Summary of Community Service Activities (1)
In order to further improve the medical quality and service level, and create a harmonious, healthy and positive working atmosphere, our center has designated 20XX February 65438+ as? Service quality month? , to carry out comprehensive service quality improvement activities in all departments (places). These activities are summarized as follows:
First, leaders attach importance to ensuring the smooth development of activities.
The leaders of the center attach great importance to this activity. First, the "Dalang Town Community Health Service Center in Dongguan" was formulated. Service quality month? Activities implementation plan ",clear activities content and implementation steps, at the same time, the plan on the wall publicity, take the initiative to accept the supervision of the masses. Second, is it held? Service quality month? Activity mobilization meeting, using briefings, WeChat and other means to publicize the activity information and create a good activity atmosphere. Third, according to the outstanding problems and weak links in the work, each department (place) formulates its own rectification account, and the director of the functional department takes the lead to set up seven supervision groups to supervise the completion of the account of each department (place). Through the above measures, the smooth development of the activities was effectively guaranteed.
Second, take multiple measures to push the service quality to a new level.
1, take the publicity day as an opportunity to popularize health education knowledge. 20xx65438+February 1 Is it the 27th? World AIDS Day? . On that day, our center and the town leading group for AIDS prevention and control, the Population and Family Planning Bureau, the Health Bureau and other departments jointly launched? World AIDS Day? Publicity activities, to explain to the general public in detail the prevention knowledge of AIDS transmission routes, epidemic characteristics and other aspects, so that the general public can understand AIDS more clearly, so as to correctly understand, scientifically prevent and take action? Zero? AIDS is moving forward. In order to attract more citizens to participate in the activities, we also provide health consultation, blood pressure measurement and other services on the spot, and distribute condoms, playing cards with AIDS knowledge and other small gifts. According to statistics, * * * distributed 500 health promotion leaflets, 500 playing cards and 0/500 condoms, serving 350 people. The activity achieved the expected effect.
2, all staff to participate in cleaning activities, create a comfortable medical environment. In order to create a clean and comfortable environment for medical treatment and work, our center designated 20xx65438+February 1 1 as? Environmental Cleanup Day? The staff of each department (site) shall be responsible for their respective work areas, and carry out environmental cleaning, dust removal, cobwebs cleaning, garbage and accumulated water removal, and articles sorting to make them neat and orderly, so as to ensure clean ground, fresh air and orderly articles placement. In addition, we have also formulated the environmental remediation system of departments (stations), requiring all departments (stations) to carry out all-round sanitation and cleaning actions at least once a month on the basis of daily sanitation and environmental disinfection, and at the same time, arrange all items according to the relevant items placement specifications to ensure that all items are placed in an orderly manner and create a warm medical environment for patients.
3, to carry out service etiquette and communication skills training. Civilized etiquette is a fine tradition of the Chinese nation and an important part of our moral quality and code of conduct. As a frontline medical staff, the importance of civilized etiquette is self-evident. Therefore, our center conducted two trainings on service etiquette and communication skills for medical staff on 65438+February 20XX, 15 and 65438+February 23rd. Courses range from understanding the needs of patients to various skills of serving patients; From the principle of service etiquette to the image of medical staff; From the correct words of patients to many details of doctor-patient communication. The content is comprehensive and practical. In addition, through the photo data collected at ordinary times, compare the examples of colleagues around you, and use? Everyone bullies us? Game form, guide everyone to learn relevant knowledge in entertainment.
4. keep it? Moral lecture hall? Carry forward noble medical ethics. 20xx65438+On February 23rd, Dalang Town Community Health Service Center heldNo. 18? Moral lecture hall? What's the theme? The healer is sacred? , which attracted 125 employees to participate. The lecture hall tells the story of the stationmaster of Changtang Station in our center through the form that people around us talk about things around us and people around us teach people around us. Good people in Dongguan? The story of Wang's perseverance and volunteering to serve the elderly in the nursing home one hour in advance every day touched everyone present. Everyone expressed that they should follow Dr. Wang's example, be loyal to their duties, be enthusiastic about public welfare and care for patients.
5. Departments (construction sites)? Compared with the service and the quality of the game? Fanaticism The first line of service changed from passive to active, and the service was basically provided before the patient spoke. Vaccination clinics are at the peak of people flow, and registration windows and inoculation rooms should be appropriately increased to avoid them as much as possible. Long line? Phenomenon. The doctors passed? Would you please come in? Invite experts from higher hospitals to give lectures. Go out? Send business backbones to study abroad and constantly improve their business skills. Will the nursing team? Civilized language? With what? Service taboo? Publicity on the wall, all staff signed a service commitment, through mass supervision and self-motivation, and strive to bring quality care to every patient. According to the problems reflected by the masses, the pharmaceutical group carried out a questionnaire survey on service quality to improve its work. The charging group strengthens the training of social security policies and charging operation skills. Inspection, radiology, functions and other auxiliary departments jointly carry out self-examination and self-correction discussion activities, combining self-criticism with mutual criticism, * * * finding deficiencies, optimizing and improving. Each site can also make rectification according to the contents of the ledger, effectively improve the service attitude, improve the service quality, optimize the service process, and harmonize the doctor-patient relationship.
