In order to further strengthen the construction of tour guides and promote the sound and rapid development of tourism in our province, according to the spirit of the Regulations on the Administration of Tour Guides promulgated by the State Council, the Opinions on the Reform of Tour Guides' Qualification Examination issued by the National Tourism Administration, and the Notice of the National Tourism Administration on the Collection of Non-tax Income from the National Tour Guides' Grade Examination Fees (14, LbF [2007]) and the Notice of the National Development and Reform Commission and the Ministry of Finance on the Fees for the Qualification Examination and Grade Examination of Tour Guides and Related Issues forwarded by Shandong Provincial Price Bureau and Shandong Provincial Department of Finance (Lu Jia Fei Fa [2007] 1465438).
I. Registration conditions
1, China people who love the motherland, abide by the law and abide by the professional ethics of tourism;
2. Have graduated from senior middle school or secondary specialized school or above;
3. Have the basic knowledge and language skills to meet the needs of tour guides;
4. Good conduct and good health.
Second, the scope of registration
Travel agency employees and other units in the province apply for part-time tour guides.
Third, registration
1. Registration has been started since 2009 10/2. Candidates present their ID cards, academic certificates (original and photocopy), three recent one-inch bareheaded photos and recent health certificates issued by county-level hospitals in their cities to the municipal tourism bureaus for review. Those who pass the exam buy teaching materials and receive bank payment bills. Candidates log in to the tourism professionals column on the homepage of "Shandong Tourism Administration Network" (www.sdta.gov.cn) with their registration numbers, enter the "National Tour Guide Qualification Examination Registration" column, fill in the registration information and submit it, and print the "2009 Provincial Tour Guide Qualification Examination Registration Form". The deadline for registration is 20091October110. After1October110, candidates will not be able to enter the registration system;
2. Candidates shall present the bank payment bill issued by the local tourism bureau (name of payee: Shandong Provincial Tourism Bureau; Receiving company code: 000000-800848; Project code: 00-37753), and at the same time, go to the bank to get the payment receipt stamped with the official seal of "cash receipt" and return it to the Tourism Bureau together with the Registration Form for the 2009 Provincial Tour Guide Qualification Examination 1. In addition, 1 is reserved for candidates to use when collecting admission tickets;
3. According to the bank payment receipt sent by the candidates, the municipal tourism bureaus log in to the column of "Shandong Tourism Administration Network" and "Tour Guide Qualification Examination Management", truthfully fill in the payment information of the candidates and submit it. This work ended on June 165438+ 10/2, 2009, and will not be accepted upon expiration. The municipal tourism bureaus remember to send 11and 5 copies of the payment receipt of candidates to the Finance Office of the Provincial Tourism Bureau for verification and filing before13.
4. The Provincial Department of Finance shall, after reviewing the number of applicants and payment in each city, notify the Provincial Tourism Bureau of 20 10 1.3 and issue the admission ticket;
Before 5.65438+February 10, the examination offices of municipal tourism bureaus will enter the examination room address into the "Tourism Human Resources Network Management System";
6. Candidates will receive the admission ticket from the local tourism bureau on 20 10, 65438+10.3-65438+10.6;
7. The registration procedures for foreign language candidates are the same as those for Chinese candidates. Candidates take the admission ticket and ID card to Shandong Tourism Vocational College to take the written test and on-site tour guide test (see the admission ticket for the address of the test), and candidates from Jinan and Qingdao take the test in this city;
8. Those who have obtained the Chinese Tour Guide Qualification Certificate will apply for foreign language tour guides. The registration procedure is the same as that of the new candidates, and they need to take the written foreign language test-translation test and foreign language field test in the reported language;
9. Those who are transferred to our province to engage in tour guide work with the Certificate of Tour Guide from other provinces and cities need to go through the formalities of "changing the certificate in different places", submit the original and photocopy of the certificate within the validity period, sign up for the basic knowledge of tour guides and the "on-site tour guide" exam, and those who pass the examination will go through the formalities of changing the ic card of tour guides.
Fourth, the exam.
The province's tour guide qualification examination is divided into two parts: tour guide service ability examination (on-site tour guide) and written examination.
1, the test of tour guide service ability (that is, the on-site simulated tour guide test) is divided into two parts to test the ability of candidates, namely, "the ability to explain scenic spots (spots)" and "the service level of tour guides and the ability to deal with special problems and emergencies".
"The ability to explain scenic spots (spots)" mainly examines the candidates' familiarity and mastery of the knowledge of tourist attractions (spots) as well as their language organization and expression ability. The scenic spots (spots) to be tested by candidates are determined on the day of the test. "Guide Service Specification and Special Problem Handling and Contingency Ability" mainly examines the ability of tour guides to master and flexibly use job responsibilities, service procedures and standards, as well as the ability to handle and respond to various special problems encountered in the course of tourism.
