Can farmers who are adopting pension insurance also participate in the village lottery to buy pension insurance?

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Father has reached the age of 60 and can receive the minimum pension. But if he submits an application to a local official, the official will not handle it, saying that he is not qualified and will not report it. We reported it to two families in the village. I don't understand how others can have it. The state also says that officials live for the people, which is nonsense, deceiving uneducated people, and the subsidies taken by the state are in the hands of officials. There are still many rural people who don't even know this subsidy policy. I hope someone with good intentions can help me and how to solve this problem. Xintuan Township, Tongjia Town, Lezhi County, Sichuan Province