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Introduction to social etiquette homework 1
Chapter 1
Fill in the blanks
1, according to the norms of social etiquette, choose the correct and appropriate address, and pay attention to:
(1), to conform to the routine.
(2) Take care of your habits.
(3) Do as the Romans do. P2
2. Introduction can be divided into three basic types: introducing yourself, introducing others and introducing the group. P 10
3. When shaking hands, we should pay attention to the following issues: (1) mode (2) posture (3) hand position.
(4) strength (5) time P2 1
4. Classification of business cards P26 (1) Social business cards (2) Social business cards (3) Business business cards (4) Business business cards 5. The basic requirements for conversation language are: P37.
(A) language civilization
(b) Language courtesy
(3) accurate language: 1, accurate pronunciation 2, moderate speech speed 3, moderate tone.
4. Concise content 5. Use less local languages. Use foreign languages carefully
Second, the noun explanation
1, introduce yourself P 10
That is, introduce yourself. It refers to introducing yourself to others in necessary social occasions, so that others can understand themselves.
2.P 16 Collective Introduction
It is a special form of introduction by others, which means that when the introducer introduces others, one or both parties are introduced by many people or even many people.
3. Handshaking ceremony p 18
In communication and entertainment, acquaintances and strangers often need to salute their partners at appropriate moments to show respect, friendship, care and respect. This kind of etiquette is the so-called meeting etiquette, that is, when people meet, they are used to going their separate ways. At present, there is only one kind of the most popular meeting etiquette in China and even in the world, and that is the handshake ceremony that people often use in their daily lives. Generally speaking, the handshake ceremony is called handshake for short.
4. Dialogue p35
Conversation usually refers to a conversation between two or more people. It is the most important way for people to exchange thoughts and feelings, transmit information, communicate, carry out work, establish friendship and enhance understanding.
Third, short answer questions
1. Briefly describe P8, the main taboo of addressing.
(A) the wrong name
1, misreading
Step 2 misunderstand
Outdated appellation
For example, in ancient China, officials were called "lords" and "adults".
(3) invincible title
Some appellations are regional. For example, Beijingers like to call others "Master", but in some southern countries, "Master" means "monk".
(4) inappropriate commodity names
(5) Vulgar and low-level appellations: such as "Brother" and "Big Brother" …
(6) nicknames.
2, how to grasp the discretion of self-introduction P 12
(1) Time:
(1) Try to save time. "Half a minute" is the best, and it is best not to be longer than "one minute"
(2) When appropriate. If the other party is interested, free, in a good mood, with little interference, when there is a request.
(2) Attitude: natural, friendly and easy-going.
(3) Truth
3. Briefly describe the main purpose of business cards P30
(1) Introduce yourself
(2) Make friends
(3) Keep in touch
(4) Business introduction
(5) Notice of change
(6) Please ask others
(7) Simple information
(8) Used as a short message
(9) Used as a gift list
(10) Introduce others
Fourth, the essay questions
1. How to choose a suitable conversation topic?
A. Established theme: that is, the theme that has been agreed by both parties or prepared by one of them in advance.
B. Elegant theme: that is, a topic with civilized and elegant content or noble and refined style.
C. Relaxing theme: a topic that makes people feel relaxed, relaxed, interesting and not tired.
D. Fashion theme: focus on what is popular here and now.
E. Good topic: refers to a topic that both sides, especially the interviewee, are interested in and can talk about. (According to the content of the textbook P38)
2. How to determine the order of introducing others?
A. When introducing people between old people and young people, young people should be introduced first, and then old people should be introduced.
B. When introducing the elders and the younger generation, the younger generation should be introduced first, and then the elders.
C. When introducing teachers and students, students should be introduced first, and then teachers should be introduced.
D when introducing a woman to a man, introduce the man first, and then introduce the woman.
E. When introducing married people and unmarried people, the unmarried people should be introduced first, and then the married people.
F, introduce colleagues, friends and family, you should introduce family first, and then introduce colleagues and friends.
G. When introducing guests and hosts, the host should be introduced first, and then the guests.
H, introduce the first and last acquaintances in social situations, first introduce the last one, and then introduce the first one.
I, introduce superiors and subordinates, introduce subordinates first, and then introduce superiors.
J. When introducing people with higher position and status and people with lower position, the people with higher position and status should be introduced first, and then the people with higher position and status. In short, people with high status have priority to know (according to the textbook P 14-P 15).
Verb (abbreviation of verb) practical problems
Please design a standard business card. At present, the most common business card specification in China is 9cm×5.5cm, and business cards refer to personal business cards used in official exchanges such as government affairs, business, academics and services. A standard business card should include three specific contents: unit, name and contact information. Design the business card style according to the figure 1.6 on page 28 of the class.
