solving the relationship between the "three basics" work and doing a good job in various businesses, and truly combining them organically can we achieve a promising development. We should pay attention to both hardware and software, and strive to build hardware and software, especially software. Every employee should strive to improve his professional quality and service level by practicing basic skills.
(3) Strengthen winter operation management to ensure safe winter.
The cold-proof work of each office building should be based on the actual situation on site, the actual effect, the principle of "prevention first, proper measures, highlighting key points and giving consideration to the whole", do a good job in cold-proof and thermal insulation preparation, resolutely overcome careless and irresponsible thoughts, and implement the work of ensuring the normal operation of equipment and safe winter. First, do a solid job in the basic work of cold protection and heat preservation. According to the distribution of system equipment and pipelines, some hidden openings of new fans are blocked to achieve the best thermal insulation effect; Regular maintenance of hot air curtain, air conditioning unit and heating system valves; Do a good job of water drainage in the water supply system of air conditioning cooling tower in advance. The second is to effectively solve the low temperature problem in some areas. Before heating is put into operation in winter, clean the plate heat exchanger of substation system and drain the water in the spray pipeline; After heating operation, scientifically control the operation time and parameters of the equipment in combination with the outdoor temperature in the morning, middle and evening; Adjust the air conditioning system and heating system, control the circulating flow of heating system in some areas, ensure economic operation and reduce equipment loss. The third is to strengthen inspections to prevent freezing and blocking. Improve the post inspection process, strengthen the cooperation consciousness of maintenance, weak current, fire fighting and other teams, strengthen the patrol inspection and temperature measurement in key areas, and handle the low-temperature areas in time when they are found to ensure that winter protection measures are in place.
(D) Advocate the wind of learning and research, and build a learning enterprise.
Effectively strengthen the construction of management team, insist on grasping the team, leading the team and promoting the work, build a learning management team, strengthen the supervision and assessment of learning effect, and urge managers to take the initiative to learn, so that learning can be truly implemented and achieved practical results. Select outstanding grass-roots personnel with progressive thinking, capable work, excellent work style and deep trust and support from employees to management positions, and optimize the allocation of human resources. In terms of training, we will continue to increase staff training, pay attention to on-the-job training and exercise, and improve skills and work efficiency.
In the fourth quarter, the business situation was tense and the task was heavy. Only by strengthening the implementation of responsibilities, doing a good job in "basic work at the grass-roots level", comprehensively promoting the process of service standardization and improving the level of enterprise property services can we ensure safe and stable operation and lay a good foundation for achieving the annual business objectives. Therefore, we will actively seek new methods and strategies, boldly innovate and reform in our work, straighten out our work ideas, clarify our development direction, and realize leap-forward development.
Quarterly Work Summary 2 Time flies, and the first quarter is about to pass. Looking back on the past quarter, I can't help feeling a lot. Time flies, and it will span another year in a blink of an eye. Looking back, although there was no vigorous victory, it experienced extraordinary tests and tempering. For each of us who pursues progress, it is inevitable to make an "inventory" of ourselves, which is also a spur to ourselves.
Our work revolves around the company's mission of making life better, adhering to the spirit of "people-oriented", paying attention to cooperating with the leadership and keeping up with the company's various work arrangements. Under the guidance, support and care of the company leaders, and with the strong cooperation of the heads of various departments, we will continue to carry forward our achievements and overcome our shortcomings. The work in the fourth quarter is briefly reviewed and summarized as follows.
1. Responsible for organizing the recruitment of company employees (including the formulation of job requirements/the decision of recruitment channels/the selection of recruitment resumes/interviews/employment);
2. Handle the procedures for employees' entry, resignation, transfer and resignation; * * * There are 9 employees1person, and 56 people (including 9 interns) have left their jobs, and employee files are established.
Third, do a good job in the induction training for each new employee (the training content includes basic knowledge of good manufacturing practices, GMP hygiene, company management system, professional ethics, basic knowledge of fire safety, etc.). ) and urge all departments to implement and complete the fourth quarter training plan; Input training summary and personal training details, and conduct training evaluation regularly.
Four, check the attendance of employees in various departments, monthly attendance check, financial verification and filing.
5. Apply for the increase of employee social security and housing accumulation fund;
6. Understand employees' thoughts and practices, communicate with employees in thought and work in time, and avoid brain drain.
Seven, the company's trade unions organize activities, actively participate in activities and encourage employees to participate.
