Introduction to Frequently Asked Questions of Tmall Box

Lead: Tmall Box is produced by Alibaba. By investing in Youku Tudou, China Digital Media, Cultural China and other cultural content industries, the Group has provided rich imagination for the box to own content. The following are common questions about Tmall's Box for your reference!

Introduction to FAQ of Tmall Box Question 1: The indicator light is normal and there is no video output.

Solution: If the connection is normal and there is no video output, please check whether the TV is switched to HDMI output mode (most TVs need to select signal source, and some will switch automatically), and then check whether the connection between HDMI and Tmall box is normal.

Question 2: What if the network connection fails?

Solution: First, please check whether the network cable is normally connected to the box and whether the network cable can access the Internet normally; Secondly, please confirm whether PPPOE dialing is required for surfing the Internet. If yes, please connect the network cable to the router to dial, and then connect from the router. Connect the set-top box; Finally, please confirm that the IP address allocation strategy of the router is to dynamically obtain IP addresses. If it is a wireless link, please make sure to enter the password of the wireless account correctly.

Question 3: How to install the software in the Tmall box?

Solution: You can download the application through the application market that comes with the Tmall box, or you can install the sofa housekeeper through the USB flash drive. The sofa tube has a large number of video applications at home, collecting the latest videos of the whole network.

Question 4: What kind of TV can be connected to the Tmall Box?

Solution: The interface of Tmall Box is very complete, whether it is the new HDMI interface or the old AV tri-color interface big butt TV, even the computer monitor can be connected.

Question 5: How does the Tmall box connect to the TV?

Solution:

1, the TV has an HDMI hd line jack, and you can connect the TV and the Tmall box through an HDMI cable.

2. For the old TV without HDMI hd line jack, you can connect the TV with the Tmall box through an AV cable (tricolor cable) and insert colors accordingly.

Question 6: You can't connect the projection box with your mobile phone.

Solution: On the one hand, the mobile phone and the Magic Box are not in the same WiFi environment, on the other hand, there may be problems with the compatibility of the screen projection software. I suggest you install a sofa housekeeper on the magic box and download it through the sofa housekeeper? Music broadcast screen? , there will be no system incompatibility.

Question 7: The Tmall box is stuck after long-term use.

Solution: This is a common problem of Android system. Whether it is a mobile phone or a TV box, we can try to unplug it, turn it off and restart it, or install some third-party cleaning software. For example, we can install a sofa housekeeper. There are many garbage cleaning softwares in the sofa housekeeper toolbox, which can keep the box running smoothly.

Question 8: How does Tmall Box watch the live broadcast?

Solution: This problem is not only the Tmall box, but almost all TV boxes can't watch live TV directly. This requires the help of some third-party software, and it is recommended to install a sofa housekeeper. There are many live TV programs at home, such as micro-live broadcast and HDP live broadcast, which are all very good.