Introduction to social etiquette homework 2
chapter two
Fill in the blanks
1, according to the social etiquette norms, when making a phone call, the speaker should be concise and pay attention to: prepare in advance, be concise and to the point, and enough is enough. P46
2. Access to information on the Internet: P57
(1), get ready
(2), improve efficiency
(3) immunity.
(4) Civilized communication
(5) Gentle speech
3. The sealing of horizontal envelopes includes P6 1.
(1), the address of the recipient.
(2), the title of the recipient
(3) Signature of the sender
4. To make the signature font meet the requirements of social etiquette, it must be clear, complete, true, beautiful and individual.
As a donee, you should be willing to accept gifts. The following five details should be taken seriously: P79-80 (1) and concentration.
(2) Hold it with both hands.
(3), thank you seriously
(4), unsealed face to face
(5) show appreciation
Second, the noun explanation
1, "three-minute rule" P46
In telephone etiquette, there is a "three-minute rule". In fact, it is the concrete embodiment of the basic requirement of "short is better, rather short than long". It means that when making a phone call, the speaker should consciously and consciously limit the duration of each call to less than 3 minutes, and try not to exceed this limit.
When writing a letter, the writer should make the letter as complete as possible.
1, courtesy (humility ['k? :tj？ s])
2, complete (complete [k? m'pli:t])
3、clear (Clear [kli？ ]): First, the handwriting is clear; Second, we should choose stationery and envelopes that are resistant to folding, abrasion, ink absorption, breakage and breakage; Third, choose a pen and ink with clear handwriting; Fourth, when expressing ideas, the narrative must be clear, organized and complete.
4, correct (correct [k? rekt])
5, concise (concise [k? n'sais])
3. Message P72
It mainly refers to a passage written by others to commemorate or encourage each other.
4. Flower P86
In the world, the meaning of some flowers has been passed down from generation to generation for a long time, known to people and widely used. This is the so-called universal meaning of flowers. Many times, people are used to calling the general meaning of flowers Hua Yu. Flower language refers to the language that uses flowers to express some feelings, wishes or symbols of human beings. In short, flower language is to borrow the meaning conveyed by flowers and compare feelings with flowers. According to the norms of social etiquette, once the flower language is formed and accepted by everyone, it will spread and everyone must understand and abide by it.
Third, short answer questions
1. How to maintain your "telephone image"? P45-54
Social etiquette requirements: when using the telephone, you must maintain the image of the telephone yourself. To do this, we must consciously and voluntarily know, observe and be polite to others when making phone calls, answering phones and using mobile phones. As a speaker, if you want your phone to convey information correctly, contact feelings and create a perfect phone image for yourself, you must be timely, concise and civilized. When you receive the news, you should reply in time, be modest and prioritize. When answering the phone, you need to pay attention to reciprocity, respect privacy, remember accurately and communicate in time. When using a mobile phone, you should keep it in place and follow the following four rules: (1) Keep it well; (2) giving priority to others; (3) observing public order; (4) Maintain safety consciously.
2, the Internet should abide by the basic norms P54
(A) a clear distinction between public and private
1, public funds are public.
2. Surfing on the Internet for business
(2) Control time
1, surf the Internet at any time
Step 2 surf the internet moderately
(3) Ensure safety
1, strictly confidential
2. Beware of "hackers"
3. How to determine the content of message P72
1, with elegant taste
2. Mental health
3. Words have substance
Fourth, the essay questions
1. How to choose the time to send flowers? P84
There are many opportunities to send flowers to each other in interpersonal communication. It may be easier to achieve great results by giving flowers to people in the following opportunities. (1) Regular Timing In interpersonal communication, people are usually used to sending flowers to others on the following occasions.
1, wedding ceremony 2, wedding ceremony 3, holiday ceremony
4. Award ceremony. Comfort ceremony 6. Funeral ceremony. memorial
(B) the clever use of timing
In some cases, giving flowers to others is not only unique, creative and refreshing, but also often helps to develop or improve the relationship between the giver and the receiver.
1, a guest
2. Greeting: On the occasion of long-distance travel or long-term return from intimate relationship.
3. Commemoration: important private anniversaries of relatives, such as engagement day, birthday, wedding day of both parties, etc.
Step 4 show love
Step 5 refuse
6. Support before (according to the content of P84)
2. What are the criteria for choosing the best gift? P76
According to the norms of social etiquette, gifts popular in interpersonal communication usually must meet the following specific standards.
