First, telephone etiquette
Speak concisely, clearly, clearly and softly, and the distance between the mouth and the microphone is about 3 cm. You should follow the principle of speaking for three minutes and finish things as soon as possible in a few words. When you call, everyone talks.
The first sentence you say is related to your first impression of the other person, so be careful. During the call, if the call is interrupted in the middle, according to etiquette, the caller should redial. Be sure to explain a little after dialing to avoid the other party.
I got suspicious, thought the caller was unhappy, and hung up. You should say goodbye before the phone call ends. Usually, the phone should be hung up by the caller. When you hang up, you should put down the receiver gently.
Second, the etiquette of answering the phone.
1. Answer the phone immediately within three rings.
2. In business communication, the first sentence when answering the phone should be greeting and company name: Hello! XX company
Hello, hello or who should I call? Non-commercial terms such as. In particular, you are not allowed to ask each other rudely without opening your mouth. Who are you looking for, who are you, where are you, or what can I do for you?
4. Don't yawn into the microphone while eating and chatting with others. When you end the call, say goodbye seriously. And wait for the other person to put the phone down first.
When you meet someone you don't know on the phone, speak tactfully and don't embarrass the other person. For example, are you done? It's not appropriate. I have other things to do. Instead, I should say ok, I won't take up your time.
When answering the phone, if the person you are looking for is around, you should tell the caller: Please wait a moment, and then transfer the call immediately. If the other party mistook one for another, it should be informed immediately, and it is not allowed to say anything wrong or joke, and it is not allowed to tell the other party that the other party is not here or call for someone.
7. If the person you are looking for is not in or in the bathroom, you should answer that he is not in his seat at the moment. If you need to tell him, please leave your phone number.
8. If you are looking for a leader, he is not here. Never report where the leader is at will, never say that he is in the general manager's office or has gone to a company.
9. When answering the phone, if the other party leaves a message, write it down with a pen and paper on the spot. Then repeat it to avoid mistakes. And tell the other party that they will tell him in time. I repeat, do you think it's right ... OK, I'll tell him as soon as he comes back.
10. It's best to record the messages for answering the phone and put them on the desks of relevant personnel to avoid forgetting and making mistakes.
1 1. If you judge that you can't handle an unspecified call, you can tell the other party frankly and give it to someone who can handle it immediately. Before handing it over, you should simply tell the recipient what the other party said.
12. If there is an error in the extension transfer, you should inform the other party: Sorry, XX is not this number, it is his or her extension number, so I will transfer it for you first. If there is no transfer, please redial and wait a moment. Then quickly transfer the call to the correct extension.
13. If the other party dials the wrong number, don't yell or hang up the phone hard, but tell the other party politely. If you have the wrong number, you should apologize to the other party immediately.