First of all, obey the patient's meaning and apologize. This is not a sign of submission to humiliation, but our industry puts the safety and health of patients first. People who come to the hospital for medical treatment are not happy, but have a feeling of fear and depression. We should understand, because our optimistic and positive attitude can also influence them!
When their mood is stable, we can calm down and talk to them and answer their questions patiently. We should use our professional advice to solve the contradiction between us. If we can't solve them, maybe they still can't stand your explanation. We can ask the head nurse or the leader for help and solutions!
2. What are the professional qualities of nurses?
First, psychological quality
B, professional and technical quality
C, professional ethics quality
D, physical fitness
E, cultural instrument quality
Health education volunteer propagandist
After the operation, the nurse found that there were only six pieces of gauze left, and she remembered that it was obviously seven pieces. The doctor said I was the director or you were the director. what do you think?
Reference answer: First of all, it should be affirmed that the nurse's serious and responsible attitude is correct. If a piece of gauze is really forgotten in the patient, the consequences are unimaginable. The attitude of being responsible for patients is the basic medical ethics that doctors should have. For the doctor, it is necessary to verify the correctness of what the nurse said with the attitude of thinking for the patient under uncertain circumstances. The relationship between doctors and nurses is equivalent to the relationship between leaders and subordinates, which implies that as leaders, we should carefully analyze the suggestions made by subordinates and adopt correct suggestions, while as subordinates, we should calmly treat the different opinions of leaders and analyze them correctly. Obey the leadership on non-principled issues, and reflect major principled issues to superiors. If your correct opinion is not adopted, you won't work passively.
When you were on duty, you already had a lot of affairs in your hand, and the head nurse gave you an important thing. What would you do?
As a nurse, it is inevitable to encounter such a situation, which requires us to do our best to overcome the difficulties and complete the task on time and with good quality.
(1), I believe this is the negligence of the head nurse, or too few people gave it to me. Treat it correctly and don't complain. If there is no conflict between several working hours, I will handle it according to the principle of which is more important.
(2), if possible, when dealing with new tasks, first adjust the affairs at hand, and see if you can squeeze out time to finish, if overtime can be solved, add overtime.
(3) If it really doesn't work, explain the situation to the leader, and colleagues will assist or undertake other tasks. If I do the most suitable thing, please ask the head nurse to coordinate and hand over my affairs to others.
Doctors often hide their illness from patients. what do you think?
From a psychological point of view, most patients will fall into despair after learning that they are terminally ill, and even refuse to continue receiving treatment. Therefore, it is beneficial to cooperate with the treatment and conceal the patient's illness properly. However, if the patient already knows and insists on asking about this matter, the doctor should respect the patient's right to know, tell him the illness gently, and give more guidance to help him tide over the psychological difficulties.