1. Adaptability: for example, nodding to soldiers and sending flowers to beautiful women.
2, commemorative: that is, we should pay attention to "sending goose feathers a thousand miles away, and the ceremony is light and affectionate."
3. originality
4. Fashion (according to the contents of P76 textbook)
Verb (abbreviation of verb) Exercise P60
Please write a horizontal letter according to the scheme standard (note: I hope all students will read the following contents carefully, and it is strictly forbidden to copy the following "horizontal letter samples". I hope you can imitate the sample and write a letter to your teachers, friends and classmates.
Letters, which are words written on stationery, are also called stationery. Generally speaking, a letter is the main body of a letter, and it is also the focus of the sender's writing and the recipient's reading.
From the procedural point of view, every formal letter consists of three parts: the first part, the middle part and the last part. All three must be available and indispensable.
The first paragraph of the letter is the beginning of the letter. It consists of the following two parts:
First, the specific address of the recipient.
Second, greet each other. According to the agreement, the first part of the first paragraph of the letter should be written in the first line of the letter, and the second part should be written in the second line of the letter, leaving two spaces at the beginning. The middle part of a letter: usually called the body of the letter. Generally speaking, the text should be written immediately after the greeting, and a new paragraph should be written. Leave the first two spaces blank in the first line, and then turn to the top space to write. According to actual needs, the text can be divided into several paragraphs. The first line of each paragraph needs to leave the first two spaces, and then switch to the top space. In general, every story in the text should be in another paragraph in principle, so that the level is clear and the recipient can see it at a glance. The second half of the message: also known as the end of the message. Generally speaking, it includes the following five parts:
First, the conclusion second, greetings.
Third, inscription fourth, supplementary question fifth, supplementary language.
An example of a standard horizontal letter.
Dear Professor Wu Yun: (The specific address of the recipient)
Hello! (Greeting the recipient)
Your letter of June 5 this year has been received, and its contents are well known.
I am glad to receive your letter. Thank you for your understanding and encouragement.
I will find the information you want in your letter as soon as possible and send it to you by registered mail.
I received the good news in case I was worried.
Our public relations association plans to hold a seminar on corporate public relations theory in the provincial capital on August 1 this year. Although there is no specific plan yet, all directors unanimously ask you to give us a special report on the theory of modern corporate public relations. We will be honored if you agree. Please let me know once you decide.
I know you are busy, so I won't write much. Please take care.
President Zhang Yifan and Secretary General Li Lele send their greetings to you. (with questions)
This is what I do, and I don't want to say anything. (conclusion)
Cheyenne! Best wishes: Student Xia Zhiyu added (inscription) on June 20th: The information you requested has been registered and sent. (Supplementary)
Introduction to Social Etiquette Homework 3 Chapters 3-4
Fill in the blanks
1, in * *, the appearance of the speaker often leaves a deep impression on the audience. Before speaking, the speaker must spend the necessary time to modify and check his personal appearance. Its main points are: P95 (1), appearance (2), dress (3), decoration (2) and guest etiquette, and there are three key points: P99. 1. I have an appointment: 1, appointment time: 2. Appointment number: 2. Courtesy at home: 1, advance notice: 2. Greetings: 3. Go into battle lightly, 4. Be invited to sit down. 3. Be polite: Make sure when you visit someone's office or private house. P 1 15 The main considerations in the choice of dance music are: 1. Conformity: the choice of dance music should meet the needs of most people. 2. Interlacing: The arrangement of tracks should be "fast" and "slow", which makes people relax and the rhythm is in its proper place. 3. Appropriate amount: At a formal dance, it is best to print the selected dance music into a list in advance, and then give it to people, and make the time required for the total number of dance music correspond to the scheduled time. According to an example, Bon Voyage is the last dance in general dance. 4. When eating Chinese food, the choice of dining place can be considered from the following points: P 133 1, elegant environment 2, good hygiene 3, complete facilities 4, convenient transportation 5, when eating western food, generally remember the following four basic requirements: P 153 (1), behave gracefully (2 The most important thing is to pay attention to P 159 (1) guests' hobbies (2) the rules of serving tea (3) the method of offering tea (4) the timing of pouring water (2) 1 and * *** P92 *** usually mean that people are together and have issues. 2. Tournament P 12 1 Tournament refers to a special gathering for holding sports competitions. Usually, people call a sports meeting with a single sports competition a competition, while a sports meeting with multiple sports competitions is called a sports meeting. 