Eight. Other routine work within the company (re-registration of xx licensed pharmacist, xx assistant engineer, xx maternity expense reimbursement, xx maternity allowance, xx work injury, etc. ).
Nine, according to the plan to complete the weekly plan summary, monthly plan summary, the fourth quarter training plan summary.
Ten, complete the administrative personnel department, quality assurance department, quality control department and other management departments to send and receive documents.
XI。 Assist various departments to collect office supplies, contact xx to purchase 2 photocopiers (R&D, administrative) and 2 printers (freeze-drying, warehouse), and contact Lenovo to purchase 5 computers (R&D 3, quality 1, finance 1). Cooperate with foreigners to maintain networks, computers and printers.
Twelve. Reception and service of foreign guests.
Quarterly Work Summary 3 Unconsciously, the after-sales customer service work in the third quarter has been successfully completed through hard work. Looking back on this period of time, my efforts have really made me have a deeper understanding of the responsibilities of after-sales customer service, and the teaching of department leaders has also kept me in mind and used it to guide the completion of customer service work. Looking back on the gains and losses in the third quarter, I summarized my performance in customer service as follows.
1. Seriously abide by the regulations of the customer service department and set high standards for yourself. In order to do a good job in customer service, I naturally want to be impeccable in all aspects. Therefore, I can seriously abide by the regulations of the department, show a sense of responsibility for my work, and never be late or absent from my customer service work in the third quarter. After all, being irresponsible for your work is not conducive to your future development, so you need to keep it in mind. What's more, I need this care if I want to do a good job in after-sales customer service. In addition, I can discipline myself with higher standards at the request of the leader. Being strict with yourself is also to make greater progress in your work, so you need to do it well. It is necessary for me to stick to the attitude of being responsible for my work and strengthen ideological construction.
2. Take customer's needs seriously and give feedback in time. As after-sales customer service, it is very important to understand that it is very important to feedback customers' opinions in time, because it is not worth the loss to make customers feel dissatisfied with their own delay, so I can keep in mind the responsibilities of customer service personnel, serve customers well in the third quarter, understand customers' needs by listening and think from each other's perspective. For the sake of customers, carefully record each other's feedback before feedback, and continue to follow up in the follow-up work to ensure that customers' problems can be dealt with in time. It is also my duty to understand the needs of customers and solve them smoothly. Naturally, it should be done well.
3. Strengthen the study of the company's business and product knowledge to answer customers' doubts. If the customer service staff are not familiar with the company's own business, it is naturally irresponsible. Therefore, in addition to regular training, I will also use my spare time to learn business knowledge, and I can enrich my knowledge by knowing more about products or business information. Even for my future career development, I must develop good habits in this field at work. It is an important embodiment of my ideological progress to improve my working ability through study in order to better serve customers.
After the customer service in the third quarter, we should make plans for the next quarter as soon as possible. In my opinion, we should keep a strict attitude towards customer service and work hard for the development of the company. Only when the collective interests are well developed can we benefit as customer service personnel, so I will do a good job of after-sales customer service in the next quarter and work hard for the development of the department.
Quarterly Work Summary 4 Since the beginning of this year, the town party committee and government have actively responded to the call of the county party committee and government to carry out the "Four Cities Joint Creation". Under the careful guidance of the county Ivy Association, focusing on the two major tasks of "cleaning and cleaning", taking "cleaning township project and cleaning rural roadway project" as the carrier, and taking "point, line and surface" as the overall promotion pattern, the whole town has formed a national participation and full commitment.
First, the specific practices:
(1) Strengthen leadership and responsibility. Combined with the spirit of "four cities create together", the town party committee and government put environmental sanitation improvement on the important agenda of the party committee and government, and regarded the sanitation improvement of each village as an important indicator of year-end assessment. In order to promote the smooth development of this work, at the beginning of the year, our town held a mobilization meeting for environmental sanitation improvement and an enlarged meeting for village cleaners. A leading group for environmental sanitation improvement was set up, headed by Party Secretary Wang, Mayor Zhang Lin and Deputy Secretary of the Party Committee, and corresponding leading groups were set up in each village. According to the actual situation of our town, we divided the team members into lines and blocks, and put all the responsibilities on people. The implementation plan of rural environmental sanitation improvement has been formulated, supervision and guidance have been strengthened, and responsibilities have been implemented at all levels, forming a good atmosphere in which the secretary and mayor personally grasp, the leaders in charge often grasp, the cadres in charge of Bao village deeply grasp, and the village group departments specifically grasp, laying a solid foundation for comprehensively promoting rural environmental sanitation improvement.