6. Carry out people's satisfaction evaluation. 20xx65438+February 26th-65438+February 3rd1,the medical department of our center and the volunteer service station jointly carried out the evaluation of people's satisfaction. Volunteers in the center hold tablets with photos and information of all front-line staff, and ask patients about the service of staff, and patients make decisions about the staff who serve them. Are you satisfied? General? 、? Not satisfied? Evaluate, and ask patients for their opinions and suggestions on improving the service of this center. More than 400 patients cooperated with the survey and got 1080 evaluation information and 26 suggestions. The employees who were evaluated covered more than 90% front-line employees of the central headquarters. Survey results:? Satisfied article 1032, general? Article 42? Not satisfied? 6. The overall satisfaction of the masses reached 95.56%.
7. Write a summary report and experience. According to the requirements of the scheme, each department (place) should submit a copy? Service quality month? When summing up the report, each staff member handed in his own experience. Up to 20 15 and 1.8, 28 department (field) summary reports and 2 15 personal experiences have been received, and the timely delivery rates are 100% and 97.73% respectively. At the same time, we also received many suggestions and opinions from the staff on improving the work, such as installing paging system in the central outpatient department, installing loudspeakers in the registration and charging windows of the site, and providing small quilts and warm water bags for patients in the infusion area, which will be considered in the next action plan of our center.
Third,? Service quality month? The activity achieved the expected effect.
In this short month, it is obviously impossible to make a qualitative change in the service quality of all the staff in the center at once. But we can feel it, through? Service quality month? Through a series of activities, our employees' overall service consciousness has been enhanced, and the service concept has changed, which has achieved our expected purpose. Strengthening and improving service quality is a long-term task, shall we sum it up? Service quality month? Good experience and good practices of activities, explore the establishment of a long-term mechanism, reflect long-term, achieve continuous improvement, and gradually change from quantitative change to qualitative change!
Summary of Community Service Activities (2)
At 2: 30 p.m. on July 3rd1,employees of maliandao Branch, the Community Service Center of the Fourth Branch of Beijing Gas Group, went to Yaziqiao Community to give a vivid lecture on gas safety for children who were at home for the holidays. We talked about the knowledge of gas with speeches and PPT, and also made a cartoon PPT projection for the children, which greatly mobilized the enthusiasm of the children.
The staff used the most concise language and description to let the children know the most basic common sense of gas: because gas is lighter than air, as long as the kitchen is ventilated and the air in the cupboard is circulated, the danger can be avoided; If there is gas leakage, wipe the pipeline with soapy water to know the leakage point; If air leakage is found, first open the window for ventilation and call the gas hotline 96777 outside.
During the lecture, children are eager to raise their hands to answer questions and ask their own questions. We answered them one by one. The staff also guided the children with mobile phones to scan the QR code through their mobile phones and pay attention to the WeChat platform of the community service center, so that they can understand the gas knowledge more quickly and intuitively.
Through this gas safety lecture hall activity, children's safety awareness has been improved, and parents are more at ease with their children who are alone at home. We are very pleased that in the future publicity work, we will seek richer and more attractive forms of publicity, constantly strengthen professional knowledge, and use the winter and summer vacations to publicize gas safety for children. Into the community, into the user, into the children's side.
Summary of Community Service Activities (3)
In today's activities, the early stage was inefficient. As the team leader, I didn't consider the time needed to contact the community members, which caused the team members to wait at the community gate for more than 10 minutes. Through this activity, I summed up my experience in leading the team and tried to enrich and compact the activity. Some problems were found in the activity, such as suggesting that the electrical maintenance equipment of the community group needs to be improved and updated. This professional medical service is very strong, but unfortunately the participants in this community are not enthusiastic enough. The reason may be that the residents of affordable housing in the old city are not concentrated enough, and there is no demand for staff in the former Dukou Road and Ji Tai Affordable Housing Community. It is suggested that the new communities in the old city can explore more targeted service projects in different communities. Community service is a normal service project created by volunteer association. This year, a number of communities have been added, hoping to create a new type of community service with a golden signboard through continuous exploration and summary.
Summary of Community Service Activities (IV)
On Saturday morning, in order to make the students adapt to the role of teachers as soon as possible and guide the children in the club more professionally, every student experienced every game before the club activities started. After getting familiar with the rules in the game, the students took the stage in turn to play the role of the teacher telling you the rules, maintaining discipline and commenting. Finally, other students are based on? Teacher? Performance, disadvantages, help? Teacher? Improve on the spot.