3. Banquet P 130 usually refers to the social gathering organized by organs, groups, organizations or individuals in the form of dinner for a certain purpose. Cocktail party is a form of informal dinner. Originated in the West, it is now extremely common in China. In fact, it is a simple reception, preparing drinks and snacks for guests. In general, a formal cocktail party is called cocktail party, because cocktails are the main characters. Cocktail party is just short for cocktail party. The drinks, snacks and dishes served at the reception are usually cold, so they are also called cold dinners. 3. short answer questions 1. When preparing a speech, a spokesman must do the following to make his speech comprehensive and popular. 1, distinguish objects 2, have a clear point of view 3, have a large amount of information 4, have vivid language 5, have true feelings 6, have reasonable structure 7, rehearse (according to the content of textbook P96) 2, how to greet guests when entertaining them? P 103 The core of hospitality lies in the convenience and courtesy of the host. This guiding ideology should be mainly implemented in the following three aspects: (1) careful arrangement 1, environmental sanitation, hospitality products: drinks, sweets, fruits and snacks; Cigarettes; Newspapers, books and toys; Entertainment supplies. 3, accommodation 4, transportation (2) welcome 1, greetings 2, greetings: that is, welcome and cordial greetings. In general, the handshake, greeting and welcome at the beginning of hospitality are regarded as an indispensable "welcome trilogy". 3. Give up your seat: the so-called "upper seat" refers to ① the right seat when the host and guest are side by side ② the position away from the door ③ the position facing the main entrance when the host and guest face each other ④ a higher seat or a more comfortable seat 4. Equality: If you receive multiple visitors at the same time and place, you should pay attention to ① orderly hospitality. When saluting by convention, women take precedence over men, elders take precedence over younger generations, and high-ranking ones take precedence over low-ranking ones. 2 treat them equally. Treat everyone equally in attitude and action, and don't deliberately divide friends and relatives, discuss the high and low, and favor one over the other. 5. Farewell (3) Treat each other warmly 1, with one heart and one mind 2. Full of interest. There should be clear priorities: ① the host should give priority to the guests; ②. Give priority to guests. How to propose a toast to others? P 173 Toast is also called toast. It specifically refers to the fact that at a formal banquet, the host proposes to drink with the guests for some reason. When toasting, we usually say some words of blessing. At the formal banquet, the host and guests will also make a special toast in a serious way. Therefore, toasting is often an indispensable sequence at a banquet. Toast is most suitable to start after the guests and hosts are seated and before the meal. Sometimes, it can be done after the main course and before dessert. When others make a toast or make a speech, all the people present should stop eating and drinking. Iv. essay topic 1, etiquette that the audience should pay attention to when attending the party (1), admission in advance (2), seating according to the number (3), attentive watching: ① no whispering, ② no use of mobile phone, ③ no eating, no smoking, ④ absent-minded, ⑤ no walking around casually, ⑤ no influence on others (4 (according to the textbook p11) 2. How to arrange the seats for the banquet? P 136 Arrangement of banquet seats in Chinese food (1) The arrangement of the dining table is a small banquet consisting of two tables. With the "side-by-side positioning", the two tables are horizontally arranged with "the right is the respect" and vertically arranged with "the distance is the top". Banquets with two or three tables or more. In addition to the above rules, the principle of "main table positioning" should also be adopted. Usually, the closer to the main table, the higher the number of tables. The size of the dining table used is roughly similar, and the main table can be slightly larger. (2) There are four basic rules for ranking. One is that the host should sit facing the main entrance and at the main table. Rule two, when holding a multi-table banquet, each table should have a representative of the owner of the main table. Its position should generally be consistent with the direction of the main table or sometimes directly opposite the main table of the main table. Rule three, the ranking of each table should be based on the distance from the owner of the table, with the nearest one as the top and the far one as the bottom. Rule 4: Every table is in the same position as the table owner. Pay attention to the right. According to the above four rules, the specific position arrangement on the round table can be divided into the following two specific situations. First, each table has a theme, characterized by only one host, the host and guest sitting on their right, and each table has only one center. Secondly, each table has two main seats, which are characterized in that the host and wife sit at the same table, the male host is the first host, and the guest of honor and his wife sit on the right side of the male and female hosts respectively. Each table objectively forms two centers. If the guest of honor is higher than the host, in order to show respect, you can arrange to sit in the host's position, while the host sits in the host's position. If there are people with higher status than the owner in the unit, they can sit in the main seat, or the actual owner can sit on his left. (According to the textbook P 136) V. Exercise P 12 1 Please design the opening and closing ceremonies of the project according to the requirements of the competition