(two) innovative methods, strict inspection and assessment. My town has set up environmental sanitation improvement accounts in various administrative villages, and made clear the basic situation of roadway, garbage pool construction and garbage landfill in each village. In the first quarter, our town made two unannounced visits to rural environmental sanitation. On March 6th, our town organized the village head and branch secretary of 17 administrative village to carry out health appraisal inspection in each village. Each administrative village decides the natural village of the inspected village by drawing lots, the village head of the branch secretary scores on the spot, and the staff members summarize the results and report them on the spot. On April 1 day, our town organized 17 administrative village cadres to go to the countryside for health observation and inspection. According to the method of the first inspection, the judges became 17 Baocun cadres, paying more attention to fairness and justice, and refining the assessment rules and management methods. The staff recorded the inspection in detail, and after the inspection, they went to the town government for a centralized meeting to report the inspection. Praise advanced villages, learn from their experience, criticize backward villages, point out their shortcomings, and issue rectification notices so that they can complete the rectification task on time, forming a cycle of "inspection-notification-rectification-re-inspection-re-notification" in the whole town.
(3) Implementing rectification measures. My town has always focused on the goal of "greening, beautifying, lighting and purifying", strengthened measures, highlighted the exemplary role of leaders, cadres and party member in the work, and achieved good results in health rectification. First, according to the requirements of "Four Cities Creating Together", combined with the basic situation of Duzhuang and Yangcheng, the team members led the team to divide the eight responsibility areas, defined the responsibilities and tasks, and determined every Wednesday as the centralized environmental sanitation day for government officials, so as to drive the street residents of the market town to clean the gate regularly and timely, remove the garbage, keep it clean and tidy, and dismantle the old boards, banners and messy stickers in front of the door, which greatly improved the cleanliness and disorder of the market town. Second, each administrative village held a mobilization meeting for the representatives of the two committees, party member and the villagers to achieve "three decisions", the person in charge of the roadway, the cleaning staff, the time and task of remediation, and widely mobilized the masses to set off a nationwide remediation boom. In the process of combing, the villages innovated their working methods and adopted various measures, which achieved good results.
(4) Establish a long-term mechanism to ensure effective work. In the environmental sanitation reform, "cleaning" is the key, and "cleanliness" is the key. Our town adheres to a sound mechanism and long-term management, and constantly improves the safeguard measures and management system in accordance with the principles of centralized rectification and long-term management, palliative and permanent treatment, and rewards and punishments, so as to promote the lasting and in-depth development of rural environmental sanitation rectification. Scientifically formulate cleaning personnel management system, garbage removal system, village-level environmental sanitation layout rules, village-level environmental sanitation management measures, etc. Strengthen the management of cleaning personnel. Refine and quantify the reward and punishment system for cleaning staff, take the improvement of environmental sanitation in each village as the basis for the payment of cleaning staff wages, and give economic penalties to villages and cleaning staff who are not in place, have ineffective measures and have no obvious effect. Delayed and unpaid wages will be reissued after rectification is in place.
Second, the existing problems:
First, some people have a weak awareness of environmental protection and it is difficult to rectify. Although the town has carried out publicity and education on environmental sanitation for many times, the people's understanding of this work is still not satisfactory, and their awareness of active cooperation is poor. The phenomenon of "sweeping before falling" and "throwing while walking" still exists, and the villagers' conscious maintenance of good hygiene habits has not yet formed, especially when going to the market, which has added great difficulty to the environmental sanitation rectification work in the two major towns. Second, individual cadres and the masses are lax and tired of the idea of environmental sanitation rectification. They are strict with their superiors, relax without urging and lack initiative.
Third, the next step:
(a) to further improve the long-term mechanism of health cleaning. Do a good job in perfecting and implementing the long-term mechanism and building a team of cleaning staff. Under the condition of keeping the original cleaning team unchanged, the compulsory cleaning system for needy households will be implemented in all villages of the town, and some people with working ability will be transferred from the needy households in each village to enrich the cleaning team.
(two) to further improve the health supervision and management mechanism. We plan to select some responsible people from the old party member, veteran cadres and villagers' representatives in each village, and set up an environmental sanitation supervision team to supervise the villagers and cleaning personnel. On the one hand, supervise the villagers to care for the environment consciously and form good hygiene habits; On the other hand, it is directly related to the salary of the cleaning staff to supervise the cleaning staff to perform their duties seriously and score the cleaning work.