After the noon break, the students came to Lianhua Village, and the children in the community successfully joined. After matching by lot, each student finds a child to form A Duo, and completes the next task with * * *.
In order to establish a tacit understanding between unfamiliar teams as soon as possible, each team will design a team name and team name for its own team within 2 minutes and display it on the stage.
After the ice-breaking game, Teacher Zhang Jinwei led the children to finish the first game-? Ice age? Each team can only use two mats to cross the glacier without touching it. Zhang Jinwei made it very clear, and soon let the children understand the rules of the activity. Other students joined the children in the game. Look! Under the protection of brothers and sisters, the children are very confident and brave in the glacier!
While timing everyone, Mr. Jin Wei didn't forget to cheer for everyone and encourage them to go all out. Finally, our champion and runner-up were born in fierce competition. Let's take a look at the champion and runner-up!
The first game is not over yet, and the second, more interesting game follows. What is the second scene? Emergency assistance? A group of eight people, each group will be divided into two teams, playing the role of drowning person and rescuer respectively. The rescuer pulled the drowning man up on the river bank with a width of 1.5 meters and did not go down the river. The game was organized by Mr. Chuang Hui, who looks like an experienced coach. After explaining the rules to everyone, he began to time each group. He keeps a close eye on every player's movements and gives a warning whenever there is a foul.
After the first round of competition, earning foreign exchange is adhering to the principle that Zhenbang should do things to the extreme, which puts forward an ultimate test for everyone. Each team member will rescue the drowning man outside the 3-meter-wide river! Although the test scared the team members at first, the witty students found a way! Look, they came up with this difficult movement in order to complete the task and break through themselves. They can join the national gymnastics team after the game!
What's the last game? Trap? The rules of the game are that students are in pairs, and one of them can only guide the other person wearing an eye mask through the obstacles set by other students. This game is led by our teacher Li, who is very friendly and fluent, and gave a very interesting guide for the start of the game.
Children trust their brothers and sisters very much and follow their instructions without seeing them. Teacher Li followed each group responsibly and carefully observed whether they met. Minefield? , to determine whether they crossed the obstacle perfectly.
After the activity, the students drove back to Qilinshan camp for dinner. After a short rest, it's time to give full play to the creativity of the students, which is their favorite? Drama performance? Time! Students write, direct and perform, draw materials from life, and summarize and reflect on their experiences through drama. The first group of students took Li Xinxin as the prototype, which showed the story that she changed from shy and introverted to confident and cheerful girl after experiencing the tempering of Zhenbang summer camp. The theme is clear, the plot is smooth, and everyone gives unanimous praise! Another group of students expressed the view that it is better to ask for help than to ask for help, in the form of comedy and humor: a student got a promise from his mother to buy his favorite skateboard shoes when he was the first in his class, and his good friends tried their best to help him cheat in order to help him get the skateboard shoes, but they all failed miserably. Finally, he got a low score in the exam and sent a letter? You can't die if you don't die? Alas!
At six o'clock the next day, all the students got up and gathered on time to start our morning exercises. Under the dynamic melody, sparks lead everyone to open their bodies slowly, dance with the beat of music and express themselves. After several weeks of dance morning exercises, the students made rapid progress and entered the state faster and faster. After the morning exercise, it is our "Tian Yu Sanguisorba" link. Shiny took everyone to the wide lawn, listening to birds and smelling flowers, quietly singing for everything, and conveying our inner feelings to the earth, the sky and people around us with inner language. Although it is raining in Mao Mao, the students still sincerely express our gratitude to nature. Perhaps, nature was moved by our sincerity, and the sun came out when the rain stopped.
After breakfast, it is our reserved program-the voice of tea and homework instruction. While drinking tea to relax, the shiny main bubble guides everyone to sing and play games. In the interactive games, the children also injected many songs and laughter into the teahouse. Singing not only exercises children's self-confidence, but also provides them with a platform for self-expression.
After lunch, the children left the camp with the joy of harvest, and this week's activities ended successfully.
Summary of Community Service Activities (5)
June 26th? On the 28th, members of the 13 1 working group from six units, including the Housing Management Office of the District Education Bureau, the Provincial Center for Disease Control and Prevention, the District Community Office, the District Disabled Persons' Federation, the City 124 Middle School and the Lifelong Education Department of the Municipal Water Group, came to Fengze Community to participate in volunteer service activities.
Members of the working group cleaned up No.60-1and No.60-2 of Nanshiyi Road, No.60-150, No.50-1,150-3, 150-4 of Shayang Road.
In particular, doctors from the provincial CDC gave lectures on disease prevention to community residents and distributed publicity materials. Teachers from the city 124 Middle School visited Jiang Guoqiang, a low-income family, and claimed the wish of a low-income family to help their children with their lessons.
This activity lasted for a long time, with a large number of participants and various forms, which had a wide impact on the society and played a positive role.