ceremony. The ceremonies of the Games include: (1) the opening ceremony; (2) closing ceremony; (3) Admission ceremony; (4) War ceremony; (5) swearing-in ceremony; (6) lottery ceremony; (7) flag-raising ceremony; (8) The opening ceremony of the award ceremony is a series of procedures to officially announce the start of the large-scale sports meeting. The routine opening ceremony procedure mainly includes the following eight items: 1, and the host announces the official opening of the tournament; 2. Flying homing pigeons and balloons; 3. Play the national anthem and the championship song; 4. Athletes enter the arena; 5. Guest speech; 6. Athletes and referees swear; 7. Athletes leave the stadium; And 8, the closing ceremony of group gymnastics performance refers to a series of procedures to announce the end of the competition. Its main contents include the following five items: 1, the host announced the meeting, 2, the person in charge made a summary, 3, announced the results and rankings of the contestants, 4, awarded prizes and souvenirs, 5, the host announced the official closing of the tournament (according to the contents of the textbook P 12 1), and social etiquette introduction homework 4, the first. To be technically qualified, car drivers who answer directions, help the elderly and take care of the young, and fight evil must have P 186 (1), master driving skills (2), and carefully maintain vehicles (3). Personal behavior must be restrained by P 19 1 (1), and it is forbidden to compete for seats (2), indecent actions (3), hygiene (4) and safety. 4. Take a bus. Pay attention to the performance of P 195 (1), do not overlap (2), do not collide with others (3), do not set up roadblocks (4), and do not affect safety. 5. Communicate with people on the train, pay attention to P 198 (1) and say hello (2). During the whole rest, there are the following very important etiquette to pay attention to: P20 1 (1) find the right position; (2) make mistakes; (3) keep fit; (4) be healthy; (5) sleep; (2) explain terms 1, official etiquette, especially the etiquette that people should abide by in official occasions. Its basic requirements are: independence and courtesy. P 180 2。 When the communication distance is 0.5- 1.5m, this distance is mainly suitable for socializing, also called conventional distance. P 182 3。 When the etiquette distance is between 1.5m-3m, it is also called respect distance. It is mainly suitable for showing special respect to the communication object, or holding meetings, celebrations, ceremonies, etc. P 182 4。 Distance between two people: when they are 3 meters apart. The so-called "distance with distance", you should try to walk this distance with strangers. P 182 iii. Short answer questions 1. When walking, you should always be self-disciplined and strictly restrain your personal behavior. What rules should I pay attention to? P 180 Walking should meet the following three basic requirements: (1) Self-discipline at all times 1, and never eat snacks; (2) Never "smoke"; (3) Never litter; (4) Never spit everywhere; (6) Don't be too intimate; (7) Never follow the crowd; (8) Never peek at private houses; (2) Mutual understanding. Help the old and the young. 4. Help healthy people and fight evil. 5. Give and take. 3. Keep your distance. Walking is often carried out in public places, so you should always keep a proper distance from others. According to the norms of social etiquette: interpersonal distance is also a silent language in some cases. You can use the following distances correctly when walking. 1, personal distance 2, communication distance 3, etiquette distance 4, public distance (according to the textbook P 180) 2. When driving, be polite to others P 189 (1), to other motor vehicles (2), and to non-motor vehicles and pedestrians. Courtesy for foreign VIPs (according to P 189) 3. Rules of rest etiquette on the train P 197 (1), civilized dress (2), elegant posture (3), taking care of children (according to P 197) 4. Composition topic 65438+. The following etiquette rules should be observed: P208) Be strict with yourself 1, do not occupy other people's positions, take advantage of small things, touch and tamper with things, use prohibited items and damage environmental sanitation; (2) Respect the crew 1, respond to the crew's greetings, thank the crew for their service, obey the crew's management and be considerate of the crew. (3) Be kind to other passengers (1), don't go out of line (2), don't laugh loudly (3), don't scare others (4), don't make people uncomfortable (5), don't stagger (according to the P20 textbook) (2) In general, when staying in a hotel and enjoying the routines provided by the hotel for its guests, Store the property according to the regulations. 6. Have a clear conscience. 7. Use the telephone. 8. Avoid disturbing. 9. Wash clothes 10. Make an appointment (press p265438+). P188a: As the saying goes, "safety is golden". When driving out, whether for yourself or others, always remember safety first. 1. Establish safety awareness first, "check" second, "think" third, "be strict" fourth, "take a look" fifth, "stop" sixth, "give way" second, take safety measures first, master road characteristics second, pay attention to abnormal weather third, and pay attention to driving at night fourth.
③ How to evaluate business etiquette training?
There are two kinds, one is scenario simulation, which simulates in groups during training as usual.
The second is written examination, examination and understanding of etiquette.
Combining the two, this is the assessment of our school, with the former accounting for 40% and the latter accounting for 60%. Very effective. I study hardest on weekdays.
I hope it helps you. Good luck.