This has also happened abroad. This is the first time that Samsung mailed the mobile phone back to the user. As a result, users have to wait. Finally, the user announced the incident online, and Samsung was forced by public opinion to compensate the user.
Samsung's attitude towards things is very worrying. Whenever an event needs Samsung to make a statement, Samsung is like a turtle, hiding its head in its shell and not daring to show it. It has to force consumers to torture them with words and deeds before making a little speech.
Up to now, the final cause of the explosion of NOTE7 has not been officially notified, only the battery problem, so what is the battery problem? Samsung did not give any response.
The S 10 incident has not been accurately notified these days, and Samsung's attitude is very worrying and disappointing to users. If Samsung wants to continue its long-term development, please immediately give the reason for the spontaneous combustion of S 10 and give a reasonable explanation, so that consumers will no longer worry about fear, recall all mobile phones and return their actual rights and interests.
Please don't be indifferent to this problem. As a big enterprise and manufacturer, we must consider and solve problems from the perspective of consumers, so that enterprises will go further and further.
Samsung should learn more about "artisan spirit" and apply it to enterprises and creations.