Is the non-refundable change of special fares a overlord clause?

When booking air tickets, many consumers will encounter the situation that the special air tickets will not be refunded or exchanged, or only the aircraft construction fee and fuel fee will be refunded. Zhang Qihuai, an expert, thinks that it must be the overlord clause if special fares are not refunded or exchanged. Although the refund will cause certain losses to the enterprise, it will not "confiscate" the ticket money of the consumer. This overlord clause of "I want your money even if I don't fly" needs to be changed.

Jiangsu Consumer Protection Committee suggested that the principle of determining the refund and change fee should be adapted to the possible income reduction of operators, and the format clause of "special airfare" should not be set. It is suggested that the management department, on the one hand, should standardize the scope of special fares. On the other hand, unfair format clauses that seriously infringe on consumers' rights and interests shall not be stipulated: "Special fares shall not be returned or changed".

In Qi Qi's view, air ticket sales often adopt differentiated sales policies. It is understandable for passengers to enjoy low-cost air tickets and give up some of their rights and interests. Consumers should also be clear about their real needs. If more itinerary changes are needed, don't buy low-cost air tickets as soon as possible. Source: Beijing Morning Post