The time for China candidates to take the on-site examination shall be determined by the municipal tourism bureaus, and the on-site examination shall be enforced by the municipal market. In addition to the scenic spots in this city, five scenic spots must be added, including Confucius Temple, Bi Xia Temple, Penglai Pavilion, Liu Gongdao, Shidao Chishan Fahua Academy, Baotu Spring, May 4th Square, Zhanqiao, Qingdao Underwater World, Pu Songling's former residence, Wang Xizhi's former residence and Menglianggu Campaign Memorial Hall. During the examination, the provincial guidance office will send special personnel to the site for inspection. The on-site examination should be completed before 20 10 1.20. On-site tour guide examination should strictly grasp the scoring standard, and more than 60 points are qualified, and input the "tourism human resources network management system". The passing rate of examination results shall be implemented according to the requirements of the National Tourism Administration (the passing rate shall not be higher than 75%), and the cities shall report the results to the provincial guidance office before 1.20.
The on-site examination for foreign language candidates will be organized by the Provincial Guidance Office and will be held on June 5438+ 10, 1 1, 12 and 13. Please refer to the admission ticket for the examination place. The examination contents (including Jinan and Qingdao examination rooms) are: (1) Draw lots to introduce the situation of Shandong Province, the general situation of red tourism, Baotu Spring, Zhanqiao, Confucius Temple, Bi Xia Temple, Penglai Pavilion, Liu Gongdao, Pu Songling's former residence, Wang Xizhi's former residence and other scenic spots. 15 minutes. (2) On-the-spot questions on the business norms of tour guides and the handling of unexpected problems, 15 minutes.
2. written test
The national tour guide qualification examination in our province is scheduled to be held on120 10 on October 9th, 10.
The written test subjects are tour guide practice, basic knowledge of tour guides and tourism policies and regulations. The examination time for each subject is 2 hours. Candidates who apply for foreign language tour guides have the same written subjects as those who apply for Chinese tour guides, but the on-site examination must be conducted in the reported language.
65438+ 9 am-165438+ 0 am tour guide practice.
65438+ 04: 00 pm-65438+06: 00 pm tour guide basics
65438+1October 10 9: 00 a.m.-165438+0: 00 a.m. Tourism policies and regulations (foreign language translation)
Verb (abbreviation for verb) cost
The fees for the tour guide qualification examination shall be strictly in accordance with Lu Jiafei Fa [2003] 182 and the Notice of the National Development and Reform Commission and the Ministry of Finance on the Fees for the Tour Guide Qualification Examination and Rating forwarded by Shandong Provincial Price Bureau and Shandong Provincial Department of Finance [2007] 14 1.
New examinee: 260 yuan/person (registration fee: 10 yuan/person, examination fee: 50 yuan/person/subject, on-site examination fee: 100 yuan/person);
Candidates who have obtained a Chinese tour guide card to apply for a foreign language tour guide: 160 yuan/person (registration fee: 10 yuan/person, on-site examination fee: 100 yuan/person, written translation fee: 50 yuan/person);
Candidates transferred from other provinces to our province to take the exam: 160 yuan/person (registration fee: 10 yuan/person, tour guide basic knowledge 50 yuan/person/subject, on-site examination fee: 100 yuan/person).
Sixth, teaching materials
The textbook of Shandong Tour Guide Qualification Examination is a series of textbooks of Shandong Tour Guide Qualification Examination published by Shandong Science and Technology Publishing House, namely Tour Guide Practice, Tour Guide Basic Knowledge and Tourism Policies and Regulations. As reference materials, candidates voluntarily purchase Shandong Tourism Culture, Complete Solution to Basic Knowledge of Tour Guides, Complete Solution to Practical Problems of Tour Guides, Complete Solution to Real Problems of Tourism Policies and Regulations, English Tour Guides in Shandong and Korean Tour Guides in Shandong. please
Vii. announcement and certification of results
Candidates' scores are reported to the National Tour Guide Qualification Examination Evaluation Committee of the National Tourism Administration for review, and those who pass the examination are deemed to have passed, and the National Tour Guide Qualification Certificate is issued. Candidates who fail the exam will not make up the exam.
VIII. Pre-test meeting
In order to do a good job in the qualification examination of tour guides in the province in 2009, maintain the seriousness and authority of the qualification examination, and create an open, fair and just competitive environment for candidates, according to the spirit of the documents issued by China Insurance Regulatory Commission [2002] No.3, China Travel Service [2003] No.55 and China Travel Service 19, after research, the municipal tourism bureaus selected a person in charge. The inspection team will meet at 20 1013: 30pm on October 7th, and hold the pre-test work meeting of "Provincial Tour Guide Qualification Examination" in the conference room on the fourth floor of Shandong Provincial Tourism Bureau, inviting the heads of education departments of various cities to attend and reporting the work arrangement of the 2009 tour guide qualification examination organized by the municipal tourism bureaus.
Nine. any other business
1, the municipal tourism bureaus shall, in accordance with the notification requirements, formulate the implementation plan of the city's tour guide qualification examination and report it to the provincial tourism bureau for the record, and carefully organize the registration, training and related examinations. Please report the problems encountered during the examination to the provincial guidance office in time.
2. The Provincial Guidance Examination Office is located in the Personnel and Education Department of the Provincial Tourism Bureau.
Tel: 0531-826763120531-82676337.
Fax: 053 1